入职培训酒店英语剧本

酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】

情境语境在英语对话教学中起到了非常重要的角色,直接影响初中英语教学的质量和教学的效果。我精心收集了酒店英语情景对话，供大家欣赏学习! 　　酒店英语情景对话1 　　A Hello,this is QuaCheng hotel,is there anything I can help you,sir? 　　你好，这里是泉城大酒店，请问您需要什么服务 　　B Yes, I'd like to book a room. 　　我需要预订一间房 　　A Sure,we have different type of rooms,which would you like to choose? 　　我们酒店有不同类型的房间，您需要哪种房间呢? 　　B I'm not very certain,could you give me a brief introduction,please? 　　我不是很确定，你能不能给我做一下简单的介绍? 　　A Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP. 　　好的，我们酒店提供标准单人间和标准双人间，除此之外还有对贵宾的特殊套房 　　B Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok? 　　谢谢，我想预定一间单人标准间，最好是介于4楼到7楼之间的。嗯，我需要你们的工作人员在我到达九点前打开窗户并打扫房间，可以吗? 　　A Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 0603,need clean and open the window,anything else? 　　好的，先生，我已经记下了你的要求。我先在电脑上查询一下。嗯，6楼的603房间，需要打扫并打开窗户，还有什么要求吗? 　　B Thanks,how much does it cost? 　　谢谢，房间费用是多少钱 　　A That is 580 RMB 　　房费是580元 　　B Don't your hotel have discount? 　　你们没有折扣吗? 　　A I'm terribly sorry,sir.If you need a discount,you should be our VIP and stay here for at least 3 days. 　　非常抱歉，先生。如果你想打折必须是我们酒店的协议客户，并且至少住三天 　　B OK,that's alright! 　　好，那就算了 　　A When will you arrive at our hotel,sir? 　　您什么时候能到达，先生? 　　B Around 15 to 3 P.M. 　　下午2点45 　　A OK.It's a great honour for us to serve for you and we are all waitting for your arrival.! 　　好的，能为您服务是我们酒店的荣幸，我们在此恭候您的光临! 　　B Thank you very much!Byebye! 　　谢谢，再见! 　　酒店英语情景对话2 　　R: Good morning. Can I help you? 　　R：早上好。我能为您做些什么吗? 　　T: Good morning. I think there should be two rooms booked for us? In the names of Tony Marshall and May Hunter. 　　T：早上好。我们订了两间房，名字是托尼o马歇尔和梅o亨特。 　　R: Umm, just a moment. 　　R：请稍等。 　　T: We're attending the 'Sun, Sea and Sand' conference and exhibition. 　　T：我们是来参加"太阳、海洋和沙滩"会展的。 　　R: Well sir, I'm afraid you have nothing booked. All we have left are two small rooms at the front of the hotel. They will be a bit noisy I'm afraid, as there is a pub opposite. 　　R：抱歉，先生，你们没有预订过房间。我们现在还剩两个宾馆前面的小间。恐怕会有点吵，因为对面有个酒吧。 　　T: What? That's terrible! How did that happen? What do you want to do May? Should we find somewhere else? 　　T：什么?太糟糕了!怎么会这样呢?梅，你打算怎么办?我们去找其他宾馆吗? 　　M: Well, I suppose we have no choice, really. It's too late to find another hotel now. We'll just have to take them. 　　M：我觉得我们没有选择了。去找其他的宾馆太迟了。我们就住这两间吧。 　　R: Right, so that's all booked now. We'll need you to sign a credit card voucher in advance. 　　R ：好的，那么就订这两间房了。你们需要提前签一下信用卡的单据。 　　T: OK. Oh no, I can't seem to find my card. And where's my wallet? 　　T：好的。哦，不，我找不到信用卡了。我钱包哪去了? 　　M: Did you leave it somewhere? In the taxi? 　　M：你把它丢在哪了吗?出租车上? 　　T: Oh no! I think I did, I left my wallet in the taxi. I put it on the seat when we got in. Oh what a disaster! 　　T：哦，我想是的，我把钱包忘在出租车上了。我们上车的时候我把它放在座位上了。太糟糕了! 　　R: Careful sir, your briefcase! 　　R：先生，小心，你的公文包! 　　T: Aaagh! All over the floor. All my papers! 　　