公司接待英语培训

1、Good morning/afternoon!早上好/下午好2、Hi! Can I help you?/How can I help you?/Are you being helped?您好!你有什么事吗?3、Did you make an appointment with him/her?你跟他/她预约了吗?4、What's your name?你叫什么名字?5、How to spell your name?怎么拼写你的名字?6、May I see your ID, please?你有证件吗?7、Give me one second please. 请稍等8、One moment please, let me call him/her first.稍等,我给他/她打个电话.9、I'm sorry. He is busy right now. Would you like to call back later?对不起.他正忙.您过一会再打来好吗?前台接待：前台接待，又叫行政前台，归属公司行政部管辖，它是现代企业职位之一，通常主要负责客户的来访及登记、电话转接等事务。前台接待相关工作：迎候来宾、判断来宾意向并与接待、办理相关手续、接听来电、回访常见问题。岗位职责：⒈服从接待处经理、主任之工作安排。⒉异常特殊事情必须向上级汇报。⒊随时接受上司委派之任何工作。⒋做好关于客人资料之收集和存档工作，并对有关资料进行核查。⒌接待宾客、及时处理客人在酒店内遇到的困难和要求，提供相应的服务和必要的协助。⒍提供查询服务，但切记不要随便将客人资料告知他人。⒎打印各种营业报表。⒏注意酒店内的各种宣传活动。⒐推销客房及酒店各项设施及服务。⒑参加接待员例会，有问题及时解决，发扬主人翁精神和责任感。

good morning/afternoon/evening, welcome to our company/hotel, Have a good night/trip这几句礼貌用语应该可以了

我是丹尼斯·史密斯。 This is Dennis Smith. *打电话时常用This is...代替My name is...。 This is Dennis Smith speaking. 喂，是约翰吗? Hello, John? *常用于熟人之间。 喂， 请问是丹尼斯·史密斯先生吗? Is this Mr. Dennis Smith? 请问是财务科吗? Is this the finance department? 请问是吉姆·贝克医生的办公室吗? Is this Dr. Jim Baker's office? 我能借用一下您的电话吗? Do you mind if I use your phone? *这句话直译是“如果我用一下您的电话，您介意吗?”。如果同意，回答是No(不介意)。 Do you mind if I use your phone? (我能借用一下您的电话吗?) No, please go ahead. (可以，请用吧。) 我想找佐藤先生。 May I speak to Mr. Sato? May I speak with Mr. Sato? I'd like to speak to Mr. Sato, please. Is Mr. Sato there, please? Mr. Sato, please. *这是最简单的说法。并不失礼，工作和日常生活中都可以用。★推荐阅读：

inkle the skin, but to give up enthus

许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm. 我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30. ROSE: Good morning. Can I help you? MR HUSSEIN: Good morning. Is this Modern Office Ltd.? ROSE: Yes it is. MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30. ROSE: May I have your name, please? MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company. ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here. (DIALS) MARIA: Mr Shelli's Office. ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30. MARIA: Mr Omar Hussein? ROSE: Yes, he's from the Gulf Trading Company. MARIA: Oh, yes, that's right. I'll come and fetch him now. ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now. MR HUSSEIN: Thank you. MARIA: Mr Hussein? MR HUSSEIN: Yes, that's right. MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office. 该文章转载自无忧考网：