前台接待英语面试培训课件

许多规模比较大的公司都有一个接待员，我们通常叫前台。The work of a receptionist is interesting and varied. 前台的活可是不少。The work is also important because the receptionist is the first person visitors see when they come to a firm. So the receptionist gives them the first idea of the firm.我们来看看Rose 这位前台是怎样接待来访客人的吧。Rose is a receptionist at Modern Office limited. In this part Rose will speak to Mr. Hussein, who has an appointment with the Sales Manager Mr. Shelli at 11:30.ROSE: Good morning. Can I help you?MR HUSSEIN: Good morning. Is this Modern Office Ltd.?ROSE: Yes it is.MR HUSSEIN: I have an appointment with the Sales Manager at 11: 30.ROSE: May I have your name, please?MR HUSSEIN: Hussein. Omar Hussein. I'm from the Gulf Trading Company.ROSE: Let me see... Ah yes, Mr Hussein.Please take a seat, Mr Hussein. I'll tell the Manager's Secretary you are here. (DIALS)MARIA: Mr Shelli's Office.ROSE: Hello Maria, this is Reception. Mr Omar Hussein is here. He has an appointment with Mr Shelli at 11.30.MARIA: Mr Omar Hussein?ROSE: Yes, he's from the Gulf Trading Company.MARIA: Oh, yes, that's right. I'll come and fetch him now.ROSE: Thanks. (REPLACES PHONE) Mr Shelli's secretary is coming down now.MR HUSSEIN: Thank you.MARIA: Mr Hussein?MR HUSSEIN: Yes, that's right.MARIA: I'm the Sales Manager's secretary. Please come this way. I'll take you to his office.---------------------------------------------------------------------------------------

I am transfering your call(我现在帮您转接电话)wait a moment, pleaseWould you like a cup of tea welcome这几句比较常用,面试时都说得用的挺多,实际好多都有专人负责,想跟外国人多说几句都没机会.那些外宾也不会跟你说让你听不懂的东西,如果有就打电话给负责接待外宾的部门,是谁的客人就给谁打电话.放心啦,你一定可以的,祝你顺利!

前台接待是酒店重要的一个企业形象，尤其对于五星级酒店而言，前台接待应聘人员的筛选更显得尤为重要，了解考官常见的面试题解析，为你的面试更添底气。？酒店前台接待工作是是琐碎的，常规的工作内容有贵宾抵离情况和宴会、活动通知；向领班布置当天的主要工作，以及查询当天客房销售余缺情况等，所以在酒店前台接待面试时，针对以上几点，酒店面试问题考官会采用英文面试方式，来了解求职者对以下对面试题的回答是否符合招聘要求：1、 能用英语自我介绍吗？Could you introduce yourself in English?2、 您是如何培训本部门员工的？How do you train the staff of your department?3、 如果酒店正式录取您，您上班第一件事是做什么？If you are employ by the hotel , what will you do firstly?4、 请画出西餐banquet流程图。Please illustrate the procedure of western restaurant banquet。5、 您如何理解服务行业的“服务意识”？ How do you comprehend the “service consciousness” of service trade?6、 您是如何理解职业道德的？How do you perceive the morality of career?7、 请举例您在工作中遇到的几件困难，而您是如何克服的？Could you list some difficulties during your work? And how did you conquer them?8、 您对您以前的直属领导有何看法？How do you like your senior leader who led you directly before?12、 你的期望待遇是什么？What kind of treatment do you expect?14、 请你用英文介绍目前服务的公司。Could you introduce the company which you are serving in English?15、 如果我酒店雇用你，你觉得可以为部门带来什么样的贡献？What could you make a contribution to our hotel if you are employed by our hotel?17、 你是怎么知道我们招聘酒店前台接待这个职位的呢？How do you know the message that we have this vacancy?18、 除了工资，还有什么福利最吸引你？Besides the salary, what welfare attract you mostly?19、 你参加过什么业余活动？What amateur activities have you ever taken part in ?？以上就是酒店面试中前台接待职位的常见考题，如果你更好打算去参加一场酒店面试，那么最详细的参考下这些面试题，看看能不能完美流畅的给出考官气我的回答。