航空服务对话英文

空乘口语，空乘英语，空乘服务英语一.欢迎词:Good morning (Afternoon,Evening)Ladies and gentlemen :The crew member of XX Airlines has the pleasure of welcoming you aborad.Would you please put your seat in the upright position,fasten your seat belts and lock your table in place.We will be taking off in a few mimutes.You are reminded that smokingand telephone-operation are not permitted at any time during flight.Please use your "call button" if you require assistance-our crewwill attend to your needs.We hope you enjoy a pleasant flight andthank you for choosing XX Airlines.Ladies and gentlemen:Welcome aboard___Airlines FLT___to___.(With an intermediate stop in___).Your flight is under the command of Captain___.I am the chief purser___,in addition,we have___cabin attendants,___from Thailand,who will be available through the flight to serve you.Please let us know if you need assistance.Thank you.各位贵宾:欢迎您搭乘___航空，第___号班机(经过___)前往___。今天的飞行是由本机机长___、事务长/座舱长___、___位空服员、___位___籍空服员为大家服务，如果您需要任何协助，请通知空服人员。二.安全示范DOMO 1Ladies and gentlemen :Your cabin attendants have just demonstrated the proper methodof using the life jacket(and oxygen mask.)Please refer to the emergency instruction card in the seat pocketfor more information.Thank you.DOMO 2Ladies and gentlemen :For your safety,this aircraft is fully equipped with emergency equipments.We will explain the location and method of use.There areeight emergency exits located on the left and right sides respectively.They are identified by the exit signs.Life jackets are under your seats.In case of emergency,put the jacket over your head,then bring the straps from behindyou to the front as the attendant is demonstrating.Fasten the straps and pull tight. The jacket will be automaticallyinflated by pulling the two red tabs at the bottom.There are two mouth pieces inside the life jacket which can beused to inflate the vest by blowing air into them.The oxygen masks arein panel over your head. If there is any change in the pressure,the masks will fall automatically.The masks are as shown.When the masks fall,pull one of them to your face.Cover your nose and mouth then breath normally.Place the strap over your head to keep the mask in place.If you have an infant,put your mask on first,then put the infant's mask on.Each seat is provided wiht seat belts. Please keep them fastedwhenever seated. Just pull the buckle to unfasten them.Please refer to the emergency instruction card in seat pocketfor more imformation. Thank you.三.飞机即将起飞前Ladies and gentlemen : We will be taking off shortly.Please make sure that yourseat belts are fastened. Thank you.四.预期通过乱流区Ladies and gentlemen :We will be passing through turbulent air.For your safety,please remain seated and fasten your seat belts.Thank you.遇乱流时:We will be passing through turbulence.For your own safety,please remain seated and fasten your seat belt.Thank you.我们即将经过一段不稳定的气流，为了各位的安全，请留在座位上，将安全带系好。谢谢。五.降落前Ladies and gentlemen :We will soon be landing at the____ (Interational) Airport,would you please put you seat in the upright position ,fasten your seat belts and lock yourtable in place.Thank you.六.降落后Ladies and gentlemen :We have landed at ____(Interational) Airport.The present outside temperatureis ____degrees Centigrade,and the local time is______.Please remain seated until the airplane has come to a complete stop anddon't forget your personal belongings.All crew members thank you for choosing XX Airlines.We hope to see youin the near future.Thank you and good-bye.各位贵宾午安：我们即将开始下降，预计下午___:___降落在XX机场，请系好您的安全带，本人谨代表XX航空公司及全体组员谢谢您的搭乘并祝您旅途愉快！Good afternoon, Ladies and Gentleme:We expect to land at ___:___ PM. Please fasten your seat belt.I would like to thank you for flying with XX airlines,I do hope you have enjoyed your flight.各位贵宾：我们现在已经降落在XX国际机场了，在安全带的指示灯没有熄灭、班机没有停妥前，请您不要离开座位。下机时请不要忘了随身携带的行李，打开座位上方的行李柜时请您特别留意以免行李滑落下来。非常感谢您搭乘XX航空公司的班机，并希望很快能再次为您服务。Ladies and Gentleme:We have landed at XX Airport, please remain seated until the"FASTEN SEAT BELT" sign is turned offand the aircraft has come to a complete stop.Please don't forget to take along your personal belongings.When opening the overhead bins;please take care to ensure the contents do not fall out.Once again, we would like to thank youfor flying with XX Airlines and hope to serving you again soon.

