MissAlice1203
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西由位门11小时前发布-
下面是我整理的英语接电话常用语，欢迎大家阅读!
英语接电话常用语一：
1、ABC Corporation. May I help you?
这里是ABC公司，我能帮你什么吗?
这句话算是制式的讲法。一般接起电话的人通常会先报公司的名字 "ABC corporation", 然后再说， "May I helpyou?" 或是如果要更客气一点的话则可以说 "How can I help you?" (我该怎么帮你?)，因为这样的问法表示我'该'怎么帮你， 而非我'需不需要'帮你? 但基本上 "May I help you?" 跟 "How can Ihelp you?" 都很常见就是了。
不过如果是机器接的电话， 则听到的多半是这样， "Thanks for calling ABC corporation, ifyou know your party's last name or extension, press 1. If you want toreceive information or publication, press 2. If you want to talk to theoperator, press the pound sign or remain on the line." (感谢你打电话到 ABC 来，如果你知道你要找的人的姓或是分机号码， 请按1, 如果是想要本公司的简介或出版品， 请按2, 如果是要找总机， 请按#, 或是请别挂断。
2、 I'll put her on the phone. Just a second。
我会请她听电话， 请等一下。
Put someone on the phone 这个 短语 就是说请某人听电话。例如你打电话找你女朋友， 结果女朋友的同事接了电话，就开始跟你东扯西扯， 问你们昨天是不是吵架了啊? 什么时候要结婚啦，这时如果你实在不想跟她讲了， 就可以说， "Could youplease just put her on the phone?" (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话，结果要找的是别人，你就可以说， "Ok. I'll put her on the phone. Just a second." (好，我会请她听电话， 请稍等一下。)
上面讲的 put someone on the phone, 指的多半是只有一部电话时， 但如果像公司里有许多分机，则用"转接"transfer 或是 redirect会比较恰当， 例如同样的情况你可以说， "I'm transferring yourcall." 或是 "I'm redirecting your call." (我帮你转接她的分机。) 如果是接线生转接的话，他们有时就只简单地说， "One moment, please." 或是， "OK. I'll put you through."
3、 And you are?
请问您是?
如果人家打电话来是要找你的上司， "May I talk to your manager?" (我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说，说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁。最客气的问法是， "Whom I am speaking with?" 或是 "Whom am I talking to?"(我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理，他们就会用比较口语的说法， "And you are?" (你是?)如果人家这样问我， 我就可以答， "This is ..."
像是 "And you are?" 这么口语的英文书上大概学不到， 但这却是外国人天天在用的 句子 ，只怕你学了之后还不敢用。其实真的不用怕，越简单的句子大家越听得懂。而且事实上 "And you are?" 这句话还有许多适用的场合，例如在公司的接待处 (reception)。 来访的客人如果说， "I'm looking for Mr. Wolf." (我要找伍夫先生)接待小姐就可以反问他， "And you are?" (你是?) 所以像这种简单又好用的句子大家一定要记起来喔!
4、 Would you mind holding for one minute?
你介不介意稍微等一分钟啊?
在美国如果有机会打电话给客户服务 (Customer Service)部门， 如果没意外的话都会听到以下的电话录音， "All ofour representatives are currently busy serving their customers. Yourcall will be answered in approximate 5 minutes" (我们所有的客服人员都在忙着服务他们的顾客，请等五分钟后， 就会有人接听你的电话)， 然后十分钟过去了， "Please continue to hold, your call isvery important to us." (请继续等候， 你的来电对我们非常重要)。 可以想象，大家对这种无止境的等待是深恶痛绝的。所以要记得， 如果人家打电话来， 千万不要因为听不懂就说， "Hold on", 然后就跑去求救兵， 这对打电话来的人是十分不礼貌的。
如果万不得已一定要请他稍候， 我们要客气一点地说， "Would you mind holding for one minute?"所以记得要给对方一个明确的时间， 例如 one second 或是 five minutes 不要让对方无止境地等下去。但是如果一分钟到了你还没忙完，则最好再说一次， "Sorry, I am still on the phone. Could youhold for another minute?" (对不起， 我还在讲电话， 能不能再请你稍候一分钟。)
5、 He's out for lunch. Would you like to try again in an hour?
他出去吃午餐了，你要不要一小时后再打来?
