关于酒店英语口语

Daily Service 日常服务酒店日常英语对话（一）-（Knocking at the door.）-（敲门.）-May I come in？-我可以进来吗？-Come in,please.-请进.-Please don't come in.-请不要进来.-Just a moment(a minute),please.-请稍等一下.酒店日常英语对话（二）-I'm sorry to disturb you.May I clean the room,sir？-对不起打扰你了，我来打扫一下房间好吗？-All right.Come in,please.-好的，请进来.-Please clean it when I am out.-我马上要出去，请等一会儿打扫.-May I change the water of the thermos now？-我现在可以换水吗？-Yes,please.-请换吧.酒店日常英语对话（三）-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups？-下午我有几位朋友来访，请给加些热水瓶和茶杯.-Well,we'll send tea into the room when the visitors come.-好，客人来访我们会端茶进来的.-By the way,is there any mail for me？-顺便一下，有我的邮件吗？-No.If there is,I'll give it to you in time.-没有.如果有的话，我会及时给你送来的.酒店日常英语对话（四）-Why did you come in without my permission？-你为什么没经我允许就进来了？-It's my negligence.I beg your pardon.-我疏忽了，请你原谅.-I come and make the bed.Shall I do it now or later？-我来做夜床，你看是现在做还是等会儿做？-Since you have come,you may do it now？-既然来了，现在就做吧.-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目.酒店日常英语对话（五）-I am collecting the fee of the long distance call.-我来收长途电话费.-This is the bill for the room rent of half a day.-这是补半天房金的帐单.-Here is a telegram for you.-这儿有一封你的电报.-Why is it unsealed？-它怎么被拆开了？-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.-因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的.酒店日常英语对话（六）-Have you lost anything today,sir？-先生，你今天丢过什么东西吗？-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢.-What is there in the wallet？-皮夹子里有些什么？-My daughter's photo and some money.-有一张我女儿的照片，还有一些钱.-Look,is this wallet yours？-看，这只皮夹子是不是你的？-Yes,it's mine.Thank you ever so much.-是我的，太感谢你了.酒店日常英语对话（七）-I want to borrow China Daily of these days.-我要看这几天的《中国日报》.-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我.-Please bring some chairs for me.-请拿几把椅子来.-Please get me some soap.-卫生间的肥皂要添了.-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双.-Get a hot-water bottle,please.-请拿一只热水瓶给我.-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子.-I need another pillow.-我需要加一只枕头.酒店日常英语对话（八）-All right,I'll get it for you right away.-好的，我就去拿.-Just a moment,I'll do it right now.-请稍等一下，我马上给你办好.-Excuse me.-对不起.-I am sorry.-很抱歉.-I beg your pardon.-请你原谅.-Pardon me for interrupting.-对不起打扰你们了.-Please excuse me for coming so late.-请原谅我来迟了.-I'm sorry I was so careless.-很抱歉我太粗心了.。

2008-4-8 4:56:00 文：lutian2007 ■ 服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign （动）签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare （形）多余的 postpone （动）延期 cancel （动）取消 traveller's cheque 旅行支票 pay （动）付款 fill （动）填写administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge （动）收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable （形）合理的 cash （动）兑换 keep （动）保留、保存 bank draft 汇票 accept （动）接受 procedure fee 手续费 fill in the form 填表 ■ 电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。

The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信switchboard 交换台 central exchange 电话总局 The connection is bad. 听不清。

express telegram 加快电报 special despatch 专电 registered fee 挂号邮资 postcard 明信片 ■ 客房设备、用品 escalator 自动楼梯 bookshelf 书架 ground floor （英）底，层，一楼 cabinet 橱柜 switch 开关 venetian blind 百叶窗帘 curtain 窗帘 wastebasket 字纸篓tea trolley 活动茶几 night table 床头柜 first floor （英）二楼，（美）一楼 folding screen 屏风 hanger 挂钩 plug 插头 wall_plate 壁上挂盘 Chinese painting 国画elevator, lift 电梯 drawer 抽屉 second floor （英）三楼，（美）二楼 spring 弹簧 cushion 靠垫，垫子 socket 插座，插口 sitting_room 起居室 voltage 电压floor 楼层，地板 carpentry （总称）木器 tea table 茶几 bedclothes 床上用品 quilt 被子 mattress 床垫 thermos 热水瓶 transformer 变压器。

1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）

2) How do you do? (-- how do you do ？)您好！

3) Hello (or hi )！您好！

4) How is everything (with you )?

