懂你英语商务英语

每一封email往来，都是你和与收信人之间的交流。

1、亲切自然：可以用We 就不要用You每一封email往来，都是你和与收信人之间的交流。很多人以为写商业e-mail就应该用「生意腔」，于是把本来有感情基础的e-mail写得官样。

把每次e-mail往来当成是跟对方进行了一次交谈，只不过交谈的介面是e-mail。用我/我们做主词，这样才能让email读起来热情、友善，像朋友交谈那样简单自然，亲切又人性化。

官样e-mail:Your mail has been received.亲切e-mail:I have received your mail.官样e-mail:Your complaint is beinglooked into.亲切e-mail:We are looking into your complaint.官样e-mail:You will receive your computer by next week.亲切e-mail:We are happy to haveyour order. We shipped it by July 21.2、一针见血：可以清楚 就不要模糊写email最忌讳文绉绉，要打电话给人就用call，要去拜访人就说visit，不要刻意用自以为正式但其实意思模模糊糊的字。模糊字：contact清楚字：call/write/visit模糊字：soon清楚字：by March 153、言简意赅：可以一个字就不要两个字大部份商业人士跟你一样，每天都要阅读大量e-mail。

所以e-mail一定要写得简明扼要。与主题无关或者无助于e-mail目的之内容，请毫不留情的舍弃。

冗长句：The paper jam had the effect of a destructive force onthe copy machine.精简句：The paper jam destroyed the copy machine.冗长句：We have enclosed a brochure which shows further details of manufacture.精简句：The enclosed brochure shows further manufacture details.4、语汇朴实：用对方看得懂的关键字每个行业都有自己的行话，写e-mail时要确定别人懂不懂你的行话，也尽量不用华丽词藻。西方人习惯使用朴实的语言。

迂回句：We look forward to a bright and glorious future of cooperation.朴实句：We hope to have the opportunity to work with you inthe future.迂回句：The choice of exogenous variables in relation tomulti-collinearity is contingent upon the derivations of certain multiple correlation coefficients.朴实句：Supply determines demand.5、有技巧的表达：永远让人觉得you're helpful同样一件事说法不同，得到回应就不同，有技巧的说法让人乐于为你效劳。拙劣说法：In order to complete the claim you made, simply…漂亮说法：To complete your transaction，…拙劣说法：We want to get our check.漂亮说法：To keep your account in the preferred customer class,send our check for NT$200,000 today.6、起一个专业的信件标题许很多人没有意识到，e-mail的标题是很重要的一部分，邮件给对方的第一印象就是透过标题来完成。

如果标题没有内容，看起来像群组垃圾邮件，命运就是直接进入垃圾桶。不专业标题：How are you？专业标题：Introduction: Our Product Offerings for Bright Ideas Imports不专业标题：Can we work together？专业标题：Proposal: Bright Ideas Imports—ABC's Partnership Opportunity商业英文email三大忌讳忌讳1:Laid- back 随意Case 1: “btw, need u 2 signtom. thx.”（顺便说一下，明天需要你签个名。）

写email用字太随意会造成以下印象：1、你不够专业或者没有认真对待此次谈话；2、你太忙，没有时间说清楚自己的要求；3、别人不知道你到底想干什么。所有商业活动都需要认真对待，不管身处什么环境，都要花时间来进行恰当的交流。

忌讳2：！！！ 充满了惊叹号Case 2: “It was a pleasure meeting you yesterday!! Looking forward to our next encounter! Take care！”（昨天见到你很高兴！！期待下次再见！保重！）在商业书信中，有时使用惊叹号是必要的，可以传达出热烈的情感和良好的礼仪。不过，过分使用标点符号就会适得其反了。

就像上面提到的这句话一样，滥用惊叹号来表达积极情感反而会让人觉得诡异和不受欢迎。忌讳3:Over-simplified 主旨过度简化Case 3: Subject: Meeting（主题：开会）想一下，一个职场人每天收到几封email。

再想一下，有多少封email中会带有“开会”这个关键字。email中的主旨栏是一种过滤机制，让收件人可以有效地区分每封email主旨内容。

千万不要在主旨栏中含糊其辞，你有责任把正文内容提纲挈领地展示在email主题栏中。希望能对你有帮助，一定要采纳我的答案哦。

Dear Colleagues Ms. Elizabeth Smith, the newly appointed HR manager of our company, will come and visit us on next Monday. We will have a meeting to welcome her from 9:00 am to 11:00 am. You are all invited to the meeting will please prepare as following:Self introductionAbout your tasks and responsibilities.Please be in the meeting on time. Thank you! Best regards XXX。

1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。

How are you？ 你好吗？ How is the project going on？ 项目进行顺利吗？ 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？ I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号（周三），老时间，开会。

Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。

3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。

Look forward to your feedbacks and suggestions soon. 期待您的反馈建议！ What is your opinion on the schedule and next steps we proposed？ 你对计划方面有什么想法？下一步我们应该怎么做？ What do you think about this？ 这个你怎么想？ Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题，欢迎和我们联系。

Any question, please let me know. 有任何问题，欢迎和我们联系。 Please contact me if you have any questions. 有任何问题，欢迎和我们联系。

Please let me know if you have any question on this. 有任何问题，欢迎和我联系。 Your comments and suggestions are welcome！ 欢迎您的评论和建议！ Please let me know what you think？ 欢迎您的评论和建议！ Do you have any idea about this？ 对于这个您有什么建议吗？ It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了！ At your convenience, I would really appreciate you looking into this matter/issue. 如果可以，我希望你能负责这件事情。

4. Give feedback 意见反馈 Please see comments below. 请看下面的评论。 My answers are in blue below. 我的回答已标蓝。

I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。 5. Attachment 附件 I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。

Attached please find today's meeting notes. 今天的会议记录在附件里。 Attach is the design document, please review it. 设计文档在附件里，请评阅。

For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。 6. Point listing 列表 Today we would like to finish following tasks by the end of today:1…….2……. 今天我们要完成的任务：1…….2……. Some known issues in this release:1…….2……. 声明中涉及的一些问题：1…….2……. Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我们阅读了最新的供应链管理政策，做出如下考虑：1…….2……. Here are some more questions/issues for your team:1…….2……. 以下是对你们团队的一些问题：1…….2……. The current status is as following: 1…… 2…… 目前数据如下： 1…… 2…… Some items need your attention:1…….2……. 以下方面需提请注意：1…….2……. 7. Raise question 提出问题 I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。

For the assignment ABC, I have the following questions：… 就ABC协议，我有以下几个问题：…… 8. Proposal 提议 For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议…… I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。 Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。

9. Thanks note 感谢信 Thank you so much for the cooperation感谢你的合作！ Thanks for the information 谢谢您提供的信息！ I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。 Thanks for your attention！ 谢谢关心！ Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。

Really appreciate your help！ 非常感谢您的帮助！ 10. Apology 道歉 I sincerely apologize for this misunderstanding！ 对造成的误。

Dear professorXX,

I appreciated the opportunity to have the scholarship,and many thanks for your kind help and the honor you served me. I'll try my best to go on learning and fight for achieving new and greater success.

With best wishes.

Sincerely yours,

XXX

请查收邮件 Kindly acknowledge receipt of my email. 祝你有一个愉快的周末。

Wish you have a nice weekend. 这些文件已经发到你的邮箱了。 These documents have been sent to your mail box. 另外，英文邮件的开头和结尾写什么啊？开头写对方，结尾是写自己的名字吗？ 开头：Dear 或Dear Missxxx 结尾：Sincerely yours，或你的签名XXX 谢谢。

Dear June（举例）：

How is everything going?I am willing to tell you something new about my recent school life.

I always think school life is borning,but after I got along with my friends these days I changed my mind.I have already adapted to my school life and I am making attempts to be a mature boy(girl)both physically and mentally.

My teachers are very responsible,they always give me some useful advice and encourage me to chase my dream.I really appreciate it.

How about you? Looking forward your early replay.

Missing you Sincerely!

peter

这是书信的一般格式，虽然要求是非正式的，但只是针对内容，正确的格式能让人觉得你很真诚，并且是尊敬别人。

商务英语：商务邮件常用语1. Greeting message 祝福Hope you have a good trip back. 祝旅途愉快。

How are you？ 你好吗？How is the project going on？ 项目进行顺利吗？ 2. Initiate a meeting 发起会议I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下，你和Ben有没有空？I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。We'd like to have the meeting on Thu Oct 30. Same time. 十月三十号（周三），老时间，开会。

Let's make a meeting next Monday at 5:30 PM SLC time. 下周一盐湖城时区下午五点半开会。I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。

3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你，希望能听到更多你对评估和日程计划的建议。

Look forward to your feedbacks and suggestions soon. 期待您的反馈建议！What is your opinion on the schedule and next steps we proposed？ 你对计划方面有什么想法？下一步我们应该怎么做？What do you think about this？ 这个你怎么想？Feel free to give your comments. 请随意提出您的建议。Any question, please don't hesitate to let me know. 有任何问题，欢迎和我们联系。

Any question, please let me know. 有任何问题，欢迎和我们联系。Please contact me if you have any questions. 有任何问题，欢迎和我们联系。

Please let me know if you have any question on this. 有任何问题，欢迎和我联系。Your comments and suggestions are welcome！ 欢迎您的评论和建议！Please let me know what you think？ 欢迎您的评论和建议！Do you have any idea about this？ 对于这个您有什么建议吗？It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了！At your convenience, I would really appreciate you looking into this matter/issue. 如果可以，我希望你能负责这件事情。

