电话英语沟通结尾

电话客服常见的英语应答语

导语：电话客服是客服人员代表公司通过电话与客户进行沟通交流维护的一种方便快捷的方式。下面是我收集整理的电话客服常见英语应答语，欢迎参考!

1、空号：

中文：您好!您所拨打的号码是空号，请核对后再拨。

英文：Sorry! The number you dialed does not exist, please check it and dial later.

2、被叫用户关机：

中文：您好!您所拨打的电话已关机。

英文：Sorry! The subscriber you dialed is power off.

3、被叫不在服务区：

中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。

英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.

4、主叫欠费停机/单向停机

中文：对不起!您的电话已欠费，请您续交话费，谢谢!

英文：Sorry, your telephone charge is overdue, please renew it, thank you!

5、用户申请临时停机/其他原因暂时停机：

中文：对不起!您的电话已停机。详情请垂询“1860”。

英文：Sorry! Your telephone service is suspended, for more information, please dial “1860”.

6、被叫停机：

中文：对不起!您拨打的电话已停机。

英文：Sorry! The number you dialed is out of service.

7、被叫忙：

(1)被叫用户登记了呼叫等待功能

中文：您好!请不要挂机，您拨打的`电话正在通话中。

英文：Sorry! Please hold on，the subscriber you dialed is busy now,.

(2)被叫用户未登记呼叫等待功能

中文：您好!您拨打的电话正在通话中，请稍后再拨。

英文：Sorry! The subscriber you dialed is busy now, please redial later.

8、中继忙/网络忙：

中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。

英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.

9、被叫用户设置了呼入限制：

中文：对不起!您拨打的用户已设置呼入限制.

英文：Sorry! The subscriber you dialed has set barring of incoming calls.

10、 国际长权限制：

中文：您好!您的电话尚未登记国际长途业务，请办理登记手续。详情请垂询“1860”。

英文：Sorry! You have not applied for IDD service, please make registrations. For more information, please dial “1860”.

11、GSM手机拨GSM手机加“0”：

中文： 请直接拨打对方手机号码，无需加“0”。

英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.

12、 固定网拨本地GSM手机加“0”：

中文：请直接拨打对方手机号码，无需加“0”。

英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.

13、拨号未加长途区号：

中文：您好!请在号码前加拨长途区号。

英文：Sorry! Please dial area code before the number you dialed.

14、112紧急呼叫：

中文：您好!匪警请拨110，火警请拨119，急救中心请拨120，交通故障请拨122，市话障碍请在112前加拨长途区号。

英文：Hello! Please dial 110 for police, 119 for fire, 120 for ambulance，122 for traffic accident and dial area code before 112 for fixed-phone obstacle.

15、其它运营商方向线路故障：

中文：对不起!对方网络暂时无法接通，请稍后再拨。

英文：Sorry! The other operator’s network can not be connected for the moment, please redial later.

16、长权限制/非法主叫:

中文：对不起!您的电话尚未申请此项服务。详情请垂询“1860”。

英文：Sorry! You have not applied for this service, please dial “1860” for more information.

17、被叫久叫不应

中文：对不起，您拨打的电话暂时无人接听，请稍后再拨。

英文：Sorry! The phone you dialed is not be answered for the

到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。但是在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。在本篇中所要介绍的是要求晤面的人：

(1)正确介绍自己的姓名，与正确获知对方姓名。

(2)要询问希望与谁晤面，并且把意思正确地传达给对方。

(3)要传达或询问约定的时间与场所。

如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。

(1)经由秘书安排约定

I’d like to make an appoingtment with Mr.Hammer. (我想要和Hammer先生约个见面时间)

原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如 to diascuss the contract [洽谈合同事宜]。

(2)经由秘书安排约定

Could I see Mr.Hammer sometime this week? (我们能不能在这个星期跟Hammer先生见个面?

sometime this week 是[这个星期随便什么时候]之意。最好配合自己的日程表说清楚有空闲的时间，如 Either on Wednesday or Thursday.(星期三或星期四都可以)。

(3)经由秘书安排约定

Would it be possible to see Mr.Hammer tomorrow? (明天能不能跟 Hammer先生见个面?) 左句含有 Does Mr.Hammer have time to meet with me tomorrow? (Hammer先生明天有时间跟我见面吗?)，或 If he does have time,may I meet him tomorrow? (如果他有空，我明天能跟他见面吗?)之意。