一.面对面交谈What can I do for you Sir/Miss? Can I help you Sir/Miss?客：I wanna go to ShangHai.我：When/Where would you wanna to depart?客：Tomorrow,from GuangZhou. 我：A moment ,please. Let me check.Excuse me Sir/Miss. There are many flights depart from GuangZhou to ShangHai everyday. Which one do you prefer?客：Could you please help me to make a reservation for the first flight of tomorrow?我：Certainly. Tomorrow the first flight leaves at 8:00. I’m sorry that flight has already been fully booked for the economy class. But there are still some seats in the business class. 客：All right, I’ll go in the first class.我：May I have your name please?客：OK,I see. This is my passport.我：Your reservation for flight CZ3531 is OK now.CZ for China Southern Airlines. One of China’s domestic Airlines. And you’ll have to get to GuangZhou BaiYun Inernational Airport 60mins before the flight departs.客：By the way, What’s the type of the aircraft?我：It’s a Boeing 737-600.It’s an Airbus 340.客：I see. Thanks.我：With pleasure. This is your ticket. Please double check. Any problem?客：No,Thank you.我：Have a good day. Have a good trip. See you next time.客：Bye.二、电话交谈Telephone1、客人打电话查询客：Hello! I wanna speak to XXX.我：This is XXX speaking. Speaking please.……我：Hold on ,please. Hold on for a second, please. Let me check.……Thank you for calling. See you.You are welcome.2、客人打电话某人不在客：Hello,I would like to speak to XXX.我：He/she is not available at the moment. Can I take a message?客：No, thank you. I will call him/her later. Thank you very much. Bye!我：With pleasure .Bye!三、常用词汇总结BSP Billing and Settlement Plan 开账和结算计划PRC The People’s Republic of China 中华人民共和国HongKong security surcharge 香港机场安检税Q4.25Airlines 航空公司 airways 航空公司flight no. 航班号 aircraft 机型air ticket 机票 economy class 经济舱business class 商务舱 validity 有效期departure time 起飞时间 arrival time 到达时间nonstop 不经停，直飞 waiting list 候补no show 误机 travel agency 旅行社代理passport Holder 护照持有人visa 签证working visa 工作签证 nationality 国籍delay 延误 drawback 退税discount OW oneway 单程RT roundtrip 往返 time table 时刻表fuel surcharge 燃油附加税 airport building tax 机场建设税四、机上常用英语短句： Before Take-Off 起飞前 1. Morning, madam（Sir）. Welcome aboard! 早上好，女士（先生）。欢迎登机！ 3. You’re flying economy class. Is that right? 您是坐经济舱，对吗？8. The plane is about to take off. Please don't walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. You know the weather in Hongkong is not so good. It has been delayed. 你知道香港的天气不太好，飞机延误了。 11. Flight No. 926, leaving Tokyo at 17:40, flies nonstop back to Beijing. CA926航班17：40离开东京直飞回北京

作为一名旅客，登机期间和乘务员之间有什么样的英文对话呢?下面是我给大家整理了乘务员与旅客英语对话，供大家参阅! 乘务员与旅客英语对话1 1、您好，欢迎您乘坐国航航班! Good morning(afternoon，evening).Welcome aboard Air China. 2、您好，欢迎您乘坐星空联盟成员国航航班! Welcome aboard Air China，a member of Star Alliance. 3、晚上好!请您出示登机牌。 Good morning(afternoon，evening).May I have a look at you boarding pass? 4、____先生/女士，请用毛巾。 Mr./Ms.____，may I offer you the hot towel? 5、____先生/女士，我们为您准备了橙汁、矿泉水和香槟酒，请问您喜欢哪一种? Mr./Ms.____，we have prepared orange juice ，mineral water and champagne fou you.Which one would you like? 6、____先生/女士，您需要换一下拖鞋吗，这样会舒服些。 Mr./Ms.____，would you like to put on slippers? It will make you more comfortable. 7、____先生/女士，需要品尝一下香槟吗?我们配备的是卡迪亚香槟。 Mr./Ms.____，would you like to try the champagne?We’ve got Cartier. 8、天气比较冷，您需要一杯热茶吗? It’s quite cold.Would you like a cup of hot tea? 