4. Give feedback 意见反馈Please see comments below. 请看下面的评论。My answers are in blue below. 我的回答已标蓝。

I add some comments to the document for your reference. 我就文档添加了一些备注，仅供参考。5. Attachment 附件I enclose the evaluation report for your reference. 我附加了评估报告供您阅读。

Attached please find today's meeting notes. 今天的会议记录在附件里。Attach is the design document, please review it. 设计文档在附件里，请评阅。

For other known issues related to individual features, please see attached release notes. 其他个人特征方面的信息请见附件。6. Point listing 列表Today we would like to finish following tasks by the end of today:1…….2……. 今天我们要完成的任务：1…….2…….Some known issues in this release:1…….2……. 声明中涉及的一些问题：1…….2…….Our team here reviewed the newest SCM policy and has following concerns:1…….2……. 我们阅读了最新的供应链管理政策，做出如下考虑：1…….2…….Here are some more questions/issues for your team:1…….2……. 以下是对你们团队的一些问题：1…….2…….The current status is as following: 1…… 2…… 目前数据如下： 1…… 2……Some items need your attention:1…….2……. 以下方面需提请注意：1…….2…….7. Raise question 提出问题I have some questions about the report XX-XXX 我对XX-XXX报告有一些疑问。

For the assignment ABC, I have the following questions：… 就ABC协议，我有以下几个问题：……8. Proposal 提议For the next step of platform implementation, I am proposing… 关于平台启动的下一步计划，我有一个提议……I suggest we can have a weekly project meeting over the phone call in the near future. 我建议我们就一周项目开一个电话会议。Achievo team suggest to adopt option A to solve outstanding issue…… Achievo团队建议应对突出问题采用A办法。

9. Thanks note 感谢信Thank you so much for the cooperation感谢你的合作！Thanks for the information 谢谢您提供的信息！I really appreciate the effort you all made for this sudden and tight project. 对如此紧急的项目您做出的努力我表示十分感谢。Thanks for your attention！ 谢谢关心！Your kind assistance on this are very much appreciated. 我们对您的协助表示感谢。

Really appreciate your help！ 非常感谢您的帮助！10. Apology 道歉I sincerely apologize for this misunderstanding！ 对造成的误解我。

只是自己学一些简单的句子是免费的，但是它会推荐你报班跟别人一起学一些更高级的句子，有老师监督你，给你答疑解惑，效果也会更好一些，就要收费，我上次报班花了一百多。望采纳

我也是商务英语专业毕业的，毕业后从事外贸工作。在此，说说几点自己工作后的习得，希望能够帮到你：1.商务英语，顾名思义，是用在商务场合。注重在口语上的交流，因此，比较随意，口语化、简单表达，只要谈话间的双方互相能够听得懂对方的意思就行了。不是非得注重完整的语法。2.英语有中国化的趋势。生意场上的老外，做人做事都越来越中国化。有些意思，你实在不会标准的英语表达，只要按照中国人的语言思维来表达，老外们也都能听得懂。3.词汇方面，注意普通词和专业词的区分。普通词没有太过讲究，但是专业方面的用词，必须精准。否则，别人要么就是听不懂你的意思，要么就是误解你的意思。 专业词汇方面，要靠进入这个行业以后自己去学习专研。4.注意交流中按照各个地区的习俗随机应便。商务场合，面对的是不同地区，不同国家的人。中国人讲究对什么样的人说什么样的话，在商务场上也是这样的。一方水土养育一方人。每个地区的人的性格不一样，比方说，巴西人普遍比较豪迈，说话大声随意，喜欢拍着别人的肩膀说话，表示友好。你与之交流，自然要用尽你所有的热情，尽情地放松你自己来回应对方。但是你要是用同样的方式来与英国人交流，那你就完蛋了。英国人比较讲绅士风度，说话彬彬有礼。你这样的热情只能吓跑对方，给对方留下不好的印象。5.注重个性。前一点说的是大致的情况。那是在你和对方初遇不了解时所蹲寻的大致方向。但即便是同一地方的人也会有不同的性格。因此，你需要做的是尽量地去了解一个人，只有对他了解了，才能“因材施教”吧。（呵，这个词不知用得对不对）6.总结，一句话，商务英语，终究是一门语言。语言的作用是与人交流。因此，学好它，不仅要掌握语言本身，还要掌握如何与人交际。因此，这是一门综合课程。课堂上的只是入门，实践中的学习才是这门课真正的开始。祝好！

这两者相比较 大学期间的更侧重你的英语基础 包括生活饮食文化等等各方面的基础学习考察 而商务英语更侧重你的商务专业能力 基本上都针对你在商务沟通说明等时候用到的能力 并且进一步强化提升