酒店服务英语教案

Second, 6.2 stars 6.2.1 reasonable and the basic layout of the hotel for guests at the hotel's normal activities. 6.2.2 Public Information GB/T10001.1 with graphic symbols and GB/T10001.2. 6.2.3 have to adapt to the climate of the location of heating, refrigeration equipment, well-ventilated area. 6.2.4 good conservation facilities and equipment to clean, health and effective. 6.2.5 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6.2.6 be able to provide services in English. 6.2.7 antechamber a. have hotels and the size of the stars of the suit and the lobby of the help desk; b. located in the lobby of the General Desk in a prominent position, decoration, light, and there are signs in both Chinese and English; lobby of the 24-hour reception staff to use Putonghua to receive, information, and check voice mail service; c. provide fax service; d. The total hotel service desk to provide publicity materials, room rates, location of the tourist areas (points), tourist traffic maps, newspapers and the main means of transport schedule; e. There are baggage carts and luggage out provides room service; f. provide small pieces of luggage storage services; g. have managers on duty 24 hours a day on-the-job; h. resting place for guests. 6.2.8 Rooms a. At least 20 (sets of) availability of rooms; b. built-in lock to lock, anti-theft device, a prominent position put up emergency evacuation plans and instructions; c. well-fitting, padded beds, tables and chairs, bedside cabinets, and other supporting furniture, good lighting; d. at least 75% of the rooms have a bathroom, equipped with a pumping Gong Tong, basin, shower or bath (with shower curtain). There is no room floor of the bathroom with separate male and female, between public-bathroom for guests, as well as the use of the separate men and women, between public-bathroom, with shower curtain. To take effective measures to non-slip, a 24-hour water supply, water supply 18 hours. e. adequate lighting, shading curtain; f. a user-friendly phone, you can call or use of prepaid calling cards Telecom international and domestic long-distance calls, and with use; g. a color TV, the picture clear sound quality; h. with noise and noise abatement measures; i. available in the hotel guide services, price lists, notes guests; j. have at least two specifications of the power outlet; k. room, finishing a full bathroom every day, every day the meeting or the replacement of bed sheets, pillowcases and linen; l. to provide laundry services; m. 24-hour hot and cold drinking water. 6.2.9 Restaurant a. there is sufficient lighting dining area, tables and chairs, dishes, lamp set; b. be able to provide service breakfast; c.'s request, to provide room service; d. regional food production and equipment to maintain a clean, tidy, health; Regional public 6.2.10 a. the provision of line or enter the car park; b. 4-(4-containing layer) over the building when guests use the elevators; c. there is a public phone, and the city is equipped with a telephone directory; d. There are separate men and women between the public health; e. sale of stamps, issued on behalf of the letters, travel daily on sale; f. have emergency lighting. g. corridor walls clean, decoration, a 24-hour light enough, with no obstruction. Logo and other emergency exits clear, reasonable location. 6.3 three-star 6.3.1 reasonable layout of the hotel for guests at the hotel activities. 6.3.2 instructions with clear signs, public information and graphic symbols GB/T10001.1 with GB/T10001.2. 6.3.3 air-conditioned facilities, well-ventilated area, the temperature and humidity appropriate. 6.3.4 with the stars have adapted to the computer management system. 6.3.5 good conservation facilities and equipment, the use of safe, clean and tidy to reach, health and effective. 6.3.6 the sound management system, and the size of the hotel and stars in line. 6.3.7 instructions to use a variety of services and standardize the use of the word, at least in English at the same time, said. 6.3.8 of the customer service area can use Putonghua and English. 6.3.9 antechamber a. have a reception with the ability to adapt to the ante-chamber. With beautiful and unique decoration. With the size of the hotel, adapted to the stars of the total desk; b. The total service sections are in both English and Chinese signs, reception staff to provide 24-hour reception, information, and check voice mail service; c. provide a one-time settlement of the total billing services (goods); d. providing credit card billing services; e. to provide hotel services promotional materials, room rates, location of the tourist traffic map, the location of tourist attractions, the main means of transport schedule, with in-house guests suited to the press; f. 24-hour room reservations g. At the same time, there are hotel guests and open the safe for valuables. Safe location security, hidden, to protect the privacy of the guests; h. should then set up guard, a 16-hour guest protocol; i. set up a full-time baggage, there are special baggage car, 18 hours to provide baggage services for guests. There are small pieces of luggage repository; j. There are managers on duty 24 hours a day on-the-job; k. hall for managers, 18 hours on-the-job services; l. non-operating in the area for guests to rest places; m. Valet reservations and arrangements for the provision of taxi services; n. The main lobby and public areas have disabled access ramp, equipped with a wheelchair, can provide the necessary services for the disabled. Rooms 6.3.10 a. At least 30 (sets of) availability of rooms; b. There are doors and endoscopic anti-theft devices, posted a prominent position in the emergency evacuation plans and instructions; c. good decoration, beautiful, padded bed, desk or dressing table, wardrobe and hangers, easy chair or sofa, bedside cabinet, bedside lamp and matching luggage rack, and other furniture. Man indoor carpets, wooden floors or other more high-grade materials. Regional interior lighting and illumination good objects; d. There are bathroom, equipped with a pumping Gong Tong, dresser (with basin, Shuzhuang Jing and necessary toiletries), bath or shower. Bathtub with shower curtain, shower。

酒店前厅服务英语口语情景对话如下：R: Good morning,madam, how may I help you?G: Hi, I booked a room under the name of Lily Bass, can you please check me in?R: Sure, please hold on for a second.I am sorry, madam, there is no Lily Bass. Do you have our hotel's confirmation letter?G: No, they didn't give me the letter, but only a number.R: The confirmation number also works, what is the number, please?G: 232987.R: Okay. A single room for Lisa Bass, Ms Lisa Bass?G: Oh, shoot, they didn't hear me right, it is not Lisa, it is Lily.R: Sorry for our mistake, I have changed the record for you. G: Never mind. Here're my passport and credit card.R: Thank you, just a moment.Sorry for keep you waiting, your room is on the 12th floor, and here is your key.G: Thanks!R: You're welcome. Good night!想要了解更多关于英语口语的详细情况，推荐咨询美联英语。美联英语教学国际化内容（国际化师资+国际化教材+运用互联网的专业课堂）专业教师=国际认证+定期专业评估+专业培训体系+“第二语言教学之父”倾囊指导专业服务，拥有便捷约课查询系统，SA跟进指导，学习报告分析，时尚国际化的学习环境，助力学生更好的学习。【免费领取英语试听课】