简单商务英语口语

商务英语常用口语一、Lost Luggage遗失行李

Passenger : Is this all the luggage from this flight?

这就是这次航班的所有行李了吗?

Airline agent: Yes.

是的。

Passenger : I can’t find my luggage.

我的行李不见了。

Airline agent: It looks like your luggage is lost.

看来你的行李丢了。

Passenger : I need my suitcase. I have a business meeting today and my

suit is in it.

我需要找回我的行李箱，我今天有个商务会谈，我的西装在里面。

Airline agent: I’m very sorry. If we locate it, we will sent it to you

right away.

非常抱歉。如果我们找到你的行李箱的话会马上寄给你的。

口语总结：

这一个对话纯粹就为了对话而对话没有实质性内容跟意义，大家就了解一下东西丢了该怎么跟工作人员说就行了。就这里面有个词很好，可以注意一下locate：找出、找到，很传神的一个词，比find高级好多。

商务英语常用口语二、Talking to Hotel Staff“责备”酒店职员

Hotel customer: I’m not happy with my room.

我对我的这个房间不满意。

Hotel clerk: May I ask what is wrong?

怎么了嘛?

Hotel customer: I asked for a room with a view. This room has no view.

我要的是观景房，而你给我的这间不是观景房。

Hotel clerk: I’m sorry, but we do not have any more rooms available

tonight.

抱歉，但是我们今晚所有的房间都住满了。

Hotel customer: When I made the reservation, I paid for a room with a

view.

我在预定的时候，付的是观景房的钱。

Hotel clerk: I understand. I’m very sorry, but all of the rooms are

occupied.

我明白。很抱歉，但所有的房间真的已经被预定完了。

Hotel customer: This is unacceptable.

我不能接受这个解释。

Hotel clerk: We will discount your room rate.

我们给你打个折吧。

Hotel customer: Our company does a lot of business with this hotel. I

will be telling my boss about this.

我们公司与你们酒店有很多业务往来，我会跟我老板反映这事的。

Hotel clerk: Maybe we offer you a free stay next time? It will be a room with a view. I will guarantee it.

要不下次给你免费入住可以吗?我保证下次一定给你观景房

① talk to sb.：与……谈话，找……谈话，对……说话;口语中多表示“责备”“训斥”“申诉”“批评”之意;也可以说talk up to，表示“对(女子)献殷勤”“(女子)接受……的殷勤”

② ask for：请求，要求，询问，口语中表示“自己招惹(不愉快的事)”，如我们经常听到的“you ask for it——你自找的”

③ pay for：付款，赔偿，受到惩罚，付出……的代价，得到……的报应

④ clerk：职员，这个词的英式读法[klɑːk]要注意和clock/klɑk/区分，clerk的英式读法是长音，或者如果区分不开就读美式读法/klɝk/

⑤ reservation [,rɛzɚ’veʃən]: 预定

⑥ occupy：占据，占用，加ed变成形容词occupied表示“已占用的;使用中的;无空闲的”

⑦ unacceptable [,ʌnək’sɛptəbl]：acceptable的否定词，表示“不可接受的”“不受欢迎的”，如you are unacceptable here(这里不欢迎你)。

⑧ discount [dɪs’kaʊnt]：打折，折扣，减价，去买东西跟老外讲价就用这个词，can you give me a discount? do you give any

discount? What is your best discount?等

⑨ room rate：房价，房费，房租价格;酒店用语中也可以说hotel rate

⑩ guarantee, ensure和assure

Guarantee倾向于保证 担保之意，需要说话人负责任;

Ensure是确保之意，确保事情能够怎样，保证得到……;侧重使人相信某个行为或力量产生的结果;

Insure：意为“为防不测向保险公司付钱投保”，所以它的名词insurance是“保险”的意思

Assure：用来表示向某人保证某事将要发生，既可以用来确证某事，也可以表示使某人确信

商务英语常用口语表达小编就说到这里了，祝愿各位都能认真学习英语口语。更多关于英语学习的基础入门知识、能力提升技巧、实用英语方面的相关内容，小编会持续更新。希望大家可以多学习一些英语表达的句子。

商务英语是以适应职场生活的语言要求为目的，内容涉及到商务活动的方方面面。接下来我为大家整理了实用商务英语口语会话，希望对你有帮助哦!