(4)经由秘书安排约定

What time is convenient for him? (他什么时候有空呢?) 也可以说 What time is he available?(他什么时候有空?)，但用 convenient 会给人比较客气的感觉。如果无法照对方的要求时间见面时，就说I\’m available at three o\’clock.(我三点有空)来试探一下也无妨。

(5)经由秘书安排约定

I\’d like to have lunch with him tomorrow. (我想明天和他吃午饭)

在欧美，商业界常举行 a lunch meeting [商业午餐]。在这种聚餐中，不但容易相互沟通，也可以借此加深彼此交情，因而用餐的时间长达三小时的情形也屡见不鲜。

(6)直接求见本人

If you have time, I\’d like to meet with you today. (如果您有时间，我想今天跟您见个面)

虽然已约好时间，可是有急事想提早见面时，就可以用这句。如果没有空闲时间就说 I\’m sorry,but I\’m really tied up today.(很抱歉，我今天真的没空)。

(7)直接求见本人

Could you spare me about half an hour? (能不能给我半个小时的时间?)

这句话是对熟人说的话。spare是[腾出(时间)，分让(东西)之意。有时间的话说 Sure.,OK.等;如果没空的话说 I\’m afraid I can\’t.(恐怕不行)就可以了。

(8)直接求见本人

Could we get together at L.A.Restaurant? (我们能不能在洛城餐厅会面?)

get together是[聚会、会面]之意的较为随便的说法。说明聚会地点，如某某餐厅等时，最好指出大家共同认识(shared knowledge)的目标比较好。

(9)直接求见本人

I was wondering if we could arrange a meeting to discuss the new product. (我想，我们是不是可以安排一次会面来讨论新产品)

这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。I was wondering if...的说法含有不太拘束形式的温和语气。还可以用Would it be possible to meet and discuss the new product?.

(10)直接求见本人

I\’m calling about what we discussed the other day. (我打电话是为了前几天我们所讨论的事)

这句是已见过面想再继续时的说词。接到电话的人可以答称 I\’ve been waiting for your call.(我一直在等您的电话里)，并接着说Let\’s get together. When can we meet to talk?(我们来聚一聚。什么时候可以见面?)

(11)询问目的

What would you like to talk to me about? (你要跟我谈些什么事?)

也可以用 Can l ask you what you want to discuss?.要见面之前，事先了解讨论的内容、前后关系、背景(context)等有助于预作交涉前的准备工作。

(12)表示同意

Sure. (好啊!)

简短地表达肯定的方式有 Certainly. (当然可以)，Of course.(当然)等，意思都差不多。在谈话中如果常用这种简短词句会给人幼稚的感觉。应该用一些不同说法才能给人较佳印象。

(13)表示拒绝

I don\’t think we have to meet on this subject. (关于这个问题，我不认为我们有见面的必要)

对于不认识的人或推销人员的求见电话，认为无需见面时，可以用这句话，或明确地用It\’s probably not necessary to meet.(没有必要见面)来加以谢绝。

(14)与代理人会面

I\’m afraid I can\’t, but Mr.Brown will meet you instead. (我不能会面，但Mr.Brown会替我跟你见面)

句首用 I\’m afraid I can\’t...会给人非常客气的印象。若不小心而唐突地说出I\’m too busy to meet you.,说不定会给对方带来受轻视的感觉。

(15)想要决定的时间与场所

May I arrange the time and the place, please? (能不能让我安排时间与场所?)

也可以 Do you mind if I set the time and location for our meeting? (我来定见面的时间和地点可以吗?)。开会的时间和地点常常影响商谈的成果，因而配合对方时间的同时，要把握主导权。

(16)询问适当的时间

When do you have free time? (您什么时候有空?)

这是自己有时间可以配合对方来约定见面时间的问法。也可以用 When are you available? 谈商务时，free time 指的是除去假日及下班后的时间。

(17)告知适当时间

I’m free at three o\’clock today. (我今天下午3点有空)

此句是(3点以前不方便，但3点以后才有空)的意思。也可以用 I\’m available at three o\’clock.如果是[3点到4点有空]的话，就用availbale from three o \’clock until four 即可。

(18)提议约定日期与时间

Can I see you Thursday at nine? (我能不能在星期四，9点跟您见面?)

