英语客服面试问题

职位空缺的原因。公司如何保证人才不流失。通过试用期的时间和标准。问清楚工作的内容。

应聘大型企业的英语客服务,就是要英语好, 出口就能把面试你的人镇住, 所谓是吃开口饭的, 其次才是礼貌,礼仪,和服务态度方面的考核.

主要是心态 你要相信你自己 做什么事有信心 就会成功 祝你成功

你可以上网搜索一个'时间管理'的课程,自己读读,应该会让你脱颖而出.

啊，。我的弱项就是英语

一般英语面试通常考察你处理问题的能力，很注意细节，您可以参考以下面试题目，希望对您有帮助。Please provide concise examples that will help us better understand your capabilities. 1、Describe an instance where you set your sights on a high/demanding goal and saw it though completion. Demnding Goal: To design a musical and dramatic show to celebrate the centennial Anniversary of Tianjin University. The person who reach this goal: Chairman of Tianjin University Student Union What I learned from this observation: It is not necessary for a true leader to be an expert in such or such field of his career. But he must possess the charismatic and the capacity to drive different people, who have diverging opinions, or even conflicting interests, to proceed togother to the same organizational goal. 2、Summarize a situation where you took the initiative to get others on an important task or issue, and played a leading role to achieve the results you wanted. The activity I initiated: To organize a group to sing English anthems on Charistmas Eve, visit all domitories in university and send christmas gifts on behalf of our English Association The desired result: To broaden the students’ horizons about Western culture.My leading role: Combine the representatitives’ suggestions with my idea and draw the decision on:*What songs to play? *Who could attend the choir? *Which spots we performed on? The result: Many students said that they felt the warmness we sent to them and they hoped we would hold such activities next Charistmas. 3、Describe a situation where you had seek out relevant information, define key issues, and decide on which steps to take to get the desired results. Background: I organized the first activity after the establishment of the Management School English Association. The desired result: To help the freshmen and the sophomores with their English while publicizing our group.Key issue: *What aspect of the students’ English abilities needed refining? Relevant Information: *What kind of entertainment was popular among students and also offered chances for them to learn English most effectively? *Which foreign teacher was suitable for this position? *When was our member free? *Whch place was convenient for most attendances? *Other related factors, such as the availibility of facilities and the layout of the spots. 4、Describe an instance where you made effective use of facts to secure the agreement of others. Background: I advanced a plan to found an English Garden in collaboration with fraternal association in neighboring university.The disagreement: *The authority of our school may dissent. *The cost was expensive, and we had no enough human resoure to carry on this project.*There were too many English corners. Another one was unneccessaty. The facts I made use: *Our dean approved this proposal.*Our partner was willing to provide financial assistantship. And our members volunteered to design the details of the plan and implement it. *The poll showed that the current English corners did not meet the students’ requirement and lacked uniqueness. The result: Others were convinced and we founded the English Garden successfully. 5、Give an example of how you worked effectively with people to accomplish an important result. Background: In the military training, we hold a Military Songs Competition. Working procedure: Design: I cooperated with my collegues to figure out the climax of the performance, the musical accompaniment of the songs and the whole arrnagement of the narrative poem.Rehearsal: I worked together with those who were in charge of the lights, sounds and scenes to create the perfect artistic effect.On stage: I reminded my fellows with gestures and eye expressions. Also, we coped with an emergency coherently. The result: Our military team won the second prize in this competition. 6、Describe a creative/innovative idea that you produced which led to a significant contribution to the success of an activity or project. Activity: To hold the Perspective Entrepreneur Contest.The innovative idea I produced: To simulat a board meeting of a company, in which our candidates debated the feasibility of selling modern fitness equipment according to the market information they collected. The result: The contest was hold based on my proposal. 7、Provide an example of how you assessed a situation and achieved good results by focusing on the most important priorities.Background: On one morning when our promotion month first began, I found that the inventories in some department stores were not adequate.My assessment of the situation: The four promoting stores were not very far from each other, and the time they opened was not the same. It was possible to fetch some stock from another store and made up for it later. The priorities: To satisfy the stocking demand of the store which had the largest number of customers. 8、Provide an example of how you acquired technical skills and converted them to practical application. Background: In the inverstigation of customers’ opinions about the taste of a new kind of beer, I found that the questionnaire form was out of date and limited the freedom of the responsers’ choices.Technical skills: The scientific arrangement of questionnaire form The result: With the help the converted form, our company obtained more objective and effective information..