实用商务英语口语会话一：厨房礼节

(Office ambience)

M： Hey, Chen Hao, what happened?

C： Someone ate my lunch! 早上我买了一盒土豆沙拉放在冰箱里。现在没了!

M：Gone? Did you have your name on it?

C：Write your name on the box?是不是自己的饭还不知道呀?

M：外面买的饭，盒子看起来都差不多不少。If you don't have your name on it, 别人拿错是很有可能的呀!

C：那倒是。不过，发生了今天的事, I don't think I'll ever forget to put my name on my lunch.

M：不过这冰箱确实是个大问题。 Sometimes people bring their lunch, and later decide to go out to eat and forget about their food in the frig until it starts to smell.

C：是呀，有两次我看到有东西都发霉了。I just have to throw them out. 得了，别说了，真恶心。

I have to find some lunch.

M：See you later.

C：Hi, Mary, ready to go home? Can I walk with you?

M：Sure. By the way, did you find out who ate your lunch?

C：Oh, yes, I did. It was all a mistake. Brian太忙，让William给他带个沙拉回来放在冰箱里。Brian 去冰箱拿沙拉的时候William还没有回来。他以为我的沙拉就是William替他买的，所以就吃了。

M：原来如此。 But we do need to remind people to observe simple kitchen courtesies.

C：Simple kitchen courtesies? 厨房里还有礼貌呀?

M：当然有呀!For example, if you drink the last cup of coffee, you should fix a new pot for others.

C：我同意。有两次，我想喝咖啡，可是到了厨房看见的是空咖啡壶。I have to make a new pot and wait for a long time to get the coffee ready。

M： Also, it's just good manners to clean up after yourself such as wiping off the counter and throwing away the trash.

C：噢，擦桌面和扔垃圾!这我倒是没有想到，因为在家里这些不是我妈，就是我姐姐做的。不过，Next time, I should pay more attention to it.

M：You also have to remember: keep the refrigerator clean -- put your name on your food and throw away any unwanted food; make a new pot of coffee when you drink the last cup. Throw away the trash, and clean the counter.

C：Thank you, Mary.

实用商务英语口语会话二：介绍顺序

陈豪这个小伙子在ABC美国公司做得不错。今天老板又给他一个重要的\任务。 是什么任务呢? 你听听就知道了。

(Office ambience)

C：Hi, Mary. Do you have a minute? I need your help.

M：Sure. What is it?

C：公司的部几位高层领导人这星期从美国到这里来访问。我的老板让我今天晚上陪其中的一位，Mr. Johnson去参加我们客户举行的招待会。

M：Well, aren't you flattered that your boss asked you to do that?

C：Yes, I am. 不过，去招待会我就得把Mr. Johnson介绍给我们的客户和在场的其他公司的同事。 I 'm not confident that I can do it correctly.

M：It's simple. You need to remember three rules. Rule #1: always introduce people of lesser rank to people of greater rank.

C：把级别低的人介绍给级别高的人。OK, rule #2。

M：Rule #2 is to say the name of the most important person first.

C：噢，先说最重要的人的名字。那Mr. Johnson今天就是最重要的人物了。

M：No, 在你把他介绍给我们客户的时候，他就没有客户那么重要了。

C：那倒是。Without clients we would have no business。所以我得先说客户的名字，再把Mr. Johnson介绍给他们。Mary, 让我先回去练练。一会儿我再来找你。

M：No problem。

M：陈豪，你刚才急忙走了，我还没说Rule #3呢!

C：Rule #3是什么呀?

M：在说了最重要的人的名字后，你该说：I would like to introduce so and so to you。

C：让我试一试。要是客户的名字是Smith，我该说：Mr. Smith, I would like to introduce you to Mr. Johnson。对吗?

