英文电话投诉对话

投诉是指用法律手段像侵权者提出控诉，那么你知道投诉用英语怎么说吗?下面跟我一起学习关于投诉的英语知识吧。

complain

lodge a complaint

投诉热线 dial-a-cheat confidential hotline ; Complaints Hotline ; Complaint hotline

投诉建议 Complaints proposals ; Suggestion ; complaints ; Complaint and Advice

投诉箱 Complaint Box

提出投诉 Make A Complaint

投诉主任 complaints officer

监督投诉 Monitoring complaints

建议投诉 Feedbacks ; Suggestions and complaints

投诉举报 Complaints Report ; Claim ; complaint and report

取消投诉 Cancel Complaint

1. If you are not happy about a repair, go back and complain.

如果你对 修理 效果不满意，可以再找他们投诉。

2. Beach users have complained about people walking their dogs on the sand.

海滩上的游客投诉有人在沙滩上遛狗。

3. The magazine will desist from such language after receiving complaints.

杂志接到投诉之后将杜绝使用此类语言。

4. People should complain when they consider an advert offensive.

民众如果认为某个 广告 具有冒犯性就应该投诉。

5. The leaflet explains how to complain to the banking ombudsman.

这份传单介绍了如何向银行意见调查官投诉。

6. If you can't get any satisfaction, complain to the park owner.

如果你得不到任何赔偿，向园区所有者投诉。

7. His persistent attempts to complain to his superiors were blocked and ignored.

他一再试图向上级投诉，但都被挡了回来并置之不理。

8. The approach was intended to short-circuit normal complaints procedures.

这种 方法 旨在避开正常的投诉程序。

9. My first attempts at complaining were rather tentative.

我刚开始投诉时很犹豫不决。

10. Mr Charles complained, to no effect.

查尔斯先生投诉无果。

11. We have been bombarded with letters of complaint.

我们接二连三收到了大批的投诉信件。

12. I'm going to complain to the manager about this.

我要就这件事向经理投诉。

13. The most common complaint is about poor service.

最常见的投诉与服务差有关。

14. He has complained of being harassed by the police.

他投诉受到警方侵扰。

15. What would you say to Mrs So-and-so who has called to complain about a noisy neighbour?

要是哪位太太嫌邻居太吵闹，打电话投诉，你跟她怎么说?

VideoJug and Jerry Bilo, an advisor from UK consumer advice service Consumer Direct, tells us how to complain successfully. So follow this guide for the best way to make a complaint.

VideoJug和英国消费者建议服务机构顾问Jerry Bilo告诉我们怎样成功投诉自己的不满。

Step 1: In person

1.亲自投诉

Wherever possible complain in person as you are more likely to get results. Make sure you are taking your complaint to the person in charge, as they will be the one with the authority to settle the complaint. Be assertive but never aggressive.

无论在任何可能的情况下，亲自投诉最有可能得到结果。确保在相关的负责人面前投诉，因为他们才有权处理。态度一定要坚定，但是不要太具攻击性。

Step 2: State your case

2.陈述自己的情况

If you are unhappy with a service or goods you have paid for identify why. Be clear about what is wrong or how you feel you have been mistreated. Say what you want done to rectify the problem. And importantly, give a deadline for action to be undertaken. This ensures the matter is resolved promptly, and if not gives you reason to take further steps.

如果你对服务或购买的物品不满，一定要澄清原因。明确指出哪里做错了，或者你怎样感到自己受到了不合理的招待，说明自己想要怎样来改正这个问题。最重要的是，提出解决这个问题的最后期限。这样可以确保问题立即得到解决，如果不这样的话，请他们给出采取进一步行动的理由。

Step 3: Keep calm

3.保持平静

Be clear and concise at all times, and whatever you do - don't lose your temper. This will only make you appear unreasonable,or even worse: threatening.

无论任何时候都要保持清晰条理，不要发脾气。这只会让你看上去无理取闹，更糟糕的是，让你看上去好像在威胁别人。

If you are complaining over the telephone keep a note of what is said, who you spoke to along with the time and date.

如果你是通过电话投诉，记下一张便条，你向谁投诉，说了什么，具体的日期和时间。

Step 4: In writing

4.记录

Unless your complaint was settled on the spot, always back up a compliant in writing. This particularly crucial if you complained over the phone. Again, reiterate the problem, what you want done about it and set a timescale for the complaint to be rectified.

除非你的投诉立即得到解决，一定要留下文字记录。如果你是通过电话投诉的，这一点更为重要。重申问题所在，你希望对方怎样做，制定对方处理这次投诉的时间表。

Step 5: Keep records

5.保存证据

Look after any receipts, paperwork, photos or other evidence and keep a copy of all correspondence. If your complaint is ignored or not adequately settled you will need this evidence to take things further.

