a--客户服务b---顾客 a：***（公司名字你编一个吧）Leather Industry Company,may I help you?(如果不是在电话中进行的就删掉第一个小分句) b:Yes,I bought a derma bag from one of your sales department not too long ago,but it's broken now,so I wonder if I can return it. a:I'm so sorry for that,but when did you buy it? b:About two months ago,at that time,I was very content with the bag although it's a bit expensive. a:Sorry,the deadline is up,so we can't accept refunding your payment. b:Oh,how unlucky I am,but you should provide me a solution,right? a:Of course,according our company's rules,we can exchange another new one to you for free,is that Ok? b:That sounds good,let's make the deal. a:Thanks for your understanding and cooperation.Bye! b:Bye. 供楼主参考.
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