受到中文的影响，许多人要讲某人'出去'吃午餐了常会说成， "He went out for lunch." 其实这个 went是多余的， 通常只讲 be out for something 就行了。 如果要再简化一点， 单说， "He is on lunch." 或是"He is on (lunch) break." (他正在休息时间。)
如果别人要找的人不在，通常我们有两种选择，第一种是请别人晚点再打来， 除了像例句用 try again/ call again之外， 我们也可以用 call back/ try back 这样的讲法. 例如你可以建议别人， "Why don't you callback in 30 minutes?" (你何不 30 分钟后再打来呢?) 第二种选择就是请对方留言， 客气一点的讲法是，"May Itake a message?" 或是 "Would you like to leave a message?" (你想留言吗?)
6、 She is not here but you can call her machine。
她不在这里， 但是你可以打她的电话答录机。
国外的很多电话都有录音功能，叫 answering machine 或是也有少数人叫 answer machine，但是在一般的对话中常常简称 machine， 例如 "You can call her machine." 就是说，你可以打她的电话答录机留言. 或是你打电话给某人， 但你想他很可能不在，这时你就可以说， "I'm expecting amachine." (我想会是电话答录机接的电话。) 如果是 "I want to check my machine."则是说我要检查电话答录机里的留言。
记得喔! 通常人家讲 someone's machine 时百分之九十九都是指电话答录机而言， 你可别傻傻地问人，"Answering machine?" 像六人行 (Friends) 里有一集 Chandler 说， "I got hermachine." 结果 Joey 还呆呆地问他， "Her answering machine?" Chandler 就讽刺 Joey的无知说， "No. Interestingly enough, her leaf blower (machine) picked upthe phone." (很有趣喔， 不是电话答录机喔! 而是她的吹落叶机接的电话。) 注： 美国的落叶都不是用扫的， 而是用吹的，很神奇吧? 而 leaf blower 就是那种背在身上拿来吹落叶的机器啦!
7、 I'm interested in your CRM software. Can you give me a quote?
我对你们的客户关系管理软体有兴趣， 能跟我报个价吗?
之前讲的都是别人打电话进来要怎么回答， 现在要讲的是如果你打电话给别的公司要怎么讲。 通常你会打电话给别的公司不外乎以下几种状况：询价，下订单， 追踪订单， 应征工作， 推销产品等等。 首先讲讲询价。 如果只是要请对方大略地估个价钱， 你可以说， "Can yougive me a quote?" 或 "Can you give me an estimate?" 但是提醒大家， 这个 quote 发/kwot/ 的音， 记得要特别强调那个 /wo/ 的音， 不然老美会以为你在说 coat /kot/ 或是 court /kort/这个字， 那可就错大了，所以最好的办法就是用 estimate, 这个字是绝对不会发错的。
另外， estimate 和 quote 也可以指'报价单'而言，例如你可以要求别人， "Can you send me a sample with an estimate ASAP?" (能不能请你尽快送一份样品和报价单给我?)
8、 I'd like to place an order for a DL-1100 color printer。
我想要下一份DL-1100 彩色印表机的订单。
以前每次为了买东西而打电话给人家， 我都直接说， "I want to buy this, I want to buy that."当然啦! 要买东西的人最大， 不管你说什么别人都一定会想办法把东西卖给你的。 只是你如果直接说 buy 听来比较像是日常生活在说的对话。如果像是公司要采购商品时，最好正式一点用 order, 或是更完整一些说 place an order for, 例如 "I want toorder a color printer." 或是， "I want to place an order for a colorprinter." 都是不错的用法。
9、 I'm calling to check my order status。
我打电话来查看我订单的状况。
如果不会这样说，那你可能会用， "I ordered something yesterday. Can you check ifyou've shipped it or not?" 这句话听起来是不是有点啰嗦呢? 其实只要简简单单地说 "I want to checkmy order status." 或是 "I want to track my order status." 就能完整地表达这句话的意思了。
同样的，如果在机场你也可以用这句话来查一下航班的信息，比如那班飞机有没有晚点， 大概几点会到，只要用一句"I wanna check passenger status." 就可以了。
10、 I was referred to you by Mr. Gordon。
是Gordon 先生介绍我来的。
打电话到别人公司如果是有求于人的话，例如要去应征啦或是推销东西啦， 最好能先攀点关系啦! 例如最常用的招数， 我是某某人介绍来的，就是 "I was referred to you by someone." (注意， 介绍在这里用 refer 而不是用introduce。) 还有呢? 如果你今天拿到了该公司的折扣券， 最好也是开宗明义地说， "I got your number from acoupon, which says your product is 50% off today." (我是根据你们折扣券上的号码打过来的，它上面写着今天产品五折优待。) 这样子让他想赖都赖不掉。总之呢? 先表明自己是怎么搭上这条线的， 这样子别人才不会有突兀的感觉啦。
英语接电话常用句子精选：
1.I would like to talk to Mr.Liu.