（您的）一切都好吗？

5) How are you getting on ( or along ) these days ？这几天过得怎么样？

6) How are you ? (- Fine ,thank you .and you？ )您的身体好吗？

7) Glad (nice ) to see you .

见到您很高兴。

8) Welcome to our hotel.

欢迎到我们的酒店来！

9) It's nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。

10) Good –bye.(or bye-bye)再见！

11) Good night.晚安（晚间告别用）

12) Have a good rest.祝您休息好！

13) See you later (tomorrow).

以后（明天）见！

14) Hope to see you again soon.

希望不久再见到您！

15) Have a good time.

祝您过得愉快！

16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！

17) Please don't leave anything behind.请不要遗忘你的东西。

18) Mind (or watch) your step!

请走好！

19) We wish you a pleasant journey.

祝您旅途愉快！

20) Have a nice trip！一路平安！

21) All the best！万事如意。

酒店日常英语口语如下： 1 Welcome to our hotel！ 欢迎光临（我们酒店）。

2 Welcome, sir/madam！ 欢迎光临。 3 Good morning/afternoon/evening。

早上/下午/晚上好！ 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you？ 您好，总台/餐厅/康乐中心/总机（我能为您做些什么？） 5 Tarime Petroleum Hotel, May I help you？ 您好，塔里木石油酒店（我能为您做些什么？） 6 May I have your name/room number, please？ 您可以告诉我您的姓名/房号吗？ 7 One moment, please。 请您稍候。

8 Thanks！ 谢谢您！ 9 My pleasure！ 不用客气！ 10 Thank you for waiting。 您久等了。

11 Sorry to keep you waiting。 不起让您久等了。

12 Do you speak Chinese/English？ 请问您讲中文/英文吗？ 13 Do you have a reservation？ 请问您有预订吗？ 14 Show me your passport or identification, please。 请出示一下您的护照或证件。

15 How would you like to pay? In cash or by credit card？ 您用什么方式付款，是用现金还是信用卡？ 16 please show me your credit card。 请出示您的信用卡。

17 Please sign here。 请在这儿签字。

18 Here is your charge please。 这是找您的零钱。

19 This way, please。 这边请。

20 Follow me, please。 请跟我来。

21 After you, please。 您先请。

22 Hope you enjoy your stay！ 希望您在这里过得愉快！ 23 Hope you have a good trip！ 祝您旅途愉快！ 24 Good luck！ 祝您好运！ 25 Have a nice day1 祝您一天愉快！ 26 Here you are。 给您。

27 Sorry 。 对不起。

28 Not at all。 没关系。

29 Of course。 当然可以。

30 Pardon？ 请您再重复一遍，好吗？ 31 No problem。 没问题。

32 Excuse me。 对不起，打扰一下。

33 Hold on, please。 请别挂电话。

34 Goodbye/Bye-bye！ 再见！ 35 The lift/toilet is over there。 电梯/洗手间在那边。

36 Banquet Hall is on the second floor。 宴会厅在二楼。

37 The Conference Center is just a cross the street。 会议中心在马路对面。

38 Do you have a reservation？ 请问您有预定吗？ 39 How many people, please？ 请问您们是几位？ 40 What kind of room do you want？ 请问您需要哪种房间？ 41 A single/twin room/suite is￥1200 per day。 单间/标准间/套间每天是1200元。

42 Breakfast is included in the price。 早餐已包含在房费中。

43 The local call is free,please press 9 before。 市话是免费的，请先拨9。

44 Check out time is before 2:00pm。

退房时间是下午2点以前。 45 Do you need a morning call？ 请问您需要叫早服务吗？ 46 Check out, please？ 请问是结账吗？ 47 please show me your room card and your receipt。

请出示您的房卡和收据。 48 Housekeeping, may come in？ （客房）服务员，我可以进来吗？ 49 May I clean your room now？ 我可以现在打扫房间吗？ 50 This is a hair-dryer you need。

