With any dilemma, there are basic steps you can take to resolve it:1. Name the dilemma for yourself.The first step is to identify the dilemma you face. All dilemmas have the same form: “If I do A, I will get negative consequence X, If I do B, I will get negative consequence Y . . .”2. Identify the interests you want to meet.Embedded in each negative consequence is a need or interest to be met. For example, embedded in the negative consequence of shifting responsibility from Glenn and Barbara to you is your need for team members to be accountable for talking directly with people they have concerns about. Embedded in the negative consequence of things getting worse between Glenn, Barbara and Mel is the obvious need for the relationship between the three of them to improve rather than deteriorate. By going through the dilemma, you can quickly identify the interests to be met.