外贸英语口语答案

1. I am writing to confirm/enquire/inform you...我发邮件是想找你确认/询问/想通知你 有关…2. I am writing to follow up on our earlier decision on the marketing campaign in Q2.我写邮件来是为了跟进我们之前对第二季度营销活动的决定。3. With reference to our telephone conversation today...关于我们今天在电话中的谈话…4. In my previous e-mail on October 5...在之前10月5日所写的邮件中提到…5. As I mentioned earlier about...在先前我所提到的关于…6. As indicated in my previous e-mail...如我在之前邮件中所提到的…7. As we discussed on the phone...如我们上次在电话中所说的…8. from our decision at the previous meeting...如我们在上次会议中所决定的…9. as you requested...根据贵方要求…10. In reply to your e-mail dated April 1，we decided...回复贵方4月1日的邮件，我方决定…11. This is in response to your e-mail today.这是对您今早发来的邮件的回复。12. As mentioned before, we deem this product has strong unique selling points in china.如先前所述，我们认为这个产品在中国有强有力且独一无二的卖点。13. As a follow-up to our phone conversation yesterday, I wanted to get back to you about the pending issues of our agreement.追踪我们昨天在电话中所谈，我想答复你我们合约的一些待解决的议题。14. I received your voice message regarding the subject. I'm wondering if you can elaborate i.e. provide more details.我收到了你关于这个主题的留言。我在想您你是否可以再详尽的说明一下，也就是再提供多一点相关细节。( i.e.= that is/ that is to say )

作为经常与老外打交道的外贸人，应该会应付各种场合的情景对话。当然，很多人会自认为口语好，能应付，但是，一些话语的细节是否使用得周到，就需细细揣摩了。

1. 如何招揽顾客

一般程序：招呼—问候—寻找相关话题—理出商谈头绪。所以，打招呼很重要，无论顾客有没有表现购买意愿，您都应该上前问候一句：“What can I do for you?”或“May I help you?”，也可说：“Can I be of any assistance?”，如果是熟客，可简单说声：“Good afternoon, madam. Something for you?”

2. 如何打开话题

如果顾客不置可否或表现出不耐烦的样子，决不可轻言放弃，可以先说： “Everybody is welcome here, madam. Whether she buys or not.(这里欢迎任何人光临，买不买都没关系)”，然后婉转地问：“Are you looking for something?”。

3. 如何拉近距离

首先表达自己身份，甚至可以交换名片，然后说些常用客套话，为后来的推销铺路。一句：“Would you mind my recommending?”十分有用。

4. 如何游说购买

初次见面就开门见山、滔滔不绝的做法已经落伍。当你要说服顾客时，最好用“Well, let me tell you why.”作为解释商品用途、优点的开场白。

5. 如何展示商品

可以说：“Please take a look at this.”或“That one, madam?(那个好吗?)”配合产品加以说明时，则用“As you can see, ~(正如您所见，~)”

6. 如何拖延时间

争取时间以便长期抗战要有技巧，再心急也要说“Please take your time”(慢慢看/参观)或“Go right ahead, please.”(随便参观)。根据情况也可通过闲聊进入主题，让顾客有一定时间考虑。

7. 如何选取工具

广告信函、海报、优待卷等都是销售的有效辅助工具，所谓“百闻不如一见”，一边看商品，一边听解释，才更易进入状况。所以“I'll send you our D.M.”(我会寄给您产品的广告信函)很有说服力。

8. 如何利用店铺开张

店铺开张和周年庆典都是很好的宣传机会，因为本店新开张，因此给予优惠，或进一步说明“If you would kindly recommend our establishment to your friends, the favor will be greatly appreciated”(如果您将本店介绍给您朋友，本店将十分感激)

9. 如何劝客户抓紧购买

店铺出清存货时是购买价廉物美的货物的好时机，您可以说“I understand there's not much left over”(存货不多)

10. 如何接受电话预定

除非是熟客，双方足够信任，否则，餐馆、旅店通常的电话应对方式是“What time can we expect you ?”(您几点来?)

11. 如何给客人菜单

餐厅里，引领顾客落座后通常递上菜单“Good evening, sir. Here's the dinner menu”捎待一会，再询问“May I take your order ?”(您要来点什么?)

