陵水酒店前台接待英语培训

多听多说多练习啊··呵呵 英语都是这样的 你主要是口语上的交流你其实交流多了就只到了 你先要背单词增加点词汇量大概的你要知道他说的某个词是什么意思，你也可以根据但是得场景来大概的猜测一般的交流不难的，加油！！！我姐姐之前也是，报班在 新奇 IELTS 培训的，外教就教他们学习的方法很不错的

1．请原谅，我想知道如果您觉得账单不对，为什么当时没有提出疑问？为什么您还会在账单上签名确认？ 　　I’m sorry, but could you let me know why you didn’t tell us and sign the bill if you think it is wrong at that time? 　　2．对不起，是我们的工作出现了失误，这项收费我们会为您取消。 　　Sorry, it is our mistake. We will deduct this charge. 　　3．对不起，按酒店规定没有押金单我们不能退您余款，但如果您真的把押金单丢了，我们需要您提供一份收条证明您本人已将余款取回。 　　Sorry, according to the rule of our hotel without the receipt of deposit we can not refund your balance, but if you really lost the receipt of deposit, we need you provide a receipt to prove that you have got the balance back. 　　4．我们的账单格式是在电脑中设定好的，您要的那种我们提供不了。 　　The form of our bill is set up by the computer, we couldn’t provide you the bill of that form.

自学如果不行的话呢，那就报班吧你主要是要学习酒店口语，你可以试试这个呀，蛮好的说

1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。 2．What’s the price difference？两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。 5．How long will you be staying？您打算住多久？ 6．We’ll be leaving Sunday morning．我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。 8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。 10． What is the rate， please？请问房费多少？ 11．The current rate is＄ 50 per night．现行房费是50美元一天。 12． What services come with that？这个价格包括哪些服务项目呢？ 13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。 14． By the way， I’d like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间。 15．Welcome to our hotel．欢迎光临。 16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。 18．The Reception Desk is straight ahead．接待处就在前面。 19．After you， please．你先请。 20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21．There is a shop on the ground floor．一楼有个商店。 22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。 23．Can I also get some souvenirs there？也可以买到纪念品吗？ 24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。 25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ 26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？ 27．I’d like to try some Chinese food today．今天我想尝尝中国28．I want a double room with a bath．我要一间有浴室的双人房。29．How much a day do you charge？每天收费多少？30．It is hundred yuan a day including heating fee， but excluding service charge．一百元一天，包括供暖费但不包括服务费。31．It's quite reasonable．收费十分合理。32．How long do you intend to stay in this hotel？您准备住多久？33．Have you got through with the check－in procedure？你是否已经办妥住宿登记手续？34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35．Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱。36．This is a receipt for paying in advance．Please keep it．这是预付款收据，请收好。37．Have you any vacant（spare） room in the hotel？旅馆里有空余房间吗？38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room．对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39．Good afternoon， my room number is 321．Any mail for me？下午好！我的房号是321。有我的信吗？40．Yes．You have two letters and one telegram， also a message was left by a lady before one hour．有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41．I'll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国。42．How much do I have to pay for you？我要付多少钱？43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A（A：Receptionist B：Guest）B： I want a double room with a bath．How much aa day doyou charge？A： It is a hundred yuan a day including heating fee but excluding service charge．B：It's quite reasonable．A：How long do you intend to stay in this hotel？B：I shall leave in a fortnight（half a month）．A：Have you got through with the check－in procedure？B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．B：All right． This is one hundred yuan to pay for my reservation．A：Thank you．This is a receipt for paying in advance．Please keep it．Dialogue BB： Have you any vacant（spare） room in the hotel？A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．B： Could you tell me how many kinds of rooms do you have？A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．B：Oh，I see．Thanks．A：You are welcome．Dialogue C（A： Guest B： Receptionist）A：Good afternoon，my room number is 321．Any mail for me？B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．B： OK．Wait for moment．… Here is your party．A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．A：Oh，I see．Thank you very much．Words and Expressionsheating fee 供暖费exclude vt．把……排除在外reasonable a．（价钱）公道的，不贵的fortnight n．十四日，两星期procedure n．过程，步骤，程序check－in procedure 住宿登记手续registration n．登记，注册deluxe suites 豪华套房

学外语是细水常流，要每天用外语听与说；学外语要脸皮厚，不要怕说错，一定要开口，与不同口音的人对话；学外语需要环境，只要你肯学，相信你在酒店前台工作一段时间后，外语会话会有明显的进步。