Dear....I am writting to apologise.I am so sorry for what I have done to you, this brought you so many problems. As you know, I have always been sad and guilty. I have always thought that it was my fault that got you into trouble. My behavior brought you much loss in some extent. Then I will take the following two actions to correct it.I say sorry to you deeply, please forgive me.I will pay the cost for all the things to make up for your loss.Sorry again.Your friendsWang Lin.
Hello, Mrs. Jones.你好，琼斯太太。I received your complaint.我收到了您的投诉。Due to the cold weather, many customers need to install or maintain the heating system.由于寒潮来临，许多客户需要安装或维修供暖系统。I was busy with these jobs, so I mistook the date of your central heating system installation from this week for next week.我忙于这些工作，以至于将您原定于本周的中央供暖系统安装时间误认为是下周。I'm very sorry for the trouble caused to you by my oversight.非常抱歉由于我的工作疏忽造成了您的困扰。I will install it for you on overtime before this weekend in order to make up for my oversight. And I beg your forgiveness.为了弥补我的过失，我将在本周末之前加班为您进行安装工作，并祈求得到您的谅解。Good luck for you!祝您好运！Jim Jackson吉姆·杰克逊
夭爻溔訞濘綸