我想请刘先生来听电话。
2.May I speak to your boss?
我想和你们的老板讲话好吗?
3.May I speak to Mr.Johnson,please?
我想请约翰逊先生听电话好吗?
4.Is there anyone who can speak English?
请问有没有会讲英语的?
5.Give me someone who can speak English.
找一位能讲英语的人来。
6.I would like to talk with someone in charge.
我想请你们负责人讲话。
7.I would like to talk to your chief.
我想请你们主管讲话。
8.Let me talk to Mr.Wang.
我要请王先生讲话。
9.Can I speak to Mr.Li?
我能请李先生讲话吗?
10.When is he expected to be back?
他什么时候回来?
12.Can you tell me what time Mr.Chen will be back?
你能否告诉我陈先生何时会回来?
13.Who is this,please?
请问你是哪一位?
14.Who is calling,please?
请问你是谁?
15.May I have your name?
请问你姓名?
16.Whom are you calling?
你要找谁?
17.Will you please spell his name for me?
请你把他的名字拼给我好吗?
18.Please say it again.
请再说一遍。
19.Will you please repeat it ?
请你重说一遍好吗?
20.Would you speak a little louder?
请你说大声一点好吗?
21.Will you speak up,please?
请你大声一点好吗?
22.Will you speak more slowly?
请你说慢一点好吗?
23.Mr.Wang is not in now.
王先生现在不在此地。
24.He is not in now.
他现在不在这里。
25.He has not come in yet.
他还没有来。
26.He will be here in 30 minutes.
他在30分钟内会到这里来。
27.He has gone home.
他已经回家去了。
28.He has left already.
他已经离开了。
29.He is attending a conference now.
他现在正在开会。
30.He is in conference.
他正在开会。
31.May I take your message?
你需要留言吗?
32.May I have him call you back?
要我请他回你的电话吗?
33.I am sorry Mr.Chen is unavailable,would you like to speak to anyone else?
抱歉陈先生不在，你要不要跟其他人讲话?
34.I will transfer this call to Mr.Chen.
我把这个电话转给陈先生。
35.Would you hold the line,please,I will find out his number for you.
请你不要挂断，我替你找他的号码。
36.I am sorry to keep you waiting.
真抱歉，让你久等了。
37.His extension number is 285.
他的分机号码是285。
38.He is speaking on another phone.
他正在接听别的电话。
39.Would you please take a message?
请你代我留话好吗?
40.Would you like to leave any message?
你要留什么话吗?
41.I would like to place a station_to_station call.
我要打一个叫号电话。
42.I would like to place a person_to_person call.
我要打一个叫人电话。
43.I don't know how to do that.
我不知道怎么打。
44.Will you accept the charge.
你愿意付电话费用吗?
45.Where is the telephone office?
电话局在什么地方?
46.Is there a public phone near here?
这附近有公用电话吗?
47.Do you have a coin for the phone?
你有打电话的硬币吗?
48.How do I call this number?
这个号码怎样打?
49.Do you have a phone book(directory)?
你有电话簿吗?
50.I would like to make a long distance call to Taibei.
我想打个长途电话到台北去。
51.I want to make an overseas call to the United States?
我想打个电话到美国去。
52.How much is a call to the United States?
打一个电话到美国去需要多少钱?
53.Will you please call me back?
请你回我一个电话好吗?
54.May I use your telephone?
我可以用你的电话吗?
55.Someone is using the phone.
有人在用电话。
56.Do you have an extension?
你有分机吗?
57.We don't have an extension.
我们没有分机。
58.There is a phone booth in the corner.
在转角处有个电话亭。
59.It is a pay phone.
那是一个付费电话。
60.Whom do you want to call?
你要打电话给谁?
