航空服务英文

Major: Air service

航空服务人员各场合常用英语语句一、服务service 1.would you like anything to drink first?您想先喝点什么?2.here is today''s menu．what would you like to have?这是今天的菜单，你想吃些什么?3.hank you for waiting sir．here you are．anything more?谢谢，让您久等了。这是您的饭和咖啡，还要点什么? 4.how about the sweet?甜食要不要? 5.may i clear up your table now?现在可以收拾您的桌子吗? 6.are you going to study there or just for sight seeing?你是去学习还是只去旅游? 7.the flight has been delayed because of bad weather．由于天气恶劣，航班已经延误。 8.we can''t take off because the airport is closed due to poor visibility.由于低能见度，机场关闭，我们不能起飞。 9.our plane is bumping hard．please keep your seat belt fastened。我们的飞机颠簸得厉害，请系好安全带。10.Would you like to read these news papers or magazines? 您想看这些报纸或杂志吗?二、起飞前before take-off 1. morning, madam（sir）. welcome board!早上好，女士（先生）。欢迎登机！2. may i introduce myself, i''m ___, the chief purser of this flight.请允许自我介绍。我叫___，本次航班的乘主任务长。3. morning, sir. welcome aboard. business class or economy?早上好，先生。欢迎登机。坐公务还是经济舱？4. follow me, please. your seat is in the middle of the cabin.请跟我来，您的座位在客舱中部。5. an aisle seat on the left side ------ here you are, sir.是左边靠走廊座位------这是您的座位。6. i’m afraid you are in the wrong seat. 20c is just two rows behind on the other aisle.恐怕您坐错位子了，20c正好在那边走廊的后二排。7. excuse me for a second, i’ll check.请稍等一下，我查查看。8. the plane is about to take off. please don''t walk about in the cabin.飞机马上要起飞了，请不要在客舱内走动。9. you know the weather in hongkong is not so good. it has been delayed.你知道香港的天气不太好，飞机延误了。10. air china flight ca937 leaves at 0730 in the morning.中国国际航空公司ca937航班，上午7：30起飞。11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.ca926航班17：40离开东京直飞回北京。12. you’re flying economy class. is that right?您是坐经济舱，对吗？三、紧急情况emergency situation 1. fasten your seat belts immediately. the plane will make an emergency landing because of the sudden breakdown of an engine.马上系好安全带。由于飞机发动机出现故障，将做紧急迫降。2. don''t panic!不要惊慌。3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.我们的机长完全有信心安全着陆。我们所有的机组人员在这方面都受过良好的训练，请听从我们的指挥。4. take out the life vest under your seat and put it on!从座椅下拿出救生衣，穿上它！5. don''t inflate the life vest in the cabin and as soon as you leave the aircraft, inflate it by pulling down the red tab.请不要在客舱内将救生衣充气！一离开飞机立即拉下小红头充气。6. put the mask over your face!戴上氧气面罩！7. bend your head between your knees!把你的头弯下来放在两膝之间！8. bend down and grab your ankles.弯下身来，抓住脚踝。9. get the extinguisher.拿灭火器来！10. open seat belts. leave everything behind and come this way!解开安全带，别拿行李，朝这边走！11. this plane has eight emergency exits. please locate the exit nearest to you. 本架飞机有八个安全门，请找到离你最近的那个门。12. jump and slide down!跳滑下来！

到ABC先下英语中心去吧！可以从零基础学起，他们比较注重实际应用能力.好. 在那待过短时间，感觉还不错，我目前学习的这一家挺不错的，每天外教一对一的教学，除了语境好进步很快，课后还有双语助教根据我的上课录音给我学习建议和课后辅导，而且这个学习起来很方便 不用你跑来跑去学习，可以通过一些新颖的学习模式来增加自己对英语学习的兴趣..一般不会考太专业的有关于空乘服务有关的问题，基本上就用英语做考自我介绍，问一些为什么想做空乘，以及为什么想加入**航空公司，等等类似的问题。请问你是男空乘还是女空乘啊？

---May I have a cup of apple juice?----Sure! Here you are!*******----What do you want for starter?____Soup,please.*******----Can I help you?____-Yes,I 'd like to turn off the light,since I want to sleep.-----Sure!........

一.面对面交谈What can I do for you Sir/Miss? Can I help you Sir/Miss?客：I wanna go to ShangHai.我：When/Where would you wanna to depart?客：Tomorrow,from GuangZhou. 我：A moment ,please. Let me check.Excuse me Sir/Miss. There are many flights depart from GuangZhou to ShangHai everyday. Which one do you prefer?客：Could you please help me to make a reservation for the first flight of tomorrow?我：Certainly. Tomorrow the first flight leaves at 8:00. I’m sorry that flight has already been fully booked for the economy class. But there are still some seats in the business class. 客：All right, I’ll go in the first class.我：May I have your name please?客：OK,I see. This is my passport.我：Your reservation for flight CZ3531 is OK now.CZ for China Southern Airlines. One of China’s domestic Airlines. And you’ll have to get to GuangZhou BaiYun Inernational Airport 60mins before the flight departs.客：By the way, What’s the type of the aircraft?我：It’s a Boeing 737-600.It’s an Airbus 340.客：I see. Thanks.我：With pleasure. This is your ticket. Please double check. Any problem?客：No,Thank you.我：Have a good day. Have a good trip. See you next time.客：Bye.二、电话交谈Telephone1、客人打电话查询客：Hello! I wanna speak to XXX.我：This is XXX speaking. Speaking please.……我：Hold on ,please. Hold on for a second, please. Let me check.……Thank you for calling. See you.You are welcome.2、客人打电话某人不在客：Hello,I would like to speak to XXX.我：He/she is not available at the moment. Can I take a message?客：No, thank you. I will call him/her later. Thank you very much. Bye!我：With pleasure .Bye!三、常用词汇总结BSP Billing and Settlement Plan 开账和结算计划PRC The People’s Republic of China 中华人民共和国HongKong security surcharge 香港机场安检税Q4.25Airlines 航空公司 airways 航空公司flight no. 航班号 aircraft 机型air ticket 机票 economy class 经济舱business class 商务舱 validity 有效期departure time 起飞时间 arrival time 到达时间nonstop 不经停，直飞 waiting list 候补no show 误机 travel agency 旅行社代理passport Holder 护照持有人visa 签证working visa 工作签证 nationality 国籍delay 延误 drawback 退税discount OW oneway 单程RT roundtrip 往返 time table 时刻表fuel surcharge 燃油附加税 airport building tax 机场建设税四、机上常用英语短句： Before Take-Off 起飞前 1. Morning, madam（Sir）. Welcome aboard! 早上好，女士（先生）。欢迎登机！ 3. You’re flying economy class. Is that right? 您是坐经济舱，对吗？8. The plane is about to take off. Please don't walk about in the cabin. 飞机马上要起飞了，请不要在客舱内走动。 9. You know the weather in Hongkong is not so good. It has been delayed. 你知道香港的天气不太好，飞机延误了。 11. Flight No. 926, leaving Tokyo at 17:40, flies nonstop back to Beijing. CA926航班17：40离开东京直飞回北京