[54:12.14]1 John Barnard enquires about telephone banking .[54:12.61]1 约翰·巴纳德在询问关于电话银行业的信息。[54:13.08]He has noted down some questions .[54:13.55]他记录下了一些问题。[54:14.02]Listen and take notes to answer his questions .[54:14.49]听并做笔记,回答他的问题。[54:14.96]C1 Hello . Can I help you ?[54:15.95]C1 你好,我能为你做点什么吗?[54:16.95]Cu Yes , I'd like some information on your telephone banking service .[54:19.53]Cu 是的,我想了解一些你们电话银行服务的信息。[54:22.12]C1 Certainly . Do you have an account with us ?[54:23.84]C1 当然,你有我们的帐户吗?[54:25.57]Cu Yes , I do . This is my home branch .[54:26.72]Cu 是的,有。是我的国内支行的。[54:27.87]C1 Well , with our telephone banking service you can do all your day-to-day banking over the telephone at any time of day or night .[54:32.07]C1 哦,用我们的电话银行服务你可以在一天中的任何时间(无论是白天还是晚上)通过电话享受日常的银行服务。[54:36.28]Cu How does it work ?[54:36.93]Cu 它是怎么运作的?[54:37.58]C1 All you do is ring up , key in you PIN number , choose the service you want and then just follow the instructions .[54:40.67]C1 你所要做的只是打入电话,输进你的密码,选择你想要的服务种类,然后跟着说明就可以了。[54:43.75]It's as easy as that .[54:44.43]就这么简单。[54:45.11]cu And what can I actually do over the phone ?[54:46.75]cu 事实上,我能通过电话做什么银行业务?[54:48.40]C1 You can check your balance , pay bills , order a statement or transfer money .[54:51.27]C1 你可以查你的余额,付帐单,申请贷款或是转帐。[54:54.15]All your normal day-to-day banking .[54:55.11]所有的你通常享受的银行业务。[54:56.08]Cu Does it cost anything ?[54:56.73]Cu 需要什么花费吗?[54:57.39]C1 NO . The number is a freephone number , so you don't pay for your calls and the service is part of your normal bank account .[55:01.04]C1 不需要,电话是免费的,因此不用为你打来的电话付费,服务常规银行帐户的分支。[55:04.70]Cu Oh right . And can I phone at any time of the day ?[55:07.00]Cu 哦,对。我能在一天的任何时间打电话过去吗?[55:09.30]C1 Yes , you can .There's an automated answering machine and staff are available 24 hours-a-day , seven days a week .[55:12.98]C1是的,你可以。有自动答复的机器和一周7天24小时服务的人工台。[55:16.66]Cu Could I fill in a form now ?[55:17.89]Cu 我现在能填表格吗?[55:19.12]CL Certainly . One moment , I'll just get an application form ...[55:21.05]CL 当然,请稍等,我去拿一张申请表格...