外贸英语函电实战

商业信函和普通的私人信函不同在于概念不同。1、外贸英语信函是国际贸易业务中普遍采用的信息交流方式，私人英语信函是以英语作为交流语言的群体的个人之间信息交流的方式之一，它们都属于应用文的范畴。2、国际贸易业务具有固定性、正规性、长期性、程序性、模式化等特点，所以业务双方的信息交流方式：外贸英语信函在文体上也就有了相应的特点。私人之间的信息交流具有随意、自由、个性化、非正规化、非程序化等特点，所以私人英语信函在文体上也有其特色。格式分析中文商业商务信函的写作格式，如同一般信函，商业信文一般由开头、正文、结尾、署名、日期等5个部分组成。 开头：开头写收信人或收信单位的称呼。称呼单独占行、顶格书写，称呼后用冒号。正文：信文的正文是书信的主要部分，叙述商业业务往来联系的实质问题。结尾往往用简单的一两句话，写明希望对方答复的要求。如“特此函达，即希函复。”同时写表示祝愿或致敬的话，如“此致敬礼”、“敬祝健康”等。具体的范文模板链接：

This is an english writing howto I copied from somewhere (name withheld) some time ago. hopefully you'll find it helpful too. 日常要处理许多信件电邮,因而运用英语上不得不留神,以下有一些个人意见,也参考了一些书本,希望大家有所得益。 外贸函电写作技巧之一 A. 文法上 1. 切忌主客不分或模糊. 例子: Deciding to rescind the earlier estimate, our report was updated to include $40,000 for new equipment.” 应改为 Deciding to rescind our earlier estimate, we have updated our report to include $40,000 for new equipment. (We决定呀, 不是report.) 2.句子不要凌碎. 例子: He decided not to audit the last ten contracts. Because of our previous objections about compliance. 应该连在一起. 3.结构对称,令人容易理解. 例子: The owner questioned the occupant's lease intentions and the fact that the contract had been altered with ink markings. 应改为: The owner questioned the occupant's lease intentions and ink alterations of the contract. 4.单众数不要搞乱,不然会好刺眼,看不舒服. 例如: An authorized person must show that they have security clearance. 5.动词主词要呼应. 想想这两个分别: 1.This is one of the public-relations functions that is underbudgeted. 2. This is one of the public-relations functions, which are underbudgeted. 6.时态和语气不要转变太多.看商务英语已经是苦事,不要浪费人家的精力啊. 7.标点要准确. 例如: He did not make repairs, however, he continued to monitor the equipment. 改为: He did not make repairs; however, he continued to monitor the equipment. 8.选词正确. 好像affect和effect, operative和operational等等就要弄清楚才好用啦. 9.拼字正确. 有电脑拼字检查功能后,就更加不能偷懒. 10.大小写要注意.非必要不要整个字都是大写,除非要骂人,:,例如: MUST change to OS immediately. 外国人就觉得不礼貌和喝令人一样. 要强调的话,用底线,斜字,粗体就可以了. 外贸函电写作技巧之二 B. 文体 1.可读性.对象是大学程度的话,用高中的英文就行,不要以为人人都是语言大师.多用短句(15-20字吧), 技术性的字,就更加要简单易明. 2.注意段落的开头.一般来说,重要或强调的事情都放在信件或段落的开头,而句子就放在最尾. 例如: 1.Because he was unable to attend the meeting personally, he forwarded his congratulations on cassette tape. 2.He forwarded his congratulations on cassette tape because he was unable to attend the meeting personally. 两者强调的事情就有分别了. 3.轻重有分. 同等重要的用and来连接,较轻放在次要的句子里. 4.意思转接词要留神. 例如: but (相反), therefore (结论), also (增添), for example (阐明). 分不清furthermore和moreover就不要用啦. 5.句子开头不要含糊不清的主词. 例子: These decisions have been a big disappointment to the committee members. They have delayed further action. They是指什么呀????开头少用this, that, it, they, 或 which. 6.修饰词的位置要小心,例如: He could only reimburse the cost after July 15. 应为 He could reimburse the cost only after July 15. 7.用语要肯定准确.切忌含糊. 例如:The figures show a significant increase.” 怎样significant呀,大哥? 改为: The figures show an increase of 19%. 8.立场观点一致. 少用被动语. 例如: Partial data should be submitted by April. 改为: You should submit partial data by April.就很好了. 外贸函电写作技巧之三 C. 格调 1.式样和句子长度不要太单调. 千篇一律的subject-verb-object会闷死人的.有时短句跟着长句可以化解一下. 2.弱软的词(e.g. was, were, is, are...)可以加强一点. 例如: Prunton products are highly effective in ... 改为: Prunton products excel in ...就有力很多了. 3.亲切,口语化是比较受欢迎! 用宾词和主动的词,让人家受落. 例如: 1. This information will be sincerely appreciated.” 2. We sincerely appreciate your information. 明显地,我们会喜欢第2句. 外贸函电写作技巧之四 D. 写信提示 1.人家的名字千万不要错.老一辈的看到名字错就干脆撵去垃圾桶. 同样, 头衔都不要错. 头衔或学位,任择其一吧.以下是一样的: Howard E. Wyatt, D.D.SPhD. Dr. Howard E. Hyatt 2.多过一个男人,用Messrs,就是Misters的意思,不过不要跟名字,跟姓就行啦.例如: Messrs. Smith, Wyatt, and Fury 女人呢? 