1 酒店前台接线员岗位职责头绪多，事情杂，要求擅长和客人沟通，做事细致耐心，善于做好信息的记录和整理工作。2 接线员如果和外国顾客打交道，必须正确得体的使用英语和体态语言。具体是： （1） 声音甜美，体态大方，英语口语流畅得体，交流无障碍，听力要好，善于抓住信息点； （2）注重仪表和礼貌用语，接电话和接受咨询时要耐心细致，不出差错。3 接线员常用英语口语：May I have your name, please? 请问贵姓？May I have your check-out time, please? 请问您什么时候结账？May I see your passport, please? 请让我看下您的护照，好吗？May I know your nationality? 请问您的国籍是什么？Could you fill out the form, please? 请填写下这些表格好吗？Could you write that down, please? 请您写下来好吗？Could you hold the line, please. 请不要挂电话好吗？Which kind of room would you prefer? 请问您喜欢哪一种房间？How would you like to settle your bill? 请问您的账单如何处理？How long would you like to stay? 请问您要住多久呢？ I see,sir. 我明白了，先生。Just a moment, please. 请稍等。Thank you for waiting. 您久等了，先生。I am very sorry to have kept you waiting. 很抱歉让您久等了。Could you wait a little longer, please. 请稍后，好吗?I am afraid I can’t do that, 不好意思，我恐怕没办法那样做。I’m very sorry for the delay, 很抱歉延误了时间。I’m very sorry for the inconvenience. 很抱歉造成您的不便。Have a nice day ！ 祝您有美好的一天。Please enjoy your stay！ 祝您住宿愉快！We hope to see you again soon. 希望不久再次见到您。
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