M：No, 不对。你应该说：Mr. Smith, I would like to introduce Mr. Johnson to you。要是你把我介绍给Mr. Johnson你该怎么说?

C：我该说：Mr. Johnson, I would like to introduce Mary to you.

M：That' correct。这里的差别似乎很微妙，但是很重要。我们再来复习一遍。

C：OK。 Rule #1，always introduce people of lesser rank to people of greater rank。

M：对，要是我把你陈豪介绍给Mr. Johnson, 我该说：Mr. Johnson, I would like to introduce Chen Hao to you。

C：这已经符合Rule #2: say the name of the most important person first。

M：Rule #3刚才已经说了。OK, you're all set. Good luck tonight and enjoy!

实用商务英语口语会话三：餐桌礼仪

陈豪这小伙子正在和他的同事美籍华人Mary在一个美国餐馆吃午饭。两人正在点菜。

(Office ambience)

C：Mary, 看到菜谱上的汤就让我想起一句英文："As the ships sail out to sea, I spoon my soup away from me." 不过，我一直没有弄懂这句话究竟是什么意思?

M：Oh, that's a little rhyme that helps children remember the correct way to eat soup.

C：喝汤还有正确不正确的呀? 不就是一勺一勺舀了往嘴里放吗?

M：美国人在正式场合喝汤时有一定之规。"I spoon my soup away from me" means you spoon the soup toward the front of the bowl and then bring the spoon back to your mouth.

C：(若有所思地)用调羹往汤碗的外边舀，然后再把调羹收回来送到嘴边。Why so complicated?

M：这样可以避免勺下面的汤滴在桌布上或衣服上。

C：Mary，let's each order a soup and try it out. I'm hungry, I want a clam chowder.

M：Clam chowder with sea food and meat. It's too filling. 我不饿，要个清汤就行了。

******

(Soup arrives and they start to eat. Sounds of slurping)

M：陈豪，你吃得好香呀! It sounds as if you're enjoying your soup..

C：It's delicious! 味道真好。

M：But I'm sorry to say that slurping is considered bad manners in Western etiquette.

C：听说过西方人喝汤不能有声音。这汤也太烫了。我吹吹再吃。

M：不要吹。 If your soup is too hot, stir it slightly or simply wait.

C：又不能出声，又不能吹。那我就用勺搅动搅动，等它凉一点。

M：陈豪，你注意到没有，我喝的是清汤。我在勺的边上往里喝。而你的clam chowder 里面有肉，土豆等，没法从边上往里放。

C：That's right。我的杂烩里好多东西，没法象清汤那样往嘴里喝。

M：This is a good restaurant. The soup is wonderful, we should come more often.

(Sound of spoon scraping the bowl)

M：Chen Hao，don't scrape your bowl. Just tip your bowl away from you to retrieve the last spoonful of soup.

C：把碗往外抬起一点，让汤都到一边去。Mary, what are the main points that I need to remember?

M：Spoon the soup toward the center or front of the bowl and then bring the spoon back to your mouth; slurping is considered bad manners in Western etiquette; if the soup is too hot, stir it slightly or simply wait; tip your bowl away from you to retrieve the last spoonful of soup.

实用商务英语口语会话四：请客筹备

陈豪是个勤快的年轻人，ABC美国公司的总裁很喜欢他， 正在逐渐给他增加一些任务。陈豪也很机灵，凡是没有把握的事都去请教美籍华人Mary。

(Office ambience)

M：陈豪，你好象很激动，What happened?

C：啊呀，我们的总裁，Mr. Moore，让我明天请两位客户吃晚饭。我知道， 我过去一直是当陪客的，never been a host。I don't even know what to do!

M：Don't worry。当主人主要是要保证晚餐进行得顺顺当当，让客人感到舒适满意。

C：可问题是怎么做。Tell me specifically what to do first。

M：First, of course, choose a restaurant， 找个合适的饭馆呀!