用Mesdames, Mmes., or Mses. 同样不要跟名字. 例子: Mses. Farb, Lionel, and Gray 男女一齐呢? 弄清楚称呼就行.例如: Dr. and Mrs. Harold Wright Mr. Harold Wright and Dr. Margaret Wright Mr. and Mrs. Harvey Adams-Quinn 3.有人有自己头衔就要跟紧,例如有人有荣誉学位就不喜欢用一般的头衔啊~有时大头不知道对方头衔,干脆用Ms.算了. Ms. Sarah Gray 4.地址要低日期至少两行.处名时,职衔短可以一行过,长就下一行吧.例如: Ken Green, President Ken Green Vice President of International Operations 但这个就显得有点。。。: Ken Green Vice President of Unicom China 正确应为: Ken Green Vice President, Unicom China 5.老外的名字有时有Jr. 或 Sr.,之前的逗点是随你喜欢的,以下都是正确,不要笑人: Michael J. Smith, Jr. Michael J. Smith Sr. 6.外国国名尽量用大写.是为尊重,也方便邮差叔叔. 7.地址上的数字直接用阿拉伯数字吧,除了One,例子: 127 Ninth Avenue, North 127 E. 15 Street 5 Park Avenue One Wingren Plaza 556 - 91 Street 外贸函电写作技巧之五 书信的结尾致意要留意,弄清大家的关系才选择用词,例子: 1. Very formal非常正规的(例如给政府大老爷的) Respectfully yours, Yours respectfully, 2. formal正规的(例如客户公司之间啦) Very truly yours, Yours very truly, Yours truly, 3. Less formal不太正规的(例如客户) Sincerely yours, Yours sincerely, Sincerely, Cordially yours, Yours cordially, Cordially, 4. Informal非正规的(例如猪朋狗友,同事之类) Regards, Warm regards, With kindest regards, With my best regards, My best, Give my best to Mary, Fondly, Thanks, See you next week! 有时在we, I, and you之间选择是很烦的事-- 如果是公司代表联络生意之类,可以用: We will reimburse you for these legal expenses. Sinopec will reimburse you for these legal expenses. 如果单纯说你自己,可以用: I found the brochure very informative. 有时可以一起用啦...: We are pleased to offer you the position of sales director, and I am looking forward to our Tuesday morning meeting. 那么I和you呢?好烦好烦.一般来说,收信人的利益比较重要,名义上都要这样想.给人尊重的语气就一般不会错了. 多用you有时会有隔阂的感觉. You will be pleased to learn that you have been selected to serve on our advisory board. Your prompt response will be appreciated. (好像欠你一样) I'm pleased that our board has selected you as the best qualified candidate to serve on our advisory board. I hope you'll agree to serve. (这就友善多了) Your book was well written and comprehensive. (不用你来判断我呀~~) I thoroughly enjoyed your book and found an answer to every one of my questions about performance appraisals. (客气一点,人家受落) 总之,语气和宾词的运用得当能决定你的礼貌程度. 外贸函电写作技巧之六 开头致意 用人家的名字总好过人家的头衔称呼. 如果没有名字,或者是好正规信的信件,可以考虑这些: Dear Committee Membe:r: Dear Meeting Planner: Dear Colleagues: To All Sales Reps: To Whom It May Concern: Dear Sir or Madam: Dear Madam or Sir: Dear Purchasing Agent: 如果是公司呢? Gentlemen or Ladies: Ladies or Gentlemen: 什么怪事都有,如果那公司是全男班或全女班呢? Dear Sirs: Dear Ladies: Dear Mesdames: Gentlemen: Ladies: 有时见到人家用冒号就说人家错,其实也未必啊,看: Dear Mr. Jones: (非常正规) Dear Joan: Dear Jim, Jim, (非正规) 外贸函电写作技巧之七 签名 用笔亲自签名会比较受落,免到过都不要电脑贴图或盖章啦....不要把Mr., Ms., Mrs., Dr.之类一起签,人家会笑你的... 签名也看信件的语气.给朋友或公司客户,签Bill也可以,给陌生人就最好用Gates或者Bill Gates

外贸英语函电Business English correspondence；English Correspondence on Foreign Trade外贸英语函电辅导用书English Business Correspondence Reference Book《外贸函电》串讲资料Lesson2Expanding our business扩展业务 Remain to be保持be suppose to do something估计会remain to be保持做be acceptable to sb 被某人接受quote sb at the price of 报最低价have a good market销路很好deal in 从事…生意enquire for sth＋goods询盘enquire of ＋（质量、数量、规格等等）询盘make an enquiry for sb询盘detail in sth 某物的详细信息be in receipt of sth(已收到)一旦收到upon receipt of(没收到)一旦收到replace sth for sth 用某物代替某物acquaint with sth 是某人熟悉competitive for sth 某物具有竞争性by airmail通过航空邮寄in accordance with根据 lesson3on …basis以…为基础as requested 根据你方要求as per your request根据你方要求on request 根据你方要求provide with提供insist on doing坚持做某事in cash用现金支付in ＋price付款at ＋具体数额付款on the market在市场上be well-known for以…出名by tax用传真的方式out of stock不能供应、缺货at buyer’s option根据买方的选择as follows如下in due