岗位职责的英文

行李员的岗位职责1．为住店、离店客人提供行李搬运服务，做到入店客人行李立即送、离店客人行李及时取。Provide guests with baggage handling and transport service upon arrival and checkout. 2．认真填写行李进出及运送记录，分检入住团队行李和收集离店团队行李。Keep the detail records on baggage, help the guests check-in and check out.3．递送住店客人的信件、留言、报纸、挂号信、杂志等，向办公室递送信函、报纸、邮件等。Deliver items such as mails, news paper, messages, express mail, and magazines to guest rooms upon request. Also help deliver mails, newspaper to the offices.4．耐心回答客人的询问, 为住店客人办理小修理、购物、委托代办等事宜。Be patient when help guests, assistant guests in repairing, shopping, and some agent matters. 5．办理客人行李的长期或短期存放，并认真登记，保持行李房内清洁卫生。Maintain clean lobbies or entrance areas for guests. Assist in other front services areas including long-time and short-time baggage storage, keep details records. 6．送行李到房间时，主动向客人介绍房间设备及饭店服务设施Orient guest to all hotel features and facilities when delivery baggage to guest's room. 7. 认真执行其他所指派的工作。Perform other duties as assigned.

礼宾组行李员岗位职责 一、岗位名称：礼宾组行李员 二、报告上级：礼宾组领班 三、督导下级：无 四、联系岗位：总台、客房 五、职责提要：热情周到地为客人搬运行李，向客人介绍店内设施与服务项目。提供寄存行李服务，回答客人问题，帮助寻人，办理委托代办和分发邮件。 Protocol group duty luggage First, job title: Luggage Concierge Group Members Second, reporting a higher level: the Protocol Group Captain Third, the lower steering: No Fourth, contact positions: Front Desk, Rooms V. Summary functions: the warm hospitality for guests carrying luggage, briefed the guests on the restaurant facilities and services. Luggage storage service provided to answer the question of the guests to help search, the processing and distribution of mail agent commission 具体职责： 1、工作时保持正确的仪表仪容，举止行为要规范，服务用语要符合度假村要求，要严格按程序工作。 2、对客人应礼貌问候，并为客人引路，至总台登记，然后将客人送至客房，将其行李放在行李架上，介绍房内设施，最后有礼貌地道别。 3、对团队行李应严格按程序进行装卸、收取与运送，认真填写各种行李单。 4、保管客人临时寄存的行李。 5、为来访者寻找要找的人，完成客人委托代办事项（如邮件、购物等等）。 6、将各种物件、报纸、邮件按客人和店内部门进行分类，然后按有关程序递送。 7、负责客人留言单的交送。 8、协助客人包裹、行李的搬运。 9、负责度假村大厅各种告示牌的更新工作。 10、注意大厅内的整洁与安全，发现问题及时反馈至有关部门。 11、完成领班交给的任务，听从其安排，接受其监督。 12、严格遵守度假村有关规章制度，执行外事纪律。 Specific duties: 1, work to maintain the correct appearance of the instrument, to regulate behavior, language services to meet the Village requirements, it is necessary to work in strict accordance with the procedure. 2, the guests should be polite greetings, and lead the way for the guests to the registration desk, and then the guests to the rooms, their luggage on the rack on the room facilities, and finally say goodbye politely. 3, on the team should be in strict accordance with luggage loading and unloading procedures, and the delivery charge, single-fill a variety of luggage. 4, temporary custody of the guests luggage storage. 5, for visitors looking to find people who commissioned the agency to complete the guests matters (such as e-mail, shopping, etc.). 6, will be a variety of objects, newspapers, e-mail by the guests and in-store departments to classify, and then transmitted in accordance with the relevant procedures. 7, is responsible for the guests of the delivery of a single message. 8, to assist guests parcels, baggage handling. 9, Village Hall is responsible for a variety of updating signs. 10, pay attention to the cleanliness of the hall and security, found that timely feedback to relevant departments. 11, completed the task of the foreman, listen to his arrangements and accept their oversight. 12, strict compliance with the Village of the rules and regulations, the implementation of the foreign affairs discipline手都要打断了,希望对你有帮助.