这是您需要的吹风机。 51 If you need any help, please redial (1111) four ones。

如果您需要帮助，请拔1111。 52 Good nights！ 晚安！ 53 Here's your table。

这是您的座位。 54 What would you like to drink？ 请问您喝点什么饮料？ 55 Small or large？ 您需要大份还是小份？ 56 Anything else？ 您还需要别的吗？ 57 Let me repeat your order, please。

我给您重复一下菜单吧。 58 Hope you enjoy your meal。

祝您用餐愉快！ 59 The total is￥38。 总消费是38元。

60 Please write the invoice payer。 请写一下您的发票付款单位。

61 Please keep your charge and invoice。 请收好您的零钱和发票。

62 Do you need a taxi？ 请问您需要出租车吗？ 63 May I take your luggage, please？ 我帮您拿行李好吗？ 64 Where are you to going, please？ 请问您要去哪里？ 65 Welcome to our hotel next time。

酒店英语口语在快餐厅里中常见词汇有：

要一个汉堡和一杯冰茶。

I'd like a hamburger and an iced tea. *iced tea因为发音相同，有时也可写成ice tea。

May I have two hot dogs, please?/ May I have two hot dogs, please？ （我要两个热狗。）

Anything else？ （还要别的吗？）

Two hot dogs, please.请加蕃茄酱和芥末。呵呵不是很多啊，我在恩京学习的酒店英语口语，之前我想竞聘3星大酒店学习的酒店英语口语，恩京是朋友推荐的，恩京实行电话教学，学习、工作忙也不怕，能随时随地进行电话学习，我这高中毕业的水平都能学，呵呵何况你呢！祝你学习好，顺利！

Restaurant and Pub 餐馆酒吧73. Air conditioned 空调开放 Daily specials 每日特色菜 Drinks purchased are for taken away only. 饮料仅供外卖 Eat in or take away 店内吃或外卖 Please ask to taste. 欢迎品尝 Take away service available. 提供外卖 Today's special/Today's specialties 今日特色菜 Try our summer range of food.品尝夏季各种食品 Wines & spirits 红酒白酒 Do not touch the exhibits/s. 勿触摸展品/物品 No tipping. 不收小费The Relentless Pursuit of Perfection追求完美永无止境Enjoy Coca-Cola.(Coca-Cola) 请喝可口可乐。

（可口可乐） Fresh-up with Seven-up.(Seven-up) 提神醒脑，喝七喜。（七喜）。

Daily Service 日常服务 -（Knocking at the door.）-（敲门。）

-May I come in？-我可以进来吗？ -Come in,please.-请进。 -Please don't come in.-请不要进来。

-Just a moment(a minute),please.-请稍等一下。 -I'm sorry to disturb you.May I clean the room,sir？-对不起打扰你了，我来打扫一下房间好吗？ -All right.Come in,please.-好的，请进来。

-Please clean it when I am out.-我马上要出去，请等一会儿打扫。 -May I change the water of the thermos now？-我现在可以换水吗？ -Yes,please.-请换吧。

-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups？ -下午我有几位朋友来访，请给加些热水瓶和茶杯。 -Well,we'll send tea into the room when the visitors come. -好，客人来访我们会端茶进来的。

-By the way,is there any mail for me？-顺便一下，有我的邮件吗？ -No.If there is,I'll give it to you in time.-没有。如果有的话，我会及时给你送来的。

-Why did you come in without my permission？-你为什么没经我允许就进来了？ -It's my negligence.I beg your pardon.-我疏忽了，请你原谅。 -I come and make the bed.Shall I do it now or later？-我来做夜床，你看是现在做还是等会儿做？ -Since you have come,you may do it now？-既然来了，现在就做吧。

-Here's your clean laundry.you'd better check it.-衣服洗好了，请您过目。 -I am collecting the fee of the long distance call.-我来收长途电话费。

-This is the bill for the room rent of half a day.-这是补半天房金的帐单。 -Here is a telegram for you.-这儿有一封你的电报。

-Why is it unsealed？-它怎么被拆开了？ -Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver. -因为电报封面没有收报人姓名，服务台为了查对姓名而拆开的。 -Have you lost anything today,sir？-先生，你今天丢过什么东西吗？ -Yes,a wallet.I'm looking for it now.-丢了一只皮夹子，我正在找呢。