course及时的offer for＋未报价的商品offer of＋已报价的商品inform of通知某人under separate cover另寄at early date尽早referring to关于lesson4acceptable to sb被某人接受shipment will be effected发货in one’s favour以某人为利益refer to参考available for export可提供出口的货物introductory price优惠期价格subject to…doing以…为准much as尽管as regards有关as follows如下offeror发盘人offeree受盘人in that case在那种情况下in case如果in this case在这种情况下expire on someday某日到期valid for someday某日到期request to do要求做lesson5in triplicate一式三份establish porforma开立形式发票enquire for sth＋商品的名称enquire about＋商品的性质in advance提前in comformity with与某事一致in line with 与某事一致（用于商品的价格）take advantage of利用lesson 7original order原订单low the price降价let alone更不用说in line with价格与…一致out of line with…价格与…不一致acknowledge感谢for your information需要告知你come to terms成交conclude a deal成交go through处理regular order长期的订单execute order执行订单fulfill order执行订单have no choice，but to do something别无选择做某事look into仔细检查place order with somebody向某人下订单but for如果confirm doing确认做某事call for something要求consignment货物lesson8confirm an order确认订单make alternation in an order修改订单additional order增加订单modify an order修改订单cancel an order取消订单large/heavy/extensive order大订单fax an order传真订单induce to do 引诱去做某事at your request应你的要求on request应你的要求lesson 9keep as stock留作库存in stock有存货、现货sth sb sastisfactory to sbsth satisfy sbsb satisfied with sbon thirty day’s approval三十天的试销期repeat order续订单sth be load on board…某物已被装上船leave for开往leave of开出at one’s expense由某人支付at one’s cost由某人支付for one’s account由某人支付arrange（make ）immediate shipment(delivery)尽早装船、发货arrange prompt shipment尽早装船bring down price降价result in产生作用或效果result from发生的原因used to do something经常做某事have the pleasure of doing something乐意做某事have pleasure in doing something乐意做某事owning to heavy commitments由于太忙to the extend of扩大much to our regret非常抱歉lesson10sale season销售季节enclosed is our latest catalogue随函复寄的是…back order未交付的订单as you know 正如你方所知道的keep sb updated with随时告知double effort to do something双倍努力做某事anticipate doing期望做某事expect to do something期待做某事take a delivery of goods发货deliver your goods immediately立即发货big sale畅销to accept order接受订单to entertain order接受订单with the least possible delay毫不耽搁attend to somebody/something照顾、关照某人（某事物）in charge of somebody/something处于控制或支配地位Lesson 11 Terms of payment 1 、clean collection 光票托收 2 、Coincide with =in compliance with =comply with=in conformity =in accordance with =in line with (只用于价格) =conform to3 、in local area . in usual practice 4 、It is economical to do sth 5 、be meant to do =plan to do 6 、waste on sth 7 、insist/suggest/request/require/recommend sb (should ) do 8 、draw on sb at 30 day’s sight 9 、make an exception to do 10 、in the amount of 数量达到数额 amount to 总、共11 、T/T telegraphic transfer 电汇 12 、sight draft 即期汇票time draft 远期汇票13 、关于：with regard to =regarding to =as regards 14 、on basics 15 、we will draw on you a documentary draft at sight through our bank on collection basics .我们将通过银行以托收的方式用跟单即期汇票向你方索款。16 、at the conversion rate Lesson 12 credit 1 、conclude a deal =come to the term2、sb be satisfied with sthBe beneficial/satisfactory /acceptable /workable/sensitive to sb 3 、such being the case ,we would ask you change the terms of payment to D/A 60 days .60天的承兑付款交单4 、have no objection to do sth5 、involve sb into /in sth 6 、expend sale 7 、operating in a very competitive marketLesson 13 L/C Establishment 1 、To ensure smooth execution of sth 2 、establish /open /issue the credit 3 、L/C under contract NO.xxx 在第几号向下的合同On checking with our bank 经过我们银行的核查4 、Due to sth =owing to 由于Be due to do sth 准时做5 、rush to establish the credit 赶快6 、our payment is to be effected by confirmed , irrevocable sight L/C.