酒店前台英语服务培训

酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】

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去买本酒店招待专用英语学习下，基本对话就OK了

自学如果不行的话呢，那就报班吧你主要是要学习酒店口语，你可以试试这个呀，蛮好的说

一、预订服务 　　Good morning. This is Room reservation. May I help you? 　　早上好，客房 预订处，我能为您做什么？ 　　What kind of room would you like to reserve ? 　　您想订哪种类型的房间? 　　A single room or a double room ? 　　要单人间还是双人房间？ 　　For which dates do you want to book the rooms ? 　　您想订哪几天的房间呢？ 　　What time will you be arriving? 　　您将在何时到达？ 　　May I know your name ? 　　您能告诉我您的名字吗？ 　　How long will you be staying? 　　您将要住多久？ 　　I’d like to confirm your reservation. 　　我要确认一下您的预订。 　　I’ll check the room availability. 　　我查查客房预订情况。 　　You should pay a deposit of US$1000 beforehand . 　　您应预期付1000美元的定金。 　　There is a 10 per cent discount . 　　10%的折扣。 　　二、接待服务 　　What kind of room would you be prefer? 　　您要什么样的房间？ 　　Have you got a booking? 　　您预订了吗？ 　　A single room or a double room? 　　要单人间还是双人房间？ 　　A double room costs 368 Yuan per night . 　　双人房的房价是每晚368元。 　　Breakfast is also included. 　　早餐也包括在内。 　　May I see your passport? 　　我能看一下您的护照吗？ 　　Could you fill in this form, please? 　　请您填一下这张登记表好吗？ 　　This is your room card and room key? 　　这是您的房卡和房间钥匙。 　　Could you sign your name, please? 　　请您签一下名，好吗？ 　　If you leave after 6:00 p.m , you’ll have to pay the full account. 　　晚上六点以后退房,按全天收费计算. 　　You’ll have to register individually, please. 　　请你们分开登记。 　　How would you like to pay , sir , in cash or by credit card ? 　　先生，请问您是用现金付款还是用信用卡付账？ 　　I feel terribly sorry . this is the busiest season and all kinds of rooms are fully booked. 　　非常抱歉，这个季节人多，各种房间都订满了。 　　Do you know which unit is responsible for the reception? 　　您知道您是由哪个单位负责接待的吗？ 　　Could you keep your room key until you check out ? 　　请您在住宿期间自己保管钥匙，直到结帐离开。 　　三、收银服务 　　Here is your bill . It’s 2000 Yuan in all. 　　这是您的账单。总共2000元。 　　How would you like to pay , sir , in cash or by credit card ? 　　先生，请问您是用现金付款还是用信用卡付账？ 　　Please check it and sign here. 　　请核对一下，在这里签个字。 　　I will write out a receipt for you . 　　我给您开一张收据。 　　May I check the details for you , please? 　　我能为您核对账单上的详细内容吗？ 　　Do you have any charges for this morning? 　　您今天是否挂帐用酒店的服务? 　　We’ll have to charge you $10 extra. 　　我们要向您额外收10美元。 　　Did you make any phone calls from room, sir? 　　先生，您从房间打过电话吗？ 　　Excuse me , sir , but I don’t think that will be enough. 　　先生，对不起，我认为钱数不够。 　　I am sorry ,sir ,there has been an error in your bill .Please wait a minute while I correct it . 　　对不起，先生，您的`帐单算错了。请稍候，我马上把它改过来。 　　Is your baggage down yet, sir ? Could you check out after your baggage have been brought down, please? 　　先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？ 　　Sorry , your credit card has been stopped paying . According to the regulations of bank, it must be cancelled. 　　对不起,您的信用卡已经止付。根据银行规定要取消。 　　四、兑换外币 　　The rates of exchange are on the board there . 　　今天的兑换牌价在那里的牌子上。 　　How much would you like to change? 　　您要换多少？ 　　It’s 8.10 Yuan RMB for one US dollar? 　　1美元兑换8.10元人民币。

英孚有专门的行业英语，也有旅游英语课程的，比较实用，可以尝试