这个分我拿了As the telephone survey results show, the logistics reconfiguration performance is not satisfactory. In further case studies and validation, we identify nine critical success factors. 电话调查的结果显示,物流重组的表现不尽如人意,在进一步的案例研究和确认后,我们分离出九个关键的成功因素:Among the nine success factors, four, including top management commitment and involvement, company-wide support, education and training, and project management, are similar to the success factors in ERP implementation that have been developed by some researchers九个成功因素中的四个,包括管理高层的承诺和参与,全公司的支持,教育培训以及项目管理,都跟一些研究人员已经开始开发的ERP执行中的成功因素有相似之处。 (参见 Akkermans and Helden 2002; Zhang, et al. 2005). It is probably due to the fact that logistics reconfiguration like an ERP implementation project is a company-wide restructuring project that reengineers the company and changes its business practices. 这也许是因为物流重组就像ERP的执行项目一样是一个全公司范围内的,会重新设计公司并改变其商业运行习惯的重组项目The findings of this study have important implications for companies considering logistics reconfiguration. In summary, several managerial implications can be drawn. First, top management should pay great attention to tiie reconfiguration project. 该研究中的发现对于考虑进行物流重组的公司有重要意义。通过总结,能够找出不少管理方面的意义,第一,管理高层要给予重组项目充分的关注。Top management should be responsible for supporting the project with resources and creating an open culture for innovations and changes. Second, logistics reconfiguration strategies must be made from a global perspective. 管理高层应当负责对项目进行资源支持并为创新和改变创造一种开明的文化。第二,物流重组战略要从全球的高度来制定。In recent years, many Chinese companies have invested huge amounts of funds in building modern automatic distribution centers. The large investment and location of distribution centers all have a significant impact on logistics costs and efficiency. 近几年来,很多中国公司都投入巨资以建立现代化的自动配送中心。配送中心的巨大投入和所处的位置都对物流的成本和效率有重大影响。The outsourcing and investment strategies should be consistent with the business strategy. Managers should make the reconfiguration strategy from a global supply chain perspective and make formal detailed implementation plans to ensure implementation on schedule. 外部采购和投资战略都应当与商业战略相一致。管理者应当从全球供应链的角度来制定重组战略,并制定正式而详尽的实施计划来保证如期执行。Third, close cooperation and timely information communication with both internal and external supply chain partners are required. In some pharmaceutical companies, communication among departments is very limited and cooperation is a barrier to reconfiguration. 第三,需要与供应链内外伙伴密切的合作以及及时的信息沟通。在一些制药公司,部门之间的沟通非常有限,合作成为重组的障碍。Managers should integrate the whole company to create synergies. The performance of logistics is also impacted by third-party logistics providers and suppliers. So managers should build win-win relationships with these external supply chain partners to ensure an integrated logistics system with high performance. Fourth, senior management should pay great attention to employees. 管理者应当整合整个公司以达成协同合作,第三方物流的供应者也回影响物流的表现。因此管理者应当跟这些供应链外部的伙伴建立一种双赢的关系以保证一个高效的整合的物流体系。Employees play an important role in the reconfiguring process. Managers should take measures to keep high employee morale, encourage employee involvement, and provide training opportunities.雇员在重组过程中起着重要的作用,管理者采取措施以保持雇员的士气,鼓励雇员参与并提供培训机会。