T：啊!我的文件散了一地! 　　R: Not to worry sir. We'll soon get them together. 　　R：别担心，我们马上就能收好。 　　T: Sorry, May. What a mess, oh what a mess! I'll have to phone the taxi company to see if they found my wallet. Em, by the way, can you lend me some change for the phone? 　　T：对不起，梅。太乱套了，太乱套了!我得给出租车公司打电话，看他们能不能找到我的钱包。哦，对了，你能借我点钱打电话吗? 　　M: OK. Here you are. 　　M：好的，给你。 　　酒店英语情景对话3 　　R = receptionist, T = Tony, M = May 　　R: Good morning. Can I help you? 　　R：早上好!我能为您做些什么吗? 　　T: Good morning. I think there should be two rooms booked for us, in the names of Tony Marshall and May Hunter. 　　T：早上好。我们订了两间房，名字是托尼·马歇尔和梅·亨特。 　　R: Umm, just a moment. Yes, two single rooms with en-suite bathrooms? 　　R：请稍等。是的，两个带独立卫生间的单人间，对吗? 　　T: That's right. We're attending the 'Sun, Sea and Sand' conference and exhibition. Does that mean we get a discount? 　　T：是的。我们是来参加"太阳、海洋和沙滩"会展的，可以享受优惠吗? 　　R: Yes. We are one of the conference partner hotels, so there is a ten per cent discount. Is it for ten days? Is that right? 　　R：可以。我们是会议合作宾馆之一，所以有10%的折扣。你们住10天，对吧? 　　M: Yes, until the thirteenth. That's ten days. 　　M：是的，住到13号，刚好10天。 　　R: Right then. We'll need you to sign a credit card voucher in advance. But when you check out, you can settle the account by card or cash, or cheque, as you wish. 　　R：好的。你们需要提前签一下信用卡的单据，帐单在退房的时候结算，可以用信用卡、现金或者支票。 　　T: OK, thanks. 　　T：好的，谢谢。 　　R: Right. You, Ms. Hunter, are in room 202 and you, Mr. Marshall, are in room 207. If you take the lift over there to the second floor the porter will accompany you with the baggage. 　　R：亨特女士在202房间，马歇尔先生在207房间。你们乘电梯到二楼，有搬运工在那里帮你们搬行李。 　　M: Thank you very much. 　　M：非常感谢。

A(Cashier): good mornig sir, how can i help you?B(Guest): good morning, I'm in room 1209, and I would like to change 200 US dollars into RMB.A: No problem, Mr Smith. We will change your money based on the official foreign exchange rate today but we wil charge 15% service fee (一般酒店的这种服务会收取额外手续费).B: That's good, please do so.A: Ok, so the exchange rate today is 6.5, that means you can get 1300 Yuan for 200 US dollars. and the service fee will be 195 yuan. so you can get 1105 yuan at last. If you agree please sign the paper here.B. OK, sure.A: Here's your money, Mr Smith. any thing else I can help you with?B: Yes, please. Can you check me out?A: OK, no problem. I will print out your billing details, just a moment please.B: thanks.A: Do you enjoy your staying here Mr Smith?B: Yes, I'm very impressed by the service here. it's fantastic. and I would like to come back again. (互动也很重要)A: it's really good to hear that. Thanks for your patient Mr Smith. here is your billing details, can you please check it and sign at the bottom if it's correct.B: ok. It's all correct. here you go.A: Thanks Mr Smith. And you are good to go now. we are looking forward to your next vist!B: thank you. bye!如果觉得太长，自行删减。。。本人原创！