Scene:The telephone rings. The Reservations (R) answers the phone.
R: Reservations. May I help you?
Client(C): Yes. The American People-to-people Education Delegation will be visiting Shanghai at the end of this month. I’d like to book 10 double rooms with twin beds for five days.
R: For which dates?
C: For May 23rd, 24th, … and 27th.
R: One moment please, sir.
(The reservations check the list.)
Yes, we can confirm 10 rooms for five days.
C: Thank you. Is there a special rate for a group reservation?
R: Yes, there is a 10 per cent discount.
C: That’s fine.
R: By the way, how will they be getting to Shanghai? Will they be coming by air?
C: Yes.
R: Could you give me the flight number, please, in case the plane’s late?
C: Oh, sorry. I don’t know the flight number, but I’ll let you know by phone tomorrow.
R: Thank you, sir.
C: Oh, yes. According to the program, they’ll have a meeting on the 25th. Have you got a big conference hall?
R: Yes, sir, we have a very nice multi-function hall, but you’ll have to speak to the manager about that. Please hold on a moment and I’ll see if I can put you through.
Good morning, this is the Front Desk.May i help you,sir?
早上好,这是前台。需要我帮忙吗,先生?
G:
yes,i'dlike to reserve a room.
是的,我想要订个房间
C:
Thank you,Sir.For which date?
谢谢,先生。订哪一点的?
G:
From November 9th
11月9日起
C:
For how many nights?
住几晚?
G:
For two nights.
两晚
C:
How many guests will there be in your party?
有多少人和你一起?
G:
Just my wife and i
仅仅和我的妻子
C:
Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间,一张双人床还是两张单人床的?
G:
A twin,please
两张单人的吧
C:
Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer?
I'd like to confirm your reservation,sir.A twin room for Mr.and Mrs.Davis at RMB 1500 Yuan per night for two nights from November 9th to November 11th.My name is Steve and we're looking forward to serving you.
Scene:Henry Bellow (B) and Margaret Bellow (M), an American couple, are going to spend their Holidays in China. Now Mr. Bellow is making a reservation at Haitian Hotel in Shanghai through a long distance call.
Reservations (R): Shanghai Haitian Hotel. Reservation Desk. Can I help you?
B: I’m calling from New York. I’d like to book a room in your hotel.
R: What kind of room would you like, sir? We have single rooms, double rooms, suitesand Deluxe suites in Japanese, British, Roman, French and presidential styles.
B: A British suite, please.
R: Would you like breakfast?
B: No, thanks.
R: Can you give me your name please, sir?
B: Bellow. B-E-L-L-O-W.
R: Thank you, Mr. Bellow. And your arrival and departure dates?
B: From May 26th to May 29th.
R: Very well, Mr. Bellow. British suite without breakfast from May 26th to May 29th. Am I correct, Mr. Bellow?
B: Yes, thank you.
R: What time will you be arriving, Mr. Bellow?
B: Around 5:00 p.m.
R: All right. You’ll be expected to be here then.
B: That’s fine. Thank you, madam. Good-bye.
R: Good-bye.
Scene: The Reservations (R) answers the phone as soon as it rings.
R: Reception. Can I help you?
Client (C): I’d like to book a single room with shower for Mr. George Smith. He plans to arrive on the 20th of this month.
R: How long will he be staying?
C: I don’t know, but it could be anything from seven to tend.
R: Then we can only confirm a room from the 20th to the 27th. I’m afraid we won’t be able to guarantee him a room after the 27th. We usually have high occupancies in the peak seasons.
C: What if there isn’t any room then?
R: Don’t worry, sir. We can either put him on a waiting list or find him a room in a nearby hotel.
C: Fine. How much do you charge for a single room with breakfast?
R: For one night, the hotel cost would be 200 yuan. How will he be paying, sir?
C: His company will cover all the expenses. We’ll send you a check right away.
One moment, please. I’ve to check if there are rooms available… I’m sorry, ladies. We have only two double rooms available but they are on different floors. Would you mind that?
请等一下,让我查看还有没有空房……对不起,我们只剩下两间单人房,但在不同的层数,这可以吗?
Mary:
We prefer on the same floor because we will probably chat late at night.
我们大概会聊天至深夜,所以希望房间能在同一层。
Staff:
Then may I suggest a family suite? We have just had a cancellation.
那我提议你们入住家庭套房,刚有一位客人取消预定。
Mary:
What is it like?
那是怎样的房间?
Staff:
It’s a big room with a kind-side double bed and two single beds. We could also add rollaways.
那是一间额大的房间,有一张特大的双人床和两张单人床,我们还可以加活动床铺。
Mary:
That’s great!
太好了!
请问我的房间能上网吗?
May:
Hello, Does my room have internet access?
请问我的房间能上网吗?
Hotel Staff:
Yes, it does madam.
您的房间可以上网。
May:
How do I use it?
那我该如何上网呢?
Hotel Staff:
First connect your laptop to the cable in the desk. Then open up your web browser.
先将您的'手提电脑和桌上的网线连接起来,然后打开网页浏览器。
May:
OK.
好的。
Hotel Staff:
You can buy credit on the hotel website or at the business centre.