C：哎，我们公司附近不是最近开了一个新饭馆吗? I'll take them there。

M：你呀，最好找一个你熟悉的饭馆，so you can be sure that the food and service will be good。

C：那倒是，否则太危险。I did hear that new restaurant is quite noisy。

M：太吵闹可不行，You need an atmosphere that is suitable for business conversation。

C：有了，我想起了一个非常合适的饭馆。 Mary, would you like to have lunch there with me today to check it out?

M：Thank you. I'd love to be your guinea pig for lunch。我就做一回你的试验品吧!

C：Guinea pig! 请你吃饭还说做我的试验品!

******

C：So, Mary, what do you think? Will this work for the business dinner?

M：It's perfect。对了，既然你现在在这里，你可以认识一下那head waiter，把明天的帐先付了，take care of the bill for tomorrow night。

C：饭还没有吃，吃什么都还不知道，就付钱?

M：没有关系的。你先把信用卡给他，让他印一份，告诉他你要给多少小费，然后签个字，让他们把账单的副本寄给你。

C：But isn't it risky to give someone your credit card?

M：像样的饭馆都有信誉，so it's not risky and it's done all the time。要是你不想先付帐的话，那你当天就先告诉服务员吃完饭后把账单交给你。That will eliminate any confusion over who is paying.

C：That's a very good idea。对了，Mary，既然我们在这里，那我就先定一个比较安静，景色比较好的桌子吧。

M：A wonder idea to request a specific table for tomorrow.

C：Mary，Thank you so much.

M：You're welcome. Next time you'll know that as a host, it's your responsibility to choose an appropriate restaurant, taking care as much as possible ahead of time such as arranging for how to pay the bill and requesting a nice table. Then it will be an enjoyable evening for all.

实用商务英语口语会话五：职场礼节

陈豪刚从大学毕业就在北京的一家美国公司找到了一份工作。今天他收到一张通知，可是里面有一个词他不懂，他只知道让他去参加一个什么训练班。所以他就去请教公司里的美籍华人Mary 。

(Office ambience)

C：Excuse me, Mary, 请问通知上这个词是什么意思呀?E-t-i-q-u-e-t-t-e。

M：Oh, etiquette, 原来是法文，意思是礼节。

C: 噢，原来是要我去参加礼节训练班。 Mary，这词是怎么发音的?

M：E-ti-ket。Q-u是发k的音，而不是发q的音，e-ti-ket。

C：我们来公司工作，又不是来社交，为什么要讲礼节呀?

M：Etiquette is very important to business。一个公司的雇员对客户是不是很客气，有礼貌，这对经营有很大关系。

C：具体地说，这儿说的etiquette指些什么呢?

M：Etiquette is a set of rules that allow us to interact with others in a civilized manner。

C：以文明的方式对待别人的一些原则。

M：具体地说就是treating other people with courtesy and respect and making them feel comfortable with you.

C：嗯，(若有所思地) 对人要有礼貌，要尊敬别人，还要让人觉得和你在一起很自如。

这没问题，I'm always polite and courteous to others。

M：但是，训练班讲的是西方礼节 - western etiquette，和中国的礼节还不完全一样，因为两国有文化差异。

C：这礼节还有文化差异?我得去训练班听听再说。

******

C：嗨， Mary，我的训练班结束了，你那天说的文化差异一点也没错。

M：听起来训练班好像让你开窍啦?

C: 是啊。我那天跟会计室的那金发女郎聊天，聊得很愉快。 结果我问她多大年纪了，她一下子就变得很不高兴，支支吾吾没有回答就走了。

M：Asking someone's age is offensive to an American.

C：参加了训练班才知道不能问美国人年龄的。

M：你办公室里的小王今天早上突然问年薪有多少。美国人认为打听这种私人的事是不礼貌的。我想对有些中国人来说也是不礼貌的。

C：没错。

M：既然你训练班已经结束，我来考考你: Tell me what is etiquette?

C：我来试试。 Etiquette is a set of rules that allow us to interact with others in a civilized manner。

M：And treating other people with courtesy and respect and making them feel comfortable with you.

C: Mary，以后我有问题还会来请教你哟!

M：No problem.