保存好所有 收据 ，文件，照片或 其它 证据，所有通信都留有副本。如果你的投诉被忽略了，或者没有得到充分解决，你需要这些证据来采取进一步行动。

Step 6: Second opinion

6.征求他人意见

It can be useful to seek out a second opinion especially that of a qualified expert if you feel your complaint is not being upheld. This may cost you money that you are unable to recuperate but will help if you need to take legal action.

如果你觉得你的投诉没有得到解决，征求他人的意见也有用处，尤其是自身专家的建议。这会让你耗费一些金钱，但是如果你需要走法律途径的话，这会起到帮助。

Step 7: Don't give up

7.不要放弃

Finally, if your complaint is falling on deaf ears don't give up. Keep persevering until you have gotten an outcome you are happy with. Get advice from a consumer organisation, in the UK this would be Consumer Direct, they will supply further information about resolving your particular complaint.

最后，如果对方没有理会你的投诉，不要放弃。一定要坚持，直到获得满意的结果。向消费者组织征求意见，英国的相关组织是Consumer Direct，他们会为你解决自己的投诉提供进一步的信息。

Don't settle for second rate service, get what you deserve.

不要满足于二等服务，你要得到自己应得的。

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电话客服常见的英语应答语

导语：电话客服是客服人员代表公司通过电话与客户进行沟通交流维护的一种方便快捷的方式。下面是我收集整理的电话客服常见英语应答语，欢迎参考!

1、空号：

中文：您好!您所拨打的号码是空号，请核对后再拨。

英文：Sorry! The number you dialed does not exist, please check it and dial later.

2、被叫用户关机：

中文：您好!您所拨打的电话已关机。

英文：Sorry! The subscriber you dialed is power off.

3、被叫不在服务区：

中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。

英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.

4、主叫欠费停机/单向停机

中文：对不起!您的电话已欠费，请您续交话费，谢谢!

英文：Sorry, your telephone charge is overdue, please renew it, thank you!

5、用户申请临时停机/其他原因暂时停机：

中文：对不起!您的电话已停机。详情请垂询“1860”。

英文：Sorry! Your telephone service is suspended, for more information, please dial “1860”.

6、被叫停机：

中文：对不起!您拨打的电话已停机。

英文：Sorry! The number you dialed is out of service.

7、被叫忙：

(1)被叫用户登记了呼叫等待功能

中文：您好!请不要挂机，您拨打的`电话正在通话中。

英文：Sorry! Please hold on，the subscriber you dialed is busy now,.

(2)被叫用户未登记呼叫等待功能

中文：您好!您拨打的电话正在通话中，请稍后再拨。

英文：Sorry! The subscriber you dialed is busy now, please redial later.

8、中继忙/网络忙：

中文：对不起!您拨打的用户暂时无法接通，请稍后再拨。

英文：Sorry!The subscriber you dialed can not be connected for the moment, please redial later.

9、被叫用户设置了呼入限制：

中文：对不起!您拨打的用户已设置呼入限制.

英文：Sorry! The subscriber you dialed has set barring of incoming calls.

10、 国际长权限制：

中文：您好!您的电话尚未登记国际长途业务，请办理登记手续。详情请垂询“1860”。

英文：Sorry! You have not applied for IDD service, please make registrations. For more information, please dial “1860”.

11、GSM手机拨GSM手机加“0”：

中文： 请直接拨打对方手机号码，无需加“0”。

英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.

12、 固定网拨本地GSM手机加“0”：

中文：请直接拨打对方手机号码，无需加“0”。

英文：Sorry! Please dial mobile phone number directly, no need to dial “0”.

13、拨号未加长途区号：

中文：您好!请在号码前加拨长途区号。

英文：Sorry! Please dial area code before the number you dialed.

14、112紧急呼叫：

中文：您好!匪警请拨110，火警请拨119，急救中心请拨120，交通故障请拨122，市话障碍请在112前加拨长途区号。

英文：Hello! Please dial 110 for police, 119 for fire, 120 for ambulance，122 for traffic accident and dial area code before 112 for fixed-phone obstacle.

15、其它运营商方向线路故障：

中文：对不起!对方网络暂时无法接通，请稍后再拨。

英文：Sorry! The other operator’s network can not be connected for the moment, please redial later.

16、长权限制/非法主叫:

中文：对不起!您的电话尚未申请此项服务。详情请垂询“1860”。

英文：Sorry! You have not applied for this service, please dial “1860” for more information.

17、被叫久叫不应

中文：对不起，您拨打的电话暂时无人接听，请稍后再拨。

英文：Sorry! The phone you dialed is not be answered for the