-What is there in the wallet？-皮夹子里有些什么？ -My daughter's photo and some money.-有一张我女儿的照片，还有一些钱。 -Look,is this wallet yours？-看，这只皮夹子是不是你的？ -Yes,it's mine.Thank you ever so much.-是我的，太感谢你了。

-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。 -Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。

-Please bring some chairs for me.-请拿几把椅子来。 -Please get me some soap.-卫生间的肥皂要添了。

-The slippers are wornout.Change them for me,please.-拖鞋坏了，请给换一双。 -Get a hot-water bottle,please.-请拿一只热水瓶给我。

-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷，请给我加一条毯子。 -I need another pillow.-我需要加一只枕头。

-All right,I'll get it for you right away.-好的，我就去拿。 -Just a moment,I'll do it right now.-请稍等一下，我马上给你办好。

-Excuse me.-对不起。 -I am sorry.-很抱歉。

-I beg your pardon.-请你原谅。 -Pardon me for interrupting.-对不起打扰你们了。

-Please excuse me for coming so late.-请原谅我来迟了。 -I'm sorry I was so careless.-很抱歉我太粗心了。

出门在外，住是一个大问题，要是去到国外旅游怎么用英语去预定酒店入住酒店呢?下面是酒店英语口语情景对话，一起来了解下吧：【酒店英语口语情景对话】R:Good afternoon,Sir and Madam.May I help you?下午好,先生夫人,需要我帮忙吗?G:Good afternoon,I'm Jack Wilson.My wife and I have just arrived.We'd like to have a room at your hotel for tonight.下午好,我是杰克威尔逊.我和我的妻子刚刚抵达我们需要今晚在旅店住一晚R:Welcome to our hotel.Have you made any reservations?欢迎来到我们旅馆,你有预约吗?G:I'm afraid not.Could you arrange a twin-bed room with a bath for us?恐怕没有.你能安排一个可以洗澡的双人床房间吗?R:Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.请等一下.哦,可以用1111室,它临黄浦江的景色 .G:Great,l'll take it.How much do you charge?太好了,我定了,多少钱?R:RMB 720 Yuan720元G:OK好的R:Please show me your passports and fill in this registration form.请让我看看你的护照,并填写登记表.G:I'll take care of it.我会搞定的.R:Thank you.Would you please pay RMB 1500 Yuan as deposit?需要付1500元.G:Here you are给你R:Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.这是收据,这是1111房间的钥匙和房卡.侍者将带您和您的行李去你的房间.我希望您能在这里过得愉快.G:That's very kind of you.【酒店退房英语对话】A:What's the matter?A:有什么事情?B:Checking out, please.B:我要退房。A:Can I have your keys,please? Thank you. Here's your statement.A:能把钥匙给我吗?谢谢。这是您的账单。B:Excuse me. What are these charges?B:对不起。这几笔钱是怎么回事?A:Oh,these are the phone charges and these are for something from the bar.A;哦，这些是电话费，这些是酒吧里的开销。B:Wait a minute. I made a phone call , but I never made a connection.B:等等。我是打过一个电话，可我没有打过外线啊。A:I know, sir. Those aren't telephone company charges. Those are hotel charges.A:我知道。先生。这些不是电话公司的收费，这些是旅馆收的。B:Isn't that a bit excessive?B:这是不是有点过分?A:I'm sorry,sir. It's our policy.A;对不起，先生。这是我们的规矩。B:OK. Here is the money.B:好了。给你钱。A:Thank you. Welcome to our hotel again.A:谢谢。欢迎再来。【酒店预订客房英语对话】Reservationist(R): Good afternoon. What can I do for you?下午好，我能帮您什么吗?Client (C) : Good afternoon. I’m calling from Beijing Foreign Trade Company. Is it possible for me to have a suite?下午好，这里是北京外贸公司，我想订一间套房，有吗?R: Certainly, can you give me your name please, sir?有的，先生，可以告诉我您的名字吗?C: West, W-E-S-T.R: Thank you, Mr. West. But by the way, how long will you stay here?谢谢，WEST先生。请问你要住多久呢?C: I’ll stay here for quite a long time.我将会住很长一段时间的。R: I’m glad you will be staying at our hotel for a long time.很高兴你将会在我们酒店长住。C: How much is the suite, please?请问套房多少钱呢?R: Your suite is 320 yuan (RMB) per day.您订的套房一天是320元。C: Does that include attendance?