(L/C payable by draft at sight)7 、The L/C valid for negotiation in China until the 15th day after shipment but within the validity of this credit .8 、expire on Lesson 14 L/C amendments1、 on going through /over 2、 expedite the shipment=make prompt shipment 3、 we find it impossible to advance the shipment ahead of schedule4、 shipping particulars /details发货详情5、 shipping /shipment date 6、 sail for开往sail from 开出7、 Please extend the shipment date of your L/C to October 15 and validity to October.8、 Amend … to read “…”Lesson 15 urge shipment 1 、urge immediate/prompt shipment Effect /arrange shipment for the goods Sth be ready for shipment Shipping advice/instruction 2 、referring to 参照 3 、up to the present moment ,up to now ,up till now ,so far 主句用现在完成时4、 captioned contract 5 、be in urgent need of sth =need sth urgently6 、press/urge sb to do sth 敦促7 、remind sb of sth 8 、file /lodge /register a claim with sb for sthLesson 16 shipping instruction and advice 1 、China Commodity Inspection Bureau中国商品检验局2 、survey report 检验报告3 、Should this trial order prove satisfactory to our customers. we can assure you that repeat orders in increased quantities will follow shortly .4 、sth have been shipped via/ex S/S“Browick” 5 、estimated time of departure/dispatch/arrival6 、take delivery of the goods 提货Make delivery of the goods 发货 Lesson 17 insurance 1、 insure=cover v 投保 insurance =coverage n 险别/种2、 insure …against …with =cover (goods) against (risk) with company 向。。为。。保。。险种3、 cover/arrange insurance for …against with向。。为。。保。。险种4、 Please insure the shipment for 110% of the invoice value5、 franchise 免赔率6、 claims are payable only for that part of the loss above 5%.只赔偿高于百分之五的那一部分损失7、 由你方支付 at your cost /for your account /at your expense8、 FPA 平安险 WPA /WA 水渍险 All risks 一切险TPND偷货、提货不着险 Leakage Risk 渗漏险 Shortage Risk 短量险 Breakage Risk 破碎险 Lesson 18 Complaints 1 、complain/make complaint about sth with sb 2 、be one’s fault 3 、as an alternative 4 、promotional price 促销价Lesson 19 Claims1 、improper /insufficient packing 2 、a thorough examination confirmed 经过仔细检验证实3 、On the basis of …4 、be responsible for 5 、let sb down 6 、short –weight 短重short-delivered 短交 short-landed 短卸 Lesson 20 Settlement of Claims1 、settle a claim for sth with sb 理赔2 、look into 调查3 、be determined to do sth 4 、be subjected to 5 、launch a new product 6 、prevent the repeat of such accident 防止类似事件再次发生7 、bring into attention 提请注意

一、中英文函电范文对照 1、外贸函电:回信 外贸函电:回信（英文版） Dear Mr. / Ms, Thank you for your letter conveying congratulations on my appointment. I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future. Sincerely 外贸函电:回信（中文版） 尊敬的先生/小姐， 感谢你来信对我的任命表达的祝贺。我也感谢您对我的工作给予的支持，并期望未来能有更好的合作。 诚挚的 2、外贸函电：回复投诉 外贸函电：回复投诉（英文版） 20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK Dear Sirs: Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the consignment was delivered promptly. We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together. We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready. Please keep case no.46 and its contents until called for by our agents who have been informed of the situation. We apologize for the inconvenience caused by our error. Yours faithfully, Tony Smith Chief Seller 外贸函电：回复投诉（中文版） ——先生: 多谢五月二十日有关第252号定单的来信。得悉货物及时运抵，感到高兴。 有关第46号箱错运货物一事，在此向贵公司致歉。经调查，发现装运时误将货物同放，所以有此错失。 该缺货已安排即时发运，有关文件准备好后会立即寄出。 错运的货物烦请代存，本公司已知会代理商，不日将与贵公司联络。 因此失误而引致任何不便，本公司深感歉意。

多实践，实战模拟，比如老总让你给外国公司发一封邀请函什么的，用心去写，不要被书本束缚了