如果对方没有时间时，就用 How about...? 的句型来调整适当的见面时间。用I\’ll be free anytime from 10:00a.m.till 3:00p.m.on Wednesday.(星期三的上午10点到下午3点我都有空)的话，可以让对方选择方便的时间。

中国家庭并不常用电话答录机(Answering Machine),但在北美家庭，几乎家家都用。外来电话拨入时，若该电话号码的主人不在，就会让拨入者听到一段留言，这叫Answer。绝大多数的Answer都是千篇一律的：说明主人不在，请拨入者留下简短信息及姓名电话号码等。以下几则特别的 Answer 体现了美国佬的幽默，你能体会出其幽默所在吗? 同时，本人希望读者能举一反三，从美国家庭电话留言中学到一些有用的东西，从而可以应用到商务电话留言当中来：

1) My wife and I can’t come to the phone right now, but if you’ll leave your name and number, we’ll get back to you as soon as we’re finished.

2) Hi. This is John. If you are the phone company, I already sent the money. If you are my parents, please send money. If you are my financial aid institution, you didn’t lend me enough money. If you are my friends, you owe me money. If you are a female, don’t worry, I have plenty of money.

3) Hi, I’m not home right now but my answering machine is, so you can talk to it instead. Wait for the beep(beep：主人的Answer讲完以后，Answer Machine会发出一声beep, 这时候来电话者就可以开始留言了。).

4) Hi! John’s answering machine is broken. This is his refrigerator. Please speak very slowly, and I’ll stick your message to myself with one of these magnets(磁铁).

注：通常情况下，来电话者面对录音讲话都不太自然，所以语言往往很急促，三句两句话就完了。这可苦坏了接听留言的主人，听多少遍都听不清留言者到底是谁，讲了些什么。对于母语非英文的人，这种感觉会更深。所以，以下这两段幽默干脆就首先告诉电话拨入者，我的Answer Machine不好使，你且慢慢来。

5) Hello, this is Sally’s microwave. Her answering machine just eloped(私奔) with her tape deck(磁带驱动器), so I’m stuck with taking her calls. Say, if you want anything cooked while you leave your message, just hold it up to the phone.

6) Hello, you are talking to a machine. I am capable of receiving messages. My owners do not needsiding(墙板，壁板), windows, or a hot tub(浴盆), and their carpets are clean. They give to charity(慈善团体) through their office and do not need their picture taken. If you’re still with me, leave your name and number and they will get back to you.

7) Hi. I am probably home. I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.

8) This is not an answering machine -- this is a telepathic(心灵感应术) thought- recording device. After the tone, think about your name, your reason for calling and a number where I can reach you, and I’ll think about returning your call.

注：tone：与对第3)句beep 的注释含义完全一样，主人的Answer讲完以后，Answer Machine会发出一声beep, 这时候来电话者就可以开始留言了。

9) Hi, this is George. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.

6) Hello, you are talking to a machine. I am capable of receiving messages. My owners do not need siding(墙板，壁板), windows, or a hot tub(浴盆), and their carpets are clean. They give to charity(慈善团体) through their office and do not need their picture taken. If you’re still with me, leave your name and number and they will get back to you.

7) Hi. I am probably home. I’m just avoiding someone I don’t like. Leave me a message, and if I don’t call back, it’s you.

8) This is not an answering machine -- this is a telepathic(心灵感应术) thought- recording device. After the tone, think about your name, your reason for calling and a number where I can reach you, and I’ll think about returning your call. 注：tone：与对第3)句beep 的注释含义完全一样，主人的Answer讲完以后，Answer Machine会发出一声beep, 这时候来电话者就可以开始留言了。

9) Hi, this is George. I’m sorry I can’t answer the phone right now. Leave a message, and then wait by your phone until I call you back.

10) If you are a burglar(夜贼), then we’re probably at home cleaning our weapons right now and can’t come to the phone. Otherwise, we probably aren’t home and it’s safe to leave us a message.

11) You’re growing tired. Your eyelids(眼皮) are getting heavy. You feel very sleepy now. You are gradually losing your willpower(毅力) and your ability to resist suggestions. When you hear the tone you will feel helplessly compelled to(感到无助而被迫做某事) leave your name, number, and a message.

12) Please leave a message. However, you have the right to remain silent. Everything you say will be recorded and will be used by us.

注：you have the right to remain silent：电影电视里警察出示逮捕令时常讲的一句话。西方社会讲究人权，任何疑犯在未审判之前不得认为有罪，因而不能逼供、更不可拷打：他们有权保持沉默。

13) Hello, you’ve reached Jim and Sonya. We can’t pick up the phone right now, because we’re doing something we really enjoy. Sonya likes doing it up and down, and I like doing it left to right ... real slowly. So leave a message, and when we’re done brushing our teeth, we’ll get back to you.