有包括服务费吗?R:Three hundred and twenty yuan a day, service included.320元一天，包含服务费。C: Meals included?餐费有包含在内吗?R: Meals are extra, not included.餐费是另外算的，不包含在内。C: What services come with that?都还有些其他的什么服务吗?R: For three hundred and twenty yuan a day, you will have one bedroom with air-conditioning, a sitting room, a bathroom, a colour TV set, a telephone and a major international newspaper delivered to your room every day.您的房间有一间带空调的卧室，一间客厅，一间浴室，一台彩电，一部电话并且每天都有主要的国际新闻报送到您的房间。C: Do I have to pay in advance?我需要提前预付吗?R: Yes, you may pay half of it. The account will be settled later.要的，您需要先预付一半，稍后会设定一个帐户。C: On which floor is the suite?套房在几楼呢?R: We have reserved two suites for you to choose. One is on the first floor, the other on the thirteenth floor. Both of them have a bathroom and face to the south.我们提供两个套房供您选择。一个是在一楼，另一个是在十三楼。两个套房都带浴室并且都是朝南的。C: What’s the difference between them?它们之间有什么不同呢?R: The conditions and the prices are the same. No difference.。条件和价格都是一样的，没什么不同。C: Which is quiet? I want a quiet one. I hate noise at night.哪一间更安静?R: The one on the thirteenth floor is very quiet. The room number is 1316.三楼的那一间是非常安静的。房间号是1316。C: I think I’ll take the one on the thirteenth floor.。我想我还是订三楼的那一间吧。R: OK. And your arrival and departure dates?好的，那您抵店和离店的日期是?C: I don’t know, but it could be seventeen to twenty days.不知道，但是大概会住17至20天吧。R: Then we can only confirm a room from the 10th to the 27th. I’m afraid we won’t be able to guarantee you the room after the 27th.那我们只能确认一个房间给您，从10号至27号，恐怕我们不能保证27号之后有房间给您了。C: What if there isn’t any room then?是不是那之后都没有房间了?R: Don’t worry, sir, We can either put you on a waiting list or find you a room in a nearby hotel.不要急，先生，我们也可以将您列在等候名单上或者在最近的地方为您找一家酒店。C: Fine, thank you. Good-bye.好的，谢谢，再见。【酒店引客进房英语对话】Floor Attendant (FA): (Smiling) Good afternoon, sir and madam. Did you have a nice trip? 下午好，先生女士，您们旅途愉快吗?Mr. Bellow (B): Yes, thanks. 是的，谢谢。FA: Welcome to the ninth floor. I’m the floor attendant. Just let me know if there is anything I can do for you.欢迎到9楼，我是楼层服务员。如果有什么需要，请告诉我。B: Where is Room 908, please? 908房在哪儿呢?FA: Ah, Mr. and Mrs. Bellow. Would you care to step this way, please? It is along here.BELLOW先生、夫人，请走好，沿着这儿走就可以了。Mrs. Bellow(M):Oh, how do you know our name?你是怎么会知道我们的名字?FA: It was on the arrival list for room 908.Here we are. May I have your key, please? Let me open the door for you.您们的名字在908房的预抵名单上，把房间的钥匙给我好吗?我帮您们开门。B: Here it is. 在这。FA (Knocks at the door first, opens it, and precedes the guests into the room and turns on the light) This way, please.(先敲门，然后引领客人进房间并开灯)这边请。B: Thank you. When will our baggage arrive?谢谢，我们的行李什么时候送上来?FA: Your suitcases will be here shortly. The bellman is handling them.您们的行李马上就送上来了。行李员正在处理当中。B: Very well(Looking around the room.) 非常好(环视房间)FA: How do you like this room? 您觉得这房间怎么样呢?M: Oh, it looks comfortable and cozy. We like it very much.看起来很舒适。我们很喜欢。FA: (Drawing the curtains aside) The room is facing south and commands a good view of the Huangpu River.(把窗帘拉开)这房间朝南并面对着黄浦江，景色很好。M: Yes, how lovely it is! 是的，真的很美!FA:(Handing the room key to Mr. Bellow) Here is your key, Mr. Bellow.(把房间钥匙交给BELLOW先生)这是您的钥匙。