R:Good morning. Room Reservations . May I help you?
您早,客房预订部,请问有什么可以帮助您?
G:Yes,I’d like to book a room.
我想预订一个房间。
R:Thank you, sir. For which date and how many guests will there be in your party?
谢谢您。要订在什么时候?您一行有多少人?
G:From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。只有我和我太太。
R:From April 16th to 20th „„ .And which kind of room would you prefer, sir?
4 月 16 日到 20 日。请问您想预订哪种房间。
G:A Twin,please.
R:Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?
R:Thank you ,sir. May I have your name and phone number, please?
谢谢您,先生。您能告诉我您的姓名和电话号码吗?
G:Sure. May name is Aaron Johnson, and my phone number is 3242-5827.
没问题。我叫艾伦.约翰逊,电话是 3242-5827.
R:Mr. Aaron Johnson, phone number is 3242-5827.„„Excuse me, how do you spell your first name?
艾伦.约翰逊,电话是 3242-5827。请问怎么拼写您的名字?
G:It’s double A,R,O,N.
两个 A,R,O,N。
R:Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?
两个 A,R,O,N。谢谢您,约翰逊先生。请问您 4 月 16 日大概什么时候到酒店?
G:Around 9 p.m.
大约晚上 9 点。
R:Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
R:Thank you, Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to 20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
Guest: Hello, is that Jinjiang Hotel? 你好,是锦江大酒店吗? Operator: Hello, this is the switchboard operator of the hotel. What can I do for you? 您好,我是酒店总机接线员,您有什么事需要我做吗? Guest: I want to have a reservation for a room. 我想预订客房。 Operator: Hold the line and let me transfer to the front desk for you. 请不要挂电话,我帮您转接总台. Clerk: Hello, this is the front desk speaking. I'm at your service. 您好,我是总台,愿为你效劳。 Guest: I want a room in your hotel. 我想定一个房间。 Clerk: What kind of room do you want, a standard or a flat? 您想要什么房间,标准间还是套间? Guest: A standard. 标间 Clerk: Ok. When are you going to check in, please?好的。请问您什么时候入住? Guest: Th day after tomorrow. 后天。 Clerk: In the morning or aftenoon? 上午还是下午? Guest: At six in the aftrnoon. 下午六点。 Clerk: And how many days will you plan to stay, please? 请问,请问您打算住几日? Guest: Three days. 三天。 Clerk: All right. We are looking forward to your conming. See you the day after tomorrow. 好的,期待您的到来,后天见。
三人用英语订酒店的对话如下:酒店:Hello,this is . hotel,is there anything I can help you,sir?(你好,这里是.酒店,请问您需要什么服务?)客人:Yes, I'd like to reseve a room.(好的,我需要预订一间房)酒店:Sure,we have different type of rooms,which would you like to choose?(好的,我们酒店有不同类型的房间,您需要哪种房间呢?)客人:I'm not very certain,could you give me a brief introduction,please?(我不是很确定,你能不能给我做一下简单的介绍?)酒店:Ok,our hotel provides standard single room and double room,accordingly,we also have special treatment for VIP.(好的,我们酒店提供标准单人间和标准双人间,除此之外还有对贵宾的特殊套房)客人:Thank you,I want to reserve a single room which is better located between 4th floor to 7 floor.Well,I need the personnel in your hotel to open the window and clean the room before I arrive there.Is that ok?(谢谢,我想预定一间单人标准间,最好是介于4楼到7楼之间的.嗯,我需要你们的工作人员在我到达九点前打开窗户并打扫房间,可以吗?)酒店:Ok,sir,I already taken some notes about your requirements.Now let me check the room on my computer.Well,one standard single room in 6th floor and the number is 603,need clean and open the window,anything else?(好的,先生,我已经记下了你的要求.我先在电脑上查询一下.嗯,6楼的603房间,需要打扫并打开窗户,还有什么要求吗?)