61.I want to make a local call.
我要打个市内电话。
62.What is the number?
号码是多少?
63.I don't know the phone number.
我不知道电话号码。
64.Call information for the number.
打查号台查询电话号码。
65.The phone seems to be out of order.
电话好像出故障了。
66.I tried several times to call,but there is no answer.
我打了几次，但是没有人回答。
67.I'm going to dial the number.
我要拨这个号码。
68.The telephone is ringing.
电话铃响了。
69.No one is answering the phone.
没有人接电话。
70.My friend phoned me at 10 a.m.yesterday.
我的朋友昨天上午10点打电话给我。
71.The phone is busy.
电话占线。
72.Sorry to have kept you waiting.
抱歉使你久等了。
73.Who do you want to speak to?
你要跟谁讲话?
74.What number are you calling?
你打什么号码?
75.Operator,you gave me a wrong number.
总机，你给我接错号码了。
76.Where are you calling from?
你从哪里打来的?
77.I'm calling from a public phone.
我打的是公用电话。
78.Contact me by telephone.
电话跟我联络。
79.I will be in between six and eight.
我6点至8点都在。
80.I will be here all night.
我整晚都在这里。
81.All right,I will be waiting for you.
好的，我会等候你的。
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口语交际是一种互动交际活动。口语交际过程中的主体凸现性必然使说话者在交流过程中涉及到情感体验。我精心收集了关于接电话的日常英语口语，供大家欣赏学习!
(A：Jane B：Mary C：Sue)
A：Hello!
B：Hello! Good morning.Who is that speaking?
A：It's Jane.I'm so sorry that I made such an early phone call.
B：It's nothing.Who do you wish to talk to?
A：Is Sue James in?
B：Sue!Jane wants you on the phone.
A：Hello!Is Sue there?
C：Yes，speaking.
A：Oh，sorry，I'm afraid I won't attend the meeting this morning.Last night I had a sore throat and I started getting bot.
C：Do you have a temperature?Have you taken it?
A：No，haven't yet.
C：Don't worry about the meeting.You'd better go to see a doctor.I wish you will soon be well.
A：Thank you，Sue.Bye.
B：Bye.
A：Good morning.
B：Good morning.This is Li Gang here I'm calling from New York in America.
A：How can I help you?
B：I'm trying to get hold of Mr.Chen.Is he available?
A：I'll just find out for you，sir… Hello，are you still there? Unfortunately，Mr.Chen is not available at the moment.Would
you like me to put you through to Mr.Li?
B：Yes，please.That's very kind of you.
A：You're welcome.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 1: Yes, I'm Dave Michaels. I'd like to talk to Amy Winters, please.
Sally: Just a moment, please. I'll transfer you.
Caller 1: Thank you.
Sally: Good morning, ABC Computers, Sally speaking. Can I help you?
Caller 2: My name is Lance Stevens. May I speak to your Customer Service manager?
Sally: I'm sorry, he's in a meeting. May I take a message?
Caller 2: When will he be available?
Sally: I don't know, sir. Would you like to leave a message?
Caller: No, that's OK. I'll call back.
Sally: Good morning. Ms Carling's office. What can I do for you?
Caller 3: This is Marlene Casper. I need to meet with Ms Carling. She knows who I am.
Sally: Hold on , please. I'll check her schedule... You can meet with Ms Carling at 10:00 tomorrow.
Caller 3: That'll be fine. Thank you very much.
Sally: 早上好。ABC公司，我是Sally，请问您有什么事吗?
Caller 1: 是的，我是Dave Michaels，请Amy Winters听电话。
Sally: 请稍等。我给你转过去。
Caller 1: 谢谢。 Sally: 早上好。ABC公司，我是Sally，请问您找那位?
Caller 2: 我是Lance Stevens，请你们的客户服务部经理接电话，好吗?
Sally: 对不起，他在开会。要留个口信吗?
Caller 2: 他什么时间方便?
Sally: 我不知道，先生。您需要留个口信吗?
Caller 2: 不用了。我会再打过来的。
Sally: 早上好，Carling女士的办公室，我能为您做什么吗?
Caller 3: 我是Marlene Casper，我要约见Carling女士，她知道我是谁。
Sally: 请稍等，我查一下她的日程……您明天10:00可以会见Carling女士。
Caller 3:很好。非常感谢。
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