民航空乘英语课件

可以看看这个，中英文都有的。网页链接

空乘服务常用英语

would youlike anything to drink first?

您想先喝点什么?

here istoday''s menu．what would you like to have?

这是今天的菜单，你想吃些什么?

thank you forwaiting sir．here you are．anything more?

谢谢，让您久等了。这是您的饭和咖啡，还要点什么?

how about thesweet?

甜食要不要?

may i clear up yourtable now?

现在可以收拾您的桌子吗?

are you goingto study there or just for sight seeing?

你是去学习还是只去旅游?

the flight hasbeen delayed because of bad weather．

由于天气恶劣，航班已经延误。

we can''t takeoff because the airport is closed due to poor visibility.

由于低能见度，机场关闭，我们不能起飞。

our plane isbumping hard．please keep your seat belt fastened。

我们的飞机颠簸得厉害，请系好安全带。

1、学好空乘英语的技巧一：掌握空乘常用英语口语2、学好空乘英语的技巧二：学会正确的英语发音空乘人员学习英语，不仅要会说，还要保证口语发音必须纯正地道。通常情况下，空乘人员在为客户提供英语服务的时候，代表的是航空企业的一种国际形象，一口发音不标准的英语口语只会贻笑大方。岱恩英语的航空英语口语课程，全部采用地道纯正的英语口语素材，其外教也是来自母语英语国家，发音地道纯正，在这样一种耳濡目染的环境下，学员能够快速掌握地道的英语发音，从而让自己的航空英语口语更加标准。3、学好空乘英语的技巧三：练习不同的英语表达方式空乘人员想要学好航空英语口语，还需要掌握和练习不同的英语表达方式。事物就一种，但表达它的语言符号有很多，一种表达方式不对，要学会用另外一种表达方式让对方明白。比如，很简单的我能帮助你吗就有Can I help you、what can I do for you、may I help you with your luggage等等不同的表达方法。空乘人员在实际的服务工作中，非常需要能运用不同的表达方式来解释和说明的能力，因此，练习不同的英语表达方式当然也是有必要的。岱恩的航空英语口语课程，能够为学员提供具体情境下的对话训练，让学员掌握同一种情境下的不同英语口语，达到熟练运用的目的。4、学好空乘英语的技巧四：了解英语人群的文化和思维学好空乘英语还需要了解英语人群的文化和思维，以便在此基础上学会更加地道的口语表达方式。因为在很大程度上，由于文化上的差异和思维的不同，外国人和中国人在口语表达方面往往也会有很大的不同。比如，美国人描述一件事情，往往最先说的是重点，中国人描述一件事情，喜欢按照时间顺序，往往最后说的那个地方才是重点。5、学好空乘英语的技巧五：学会地道的口语表达空乘人员学习航空英语口语，一定要学会地道的口语表达方式，要学会一些常用的英语习语和俚语。在和外国乘客交流的过程中，他们肯定会使用自己平时生活中经常使用的一些语言，其中一定会包括一些俚语，就如同中国的流行词汇一样，如果你不懂这些英语俚语的意思，就不能很好地为乘客提供服务。反之，如果你不仅能够听得懂，还能跟适当运用一些你所熟知的英语俚语同乘客交谈，他一定会对你十分亲切，你的服务也更能得到乘客的肯定。岱恩的航空英语口语课程都是采用的地道表达素材，能够让学员在地道的英语学习中耳濡目染，掌握地道的口语表达。航空英语口语培训，已经帮助无数学员提高了航空英语口语水平，为大家解决了英语学习的烦恼和忧愁。