12. 如何引客人入座

可以先询问“How many people, please ?”(请问几位?)以及“Do you have a reservation ?”(您订位了吗?)，接下来就应该“Where would you prefer to sit ?”(您喜欢坐哪?)而引客人入座了

13. 如何招呼顾客

应主动说“How do I address you?”，然后再进行下一步骤。

14. 如何让顾客稍候

成功的推销是要建立良好长久的服务。忙不过来时，殷勤地一句“Would you mind waiting for a while?”(不介意稍候片刻吧?)足以奠定成功的基础。

15. 如何让顾客说“买”

双方谈得热烈的时候，说上一句“It's going to be the pride of our company.”(这将是本公司的荣幸)可以收到意想不到的奇效。

16. 如何促使顾客下决心

顾客犹豫不决时，您必须锲而不舍地游说，常用“Think about the advantages you will get.”(想想您能得到的利益)有利于出时顾客下决心购买。

17. 如何取出样品

顾客只有直接接触产品才有可能激起购买欲，所以“I have some sample”必须手口并用才有效果。

18. 如何针对多人游说

女性购物常常成群结队，所以您要多角度揣摩消费者喜好。在叽叽喳喳的意见中，找出主要购买者，对她说“Please insist your taste and need.”(请坚持您的品位和考虑实际需要)

19. 如何应付挑剔的顾客

挑剔的顾客主管意识极强，所以要避免正面争论，实在不行，记得说句“I'm very sorry we couldn't help you, sir.”(很抱歉，我帮不上什么忙)。

20. 如何说明种类齐全

有时候，与其说得唾液横飞，不如用来阐明重点。客人想知道公司产品的种类时，肯定地说上一句“Various”就已足够。

21. 如何让顾客试穿

展示商品的下一步就是顾客试穿了，可以说“Please try on whichever you like.”(随便试)或“Would you like to try it on?”(要不要试穿一下?)

22. 如何说明用途

商品要买得好，推销员对商品必须有足够的了解，说明使用方法的简易及商品的来用性，往往有利于顾客下决心购买，所以一句“Well, the self-filling device is simple.”(这种自动充墨装置十分简单)对您的推销术有举一反三之效的。

23. 如何介绍新产品

优秀推销员除了要有说服力、自信心和洞悉顾客心理的能力外，还要能经常介绍公司的最新或最畅销的产品。可以说“This is our newest product.”或 “This is our most recently developed product.”(这是我公司最新产品)，甚至还可以强调 “They are of the newest patterns that can be obtained in town”(这个款式目前在市面上绝无仅有)。

24. 如何说明产品特色

面对令人眼花缭乱的产品，特色是顾客考虑的要素之一。所以，把“Its durability will be an agreeable surprise to you.”(它的耐久性将让您吃惊)常挂嘴边是必要。

25. 如何介绍设计师风格

顾客对衣饰的'品位越来越高，所以必须掌握顾客的特殊喜好，下面的句子就显得很重要：“Do you enjoy the Italian style?”(喜欢意大利款式吗?); “Let me introduce the designer's.”(让我为您介绍设计师所设计的)

26. 如何帮客人搭配

推销致胜的关键是要懂得搭配之道。如今的顾客已不是因为需要，或是因为缺乏而购买衣物，而是为了搭配原有物品，比如西装配领带，上衣配裤子等等。因此，“The gray one suits you well”(灰色比较适合您)之类的句子，就成了流行的推销用语。

27. 如何推荐特卖品

一般而言，每家商号都自己的特色或特制品，这句“It's our specialty”(这是本店的特制品)要用得很娴熟。总之，无论是推销的商店，还是推销本身都要风格独具，才能立于不败之地。

28. 如何提出保证

保证有很多种，如保证期(warranty)、耐用性(durability)、新奇度(novelty)、价格低(reasonable price)等等。可以使用“It has a five- year guarantee against mechanical defects”(机件保用五年)之类的语句。

29. 如何附送赠品

附送赠品是经久不衰的推销手法，因此，像“That includes an extra pair of shoelaces and a bottle of polish”(附送鞋带一对及鞋油一瓶)这类的说法是能讨顾客欢心的。

30. 如何讨论款式

与顾客讨论款式，既能对顾客表示尊重，又能抓住顾客的实际需求。像 “How do you like this one?”(您觉得这件如何?)或“Will you not try that one?”(试试那件怎么样?)这类话语往往是讨论的前奏，如果能加上“This style is quite elegant, I think you'll like it.”这句话，则交易更易成功。

附：外贸人常用交际口语!