乘务员与旅客英语对话2 座位Seating 1、您好，请从这边通道往前走。 Good morning(afternoon，evening).This aisle(way)，please. 2. ____先生/女士，请从这边上楼梯，楼上是公务舱。 Good morning(afternoon，evening)，Mr./Ms.____.Business class is in upper deck.Please go this way. 3.座椅排好在行李架上方。 Seat numbers are indicated on the overhead compartments. 4.您的座位是20排D座，请跟我来。 Your seat number is 20D.Please follow me. 5.麻烦您侧身让后面的旅客过一下。 Excuse me.Please give way to the passengers behind. 6.好的，旅客登机完毕后，我帮您看看第一排有没有空座位。 Sure,I’ll see if there is any vacant seat for you in the first row after boarding. 7.25E座位没有旅客，起飞后您可以去坐。 25E is vacant.You can change there after take-off. 8.对不起，您旁边的旅客想和她的孩子坐在一起，您方便跟她换座位吗? Excuse me.The lady next to you wants to sit together with her child.Would you mind changing seats with her? 9.对不起，我已经沟通过了，但那位旅客还是想坐靠窗的座位。 I have talked with that passenger,but he still preferred the window seat. 10.对不起，机上无法办理升舱手续。建议您下次在地面提前办理。 I am afraid we can not upgrade you on board .May I suggest you arrange that procedure in advance at check-in counter next time? 11.先生，这里是机组座位，请您回原位。谢谢您的合作! Excuse me,sir,this is the crew seat.May I kindly ask you to return to your original seat?Thank you fou your cooperation. 12.为了使飞机保持配载平衡，请您回到指定的位子上坐好，谢谢您的合作。 In order to keep the aircraft in balance ,please return to your original seat.Thank you. 13.对不起，您先在座位上休息，我去问一下(我请地服人员查询一下)，马上就回来。 I am sorry.Please take a seat first.I will check it with the ground staff and be back soon. 14.让您久等了，是我们工作的失误。您现在可以坐在15排B座，我带您过去。 Thank you fou waiting.It is our fault.Your seat number is 15B.I’ll show you the way. 15.您好，您坐的是应急出口的位置，这是 说明书 ，请您看一下，红色手柄不能触碰，在紧急情况下，请您协助我们的工作。 Sir/Madam,the seat you are taking is in emergency exit area.You are kindly requested to read the safety instruction and not to touch the red handle.We do appreciate your help in case of emergency. 乘务员与旅客英语对话3 1. Good morning. Welcome aboard! 早上好，欢迎登机! 2. Excuse me. May I see your boarding pass? 对不起，能看一下您的登机牌吗? 3. What’s your seat number? 您的座位号是多少? 4. I’m afraid you are in the wrong seat. 恐怕您坐错了座位。 5. May I help you with your bag? 我能帮您提行李吗? 6. Please carry your bag and follow me. 请提着行李跟我来。 7. I’m afraid you’ll have to stow your bag under the seat in front of you. 恐怕您要将行李放您前排的座椅下面。 8. You may adjust your seat back by pressing the button on the arm of your seat. 您可以通过座椅扶手的按钮来调节座椅靠背。 9. If there’s anything we can do for you, just press the call button. 如有任何需要，请按呼唤铃。 10. Your hot towel/wet towel, madam/sir. 请您用热毛巾/湿纸巾，女士/先生。 11. There are toilets in the front and rear of the cabin. 客舱的前面和后面都有洗手间。 12. Lavatory is not allowed to use during take-off. 飞机起飞期间，洗手间禁止使用。 13. -Do you speak English? -Yes, I speak a little English. -您说英语吗? -是的，说一点点。 14. -How long does our flight take? -Our flight takes three hours. -我们要飞多久? -我们的空中飞行时间为3小时。 15. -At what altitude are we flying? -We are flying at an altitude of 9000 meters. -飞机现在的飞行高度是多少? -我们的飞行高度为9000米。 16. -What is the speed of our plane? -It’s 950 kilometers per hour. -我们飞行的速度是多少? -我们的飞行速度为每小时950公里。 17. Shall I bring you a blanket? 我给您拿床毯子好吗? 18. -Where are we now/Which place is it? -We are flying over the Yangtze River. -我们现在在哪里?/这是什么地方? -我们正在飞越长江。 19. We’ll soon be serving drinks/dinner. Please put down the tray table in front of you. 我们很快就要供应饮料/正餐。请将您前面的小桌板放下来。 20. What would you like, sir? 先生，您想要点什么?