空乘服务常用英语 would youlike anything to drink first? 您想先喝点什么? here istoday''s menu．what would you like to have? 这是今天的菜单，你想吃些什么? thank you forwaiting sir．here you are．anything more? 谢谢，让您久等了。这是您的饭和咖啡，还要点什么? how about thesweet? 甜食要不要? may i clear up yourtable now? 现在可以收拾您的桌子吗? are you goingto study there or just for sight seeing? 你是去学习还是只去旅游? the flight hasbeen delayed because of bad weather． 由于天气恶劣，航班已经延误。 we can''t takeoff because the airport is closed due to poor visibility. 由于低能见度，机场关闭，我们不能起飞。 our plane isbumping hard．please keep your seat belt fastened。 我们的飞机颠簸得厉害，请系好安全带。 before take-off 起飞前 1. morning, madam（sir）. welcomeboard! 早上好，女士（先生）。欢迎登机！ 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍。我叫___，本次航班的乘主任务长。 3. morning, sir. welcome aboard. business class or economy? 早上好，先生。欢迎登机。坐公务还是经济舱？ 4. follow me, please. your seat is in the middle of the cabin. 请跟我来，您的座位在客舱中部。 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位。 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on theother aisle. 恐怕您坐错位子了，20c正好在那边走廊的后二排。 7. excuse me for a second, i’ll check. 请稍等一下，我查查看。 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好，飞机延误了。 10. air china flight ca937 leaves at 0730 in the morning. 中国国际航空公司ca937航班，上午7：30起飞。 11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing. ca926航班17：40离开东京直飞回北京。 12. you’re flying economy class. is that right? 您是坐经济舱，对吗？ emergencysituation 紧急情况 1. fasten your seat belts immediately. the plane will make an emergency landingbecause of the sudden breakdown of an engine. 马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。 2. don''t panic! 不要惊慌。 3. our captain has confidence to land safely. all the crew members of thisflight are well trained for this kind of situation. so please obey instructions from us. 我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。 4. take out the life vest under your seat and put it on! 从座椅下拿出救生衣，穿上它！ 5. don''t inflate the life vest in the cabin and as soon as you leave theaircraft, inflate it by pulling down the red tab. 请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。 6. put the mask over your face! 戴上氧气面罩！ 7. bend your head between your knees! 把你的头弯下来放在两膝之间！ 8. bend down and grab your ankles. 弯下身来，抓住脚踝。 9. get the extinguisher. 拿灭火器来！ 10. open seat belts. leave everything behind and come this way! 解开安全带，别拿行李，朝这边走！ 11. this plane has eight emergency exits. please locate the exit nearest toyou. 本架飞机有八个安全门，请找到离你最近的那个门。 12. jump and slide down! 跳滑下来

would you like anything to drink first? 您想先喝点什么? here is today''s menu．what would you like to have? 这是今天的菜单,你想吃些什么? thank you for waiting sir．here you are．anything more? 谢谢,让您久等了.这是您的饭和咖啡,还要点什么? how about the sweet? 甜食要不要? may i clear up your table now? 现在可以收拾您的桌子吗? are you going to study there or just for sight seeing? 你是去学习还是只去旅游? the flight has been delayed because of bad weather． 由于天气恶劣,航班已经延误. we can''t take off because the airport is closed due to poor visibility. 由于低能见度,机场关闭,我们不能起飞. our plane is bumping hard．please keep your seat belt fastened. 我们的飞机颠簸得厉害,请系好安全带. before take-off 起飞前 1. morning, madam（sir）. welcome board! 早上好,女士（先生）.欢迎登机! 2. may i introduce myself, i''m ___, the chief purser of this flight. 请允许自我介绍.我叫___,本次航班的乘主任务长. 3. morning, sir. welcome aboard. business class or economy? 早上好,先生.欢迎登机.坐公务还是经济舱? 4. follow me, please. your seat is in the middle of the cabin. 请跟我来,您的座位在客舱中部. 5. an aisle seat on the left side ------ here you are, sir. 是左边靠走廊座位------这是您的座位. 6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. 恐怕您坐错位子了,20c正好在那边走廊的后二排. 7. excuse me for a second, i’ll check. 请稍等一下,我查查看. 8. the plane is about to take off. please don''t walk about in the cabin. 飞机马上要起飞了,请不要在客舱内走动. 9. you know the weather in hongkong is not so good. it has been delayed. 你知道香港的天气不太好,飞机延误了. 10. air china flight ca937 leaves at 0730 in the morning. 中国国际航空公司ca937航班,上午7：30起飞. 11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing. ca926航班17：40离开东京直飞回北京. 12. you’re flying economy class. is that right? 您是坐经济舱,对吗? emergency situation 紧急情况 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine. 马上系好安全带.由于飞机发动机出现故障,将做紧急迫降. 2. don''t panic! 不要惊慌. 3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us. 我们的机长完全有信心安全着陆.我们所有的机组人员在这方面都受过良好的训练,请听从我们的指挥. 4. take out the life vest under your seat and put it on! 从座椅下拿出救生衣,穿上它! 5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab. 请不要在客舱内将救生衣充气!一离开飞机立即拉下小红头充气. 6. put the mask over your face! 戴上氧气面罩! 7. bend your head between your knees! 把你的头弯下来放在两膝之间! 8. bend down and grab your ankles. 弯下身来,抓住脚踝. 9. get the extinguisher. 拿灭火器来! 10. open seat belts. leave everything behind and come this way! 解开安全带,别拿行李,朝这边走! 11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飞机有八个安全门,请找到离你最近的那个门. 12. jump and slide down! 跳滑下来