1.After you.你先请。

这是一句很常用的客套话，在进/出门,上车得场合你都可以表现一下。

2.I just couldn't help it.我就是忍不住。

这样一个漂亮的句子可用于多少个场合?下面是随意举的一个例子：I was deeply moved by the film and I cried and cried.I just couldn't help it.

3.Don't take it to heart.别往心里去，别为此而忧虑伤神。 生活实例：This test isn't that important.Don't take it to heart.

4.We'd better be off.我们该走了。 It's getting late.We'd better be off.

5.Let's face it.面对现实吧。常表明说话人不愿意逃避困难的现状。 I know it's a difficult situation.Let's face it, OK?

6.Let's get started.咱们开始干吧。

劝导别人时说：Don't just talk.Let's get started.

7.I'm really dead.我真要累死了。

坦诚自己的感受时说：After all that work, I’m really dead.

8.I've done my best.我已尽力了。

9.Is that so? 真是那样吗?

常用在一个人听了一件事后表示惊讶、怀疑。

10.Don't play games with me! 别跟我耍花招!

11.I don't know for sure.我不确切知道。

Stranger：Could you tell me how to get to the town hall?

Tom：I don't know for sure.Maybe you could ask the policeman over there.

12.I'm not going to kid you.我不是跟你开玩笑的。 Karin：You quit the job? You are kidding. Jack：I'm not going to kid you.I'm serious.

13.That's something.太好了，太棒了。

A：I'm granted a full scholarship for this semester. B：Congratulations.That's something.

14.Brilliant idea!这主意真棒!这主意真高明!

15.Do you really mean it? 此话当真?

Michael：Whenever you are short of money, just come to me. David：Do you really mean it?

16.You are a great help.你帮了大忙

17.I couldn't be more sure.我再也肯定不过。

18.I am behind you.我支持你。

A：Whatever decision you're going to make, I am behind you.

19.I'm broke.我身无分文。

20.Mind you!请注意!听着!(也可仅用Mind。)

Mind you! He's a very nice fellow though bad-tempered.

21.You can count on it.你尽管相信好了，尽管放心。 A：Do you think he will come to my birthday party? B：You can count on it.

22.I never liked it anyway.我一直不太喜欢这东西。

当朋友或同事不小心摔坏你的东西时就可以用上这句话给他一个台阶，打破尴尬局面： Oh, don't worry.I'm thinking of buying a new one.I never liked it anyway.

23.That depends.看情况再说。

I may go to the airport to meet her.But that depends.

24.Congratulations.恭喜你，祝贺你。

25.Thanks anyway.无论如何我还是得谢谢你。

当别人尽力要帮助你却没帮成时，你就可以用这个短语表示谢意。 26.It's a deal.一言为定

Harry：Haven't seen you for ages.Let's have a get-together next week.

Jenny：It's a deal

学习口语的一些技巧：第一，用英文简单界定事物。第二，训练用不同的方式解释同一事物。第三，学会美国人描述东西的方式。第四，学会使用重要的美国习语。第五，学会两种语言的传译能力。第六，要有猜测能力 """"呵呵，你不妨去测测★★点击参考【资料链接】 参加免费口语体验★★

在接待客户时我们常常需要用到各种礼貌用语，外贸专业的更需要懂得各种英语接待口语。下面我给大家分享一些接待客户的实用口语，欢迎大家阅读!

1.Excuse me. Are you Susan Davis from Western Electronics?

对不起，你是来自西方电子公司的苏姗。戴卫斯吗?

2.Yes, I am. And you must be Mr. Takeshita.是的，我就是，你一定是竹下先生吧。

3.Pardon me. Are you Ralph Meyers from National Fixtures?

对不起，请问你是从国家装置公司来的雷夫。梅耶史先生吗?