>>>>>点击下一页：更多电话英语情景对话

1、A：喂,亨利在吗?B：我就是,您哪位?A:Hello.Is Henry in?/Hello.Is Henry there please?B:This is Henry.Who's speaking?/Who's that speaking?/Who's calling?2、打电话的人要找的人不在A:打电话来的人B:你 (接电话的人)A:May I speak to Mr. Gates? 请问 Gates 先生在吗?B:He's not here right now. 他现在不在这里。3、打电话的人问他要找的人在哪里A:打电话来的人B:你 (接电话的人)A:Do you have any idea where he is? 你知道他在哪里吗?B:Sorry. I don't know. 抱歉, 我不知道。B:He's at work right now. Do you want his phone number?他现在在上班。你要不要他的电话号码?4、A：喂，请大卫听电话B：请别挂断。A：Hello, I'd like to speak to David./Hello, I'd like to talk to David./Hello,get me David on the phone please./Hello,David please./Hello, would you ask David to step to the phone?B: Don't hang up please.5、 A：喂，是汤姆吗？B：对不起，他不在。A:Hello.Is that Tom?/Is that you,Tom?B:Sorry ,but he is out(not here at the moment).6、(因自己忙等原因)请别人去接电话A:Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙。A:Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。B:Yes, dear. 是的, 亲爱的。7、接到无人电话(就是打来了却不说话的那种)A:旁人B:你 (接电话的人)A:Who called? 谁打来的?B:No one. He hung up on me. 没人。他把电话挂了。B:Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。8、电话打不通A:旁人B:你 (接电话的人)A:Did it go through? (电话)打通了吗?The line was busy. 电话忙线。I got the busy signals.. 电话忙线。9、跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话打电话来的人你 (接电话的人)Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。Sure. I'll go get her. 当然! 我这就去叫她。10、对方打错电话A:打电话来的人B:你 (接电话的人)A:Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗?B:Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。B:I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了。B:What number did you dial? 你打几号?11、电话没人接(或录音机)A:旁人B:你 (接电话的人)A:Is he there? 他在吗?B:No one is there. 没人在。B:Nobody answered. 没人接。B:No. I got the answering machine. 没有! 是录音机。12、对方希望留话, 怕听错了, 不想接受对方的留言A:打电话来的人B:你 (接电话的人)A:May I leave a message? 我能否留个话?B:You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry.你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。B:If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good.如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。13、打电话的人要找的人是别人, 请对方稍等A:打电话来的人B:你 (接电话的人)A:Is Brandon there? Brandon 在吗?B:Yes, he is. One moment, please. 他在。请稍等。B:Hold, please. 请稍等。B:Hold on, please. 请稍等。B:Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗?14、接受对方留言时听不清楚, 希望对方重复A:打电话来的人B:你 (接电话的人)A:When he comes back, can you have him call me at (206) 5551212?他回来后, 能不能让他打 (206) 5551212 这个号码给我?B:Can you repeat again, please? 能不能请你再重复一次?B:(Say) Again, please? 再说一次好吗?B:Pardon? 抱歉。(请再说一次)B:Come again, please? 再说一次好吗?B:I'm sorry? 抱歉。(请再说一次)15、A：能不能请杰克接电话?B：请等一下,我去叫他. A：Can I get Jack on the phone now?/ Could I speak to Jack,plese?/ Could i talk to Jack,please?/ Have I the pleasure of addressing Jack?/ May I have a word with Jack?B：A moment please,/Hang on a moment please,/Hold on please,/Just a minute,I'll fetch him up.