4.I"m Dennis. I am here to meet you today.我是丹尼斯，今天我到这里来接你。

5.I"m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。

6.I"m Edwin. I"ll show you to your hotel.我是爱德温，我带你去旅馆。

7.How was your flight? Was it comfortable?

你坐的班机怎么样?还舒服吗?

8.It was quite good. But it was awfully long.班机很好，就是时间太长了。

9.Did you have a good flight?

你旅途愉快吗?

10.Not really, I"m afraid. We were delayed taking off,and we encountered a lot of bad weather.不太好，我们起飞延误了，还遭遇了恶劣的气候。

11.How was your flight?

你的航班怎样?

12.Did you get any sleep on the plane?

你在飞机上睡觉了吗?

13.Mr. Wagner, do you have a hotel reservation?

华格纳先生，你预订过旅馆吗?

14.No, I don"t. Will it be a problem?

不，我没有，会有困难吗?

15.I don"t think so. I know several convenient hotels. Let me make some calls.我认为没有，我知道有几家便利旅馆，让我打几个电话。

16.I"ve made a reservation at the hotel you used last time.我已预订了你上次住过的旅馆。

17.We"ve booked a Western-style room for you.我们已为你订了一间西式的房间。

18.Let"s go to the station to get a train into town.我们到火车站去乘车进城。

19.Does it take long to get into Taibei from here?

从此地去台北要很久吗?

20.It"s about an hour.大概要一个小时。

21.We"ll get a taxi from the station.我们到火车站乘出租车。

22.There"s a shuttle bus we can use.我们可搭乘机场班车。

23.I"ve brought my car, so I can drive you to your hotel.我开车来的，所以我开车送你到旅馆。

24.You must be hungry. Shall we get something to eat?

你一定饿了，我们吃点东西好吗?

25.That sounds good. Let"s get something at the hotel restaurant. I feel a little tired.那太棒了，我们就到旅馆餐厅吃点东西，我有点累了。

26.Would you like to have some dinner?

你想吃饭吗?

27.What would you like to eat?

你想吃什么呢?

28.Can I take you out to dinner? It"ll be my treat.我带你出去吃饭好吗?这次我请客。

29.If you"re hungry, we can eat dinner now.如果你饿了，我们现在就去吃饭。

30.Have you had breakfast yet?

你吃过早餐了吗?

31.Yes. It was delicious.是的，味道很好。

32Good. Let"s go to the office.好的，我们去办公室吧。

33.How is your room?

你的房间怎样?

34.Did you sleep well last night?

你昨晚睡得好吗?

35.Why don"t we go to the office now?

为何我们现在不去办公室呢?

36.We"ll start with an orientation video. It runs about 15 minutes.我们将从一个电视简报开始，大概放15分钟。

37.The tour will take about an hour and a half. We ought to be back here by 3:00.参观大概要一个半小时，3点钟以前回到这里。

38.Our new product line has been very successful. We"ve expanded the factory twice this year already.我们新的生产线非常成功，我们今年已把工厂扩展了两倍。

39.I"d like to introduce you to our company. Is there anything in particular you"d like to know?

我将向你介绍我们的公司，你有什么特别想知道的吗?

40.We have some reports to show you for background information.我们还有一些 报告 向你介绍背景资料。

41.Is your factory any different from other plastics factories?

你们工厂和其他塑胶工厂有何差别呢?

42.Yes， our production speed is almost twice the industry-wide average.是的，我们的生产速度是其他工厂两倍。

43.I"d like to explain what makes this factory special.我要向你说明本工厂的特性。

44.This is the most fully-automated factory we have.这是我们的全自动化工厂。

45.It"s the most up-to-date in the industry.这是同业中最新型的。

46.We"ve increased our efficiency by 20% through automation.通过自动化我们的效率增加了20%.

47.Could you tell me the cost of production per unit?

请你告诉我每件成品的生产成本好吗?

48.I"m afraid I don"t know. Let me ask the supervisor in this section.恐怕我不知道，让我来询问一下该组的负责人。

49.I"m not really sure about that. Mr. Jiang should know the answer to that.关于那事我不敢确定，蒋先生应该知道答案。

50.Let me direct that question to the manager.让我直接问经理好了。