况 (一) 打电话的人找的是你自己 打电话来的人 你 (接电话的人) Is Daisy there? (Daisy 在吗?) Speaking. 我就是。 This is she. 我就是。 (注: 男的用 "This is he.") You're speaking/talking to her. 你正在跟她说话。 (注: 男的用 "You're speaking/talking to him.") This is Daisy. 我就是 Daisy。 That's me. 我就是。 情况 (二) 打电话的人要找的人不在 打电话来的人 你 (接电话的人) May I speak to Mr. Gates? (请问 Gates 先生在吗?) He's not here right now. 他现在不在这里。 He's out. 他出去了。 He's in a meeting right now. 他现在正在开会。 You've just missed him. 你刚好错过他了。 He's just stepped out. 他刚好出去了。 情况 (三) 打电话的人要找的人不在, 问对方是否要留言 打电话来的人 你 (接电话的人) Can I talk to Mark? (我可以跟 Mark 讲话吗?) He's out on his lunch break right now. Would you like to leave a message? 他出去吃午饭了, 你要留言吗? He's not available right now. Can I take a message? 他不在, 我可以帮你传话吗? 情况 (四) 打电话的人问他要找的人何时回来 打电话来的人 你 (接电话的人) Do you know when he will be back? 你知道他什么时候会回来吗? I'm sorry. I don't know. 抱歉, 我不知道。 I have no idea. 我不知道。 He should be back in 20 minutes. 他应该二十分钟内会回来。 情况 (五) 打电话的人问他要找的人在哪里 打电话来的人 你 (接电话的人) Do you have any idea where he is? 你知道他在哪里吗? Sorry. I don't know. 抱歉, 我不知道。 He's at work right now. Do you want his phone number? 他现在在上班。你要不要他的电话号码? 情况 (六) 打电话的人要找的人不在, 愿意接受对方的留言 打电话来的人 你 (接电话的人) Can I leave a message? 我可以留个话? Yes. Go ahead, please. 可以, 请继续。 Of course. Hold on for just a second so I can grab a pen and paper. 当然, 稍等一下让我拿个纸笔。 Sure, if you can excuse me for just a second. Let me find a piece of paper to write it down. 当然, 如果你可以等我一下下, 让我找张纸写下来。 情况 (七) 接受对方留言时听不清楚, 希望对方重复 打电话来的人 你 (接电话的人) When he comes back, can you have him call me at (206) 5551212? 他回来后, 能不能让他打 (206) 5551212 这个号码给我? Can you repeat again, please? 能不能请你再重复一次? (Say) Again, please? 再说一次好吗? Pardon? 抱歉。(请再说一次) Come again, please? 再说一次好吗? I'm sorry? 抱歉。(请再说一次) 情况 (八) 对方希望留话, 怕听错了, 不想接受对方的留言 打电话来的人 你 (接电话的人) May I leave a message? 我能否留个话? You know what? My English is not that great, and I don't want to miss anything. Would you mind calling back later? I'm sorry. 你知道吗? 我的英文不是非常好, 我不想听错话。你介意稍后再打来吗? 我很抱歉。 If you don't mind, could you please call back and leave a message on the answering machine? My English is not very good. 如果你不介意的话, 能否请你再打一次, 然后在录音机上留言? 我的英文不是很好。 情况 (九) 打电话的人要找的人是别人, 请对方稍等 打电话来的人 你 (接电话的人) Is Brandon there? Brandon 在吗? Yes, he is. One moment, please. 他在。请稍等。 Hold, please. 请稍等。 Hold on, please. 请稍等。 Let me see if he's here. Hang on. O.K.? 我看看他在不在。等一下, 好吗? 情况 (十) 对方打错电话 打电话来的人 你 (接电话的人) Can I speak to Alexander Walker? 我可以和 Alexander Walker 说话吗? Alexander Walker? I'm sorry, but there's nobody here by this name. Alexander Walker? 抱歉, 这里没这个人。 I'm sorry. I'm afraid you've got the wrong number. 抱歉, 恐怕你打错电话了。 What number did you dial? 你打几号? 情况 (十一) 跟对方要求跟(打电话的人)刚刚已经通过话的人再讲话 打电话来的人 你 (接电话的人) Can you put Daisy back on? I forgot to tell her something. 你能否请Daisy再来听电话呢? 我忘了跟她讲一件事。 Sure. I'll go get her. 当然! 我这就去叫她。 情况 (十二) 电话没人接(或录音机) 旁人 你 (接电话的人) Is he there? 他在吗? No one is there. 没人在。 Nobody answered. 没人接。 No. I got the answering machine. 没有! 是录音机。 情况 (十三) 电话打不通 旁人 你 (接电话的人) Did it go through? (电话)打通了吗? The line was busy. 电话忙线。 I got the busy signals.. 电话忙线。 情况 (十四) (因自己忙等原因)请别人去接电话 甲 乙 Paul, can you answer the phone? I'm busy. Paul, 你能不能去接电话? 我在忙。 Can you get it, Paul? My hands are tied. Paul, 你能不能去接电话? 我现在不能接。 Yes, dear. 是的, 亲爱的。 情况 (十五) 接到无人电话(就是打来了却不说话的那种) 旁人 你 (接电话的人) Who called? 谁打来的? No one. He hung up on me. 没人。他把电话挂了。 Wrong number, I guess. He hung up without saying a word. 打错了, 我想。他一句话也没说就把电话挂了。