社区英语导游培训方案范文

旅游行业员工培训方案2017 　　旅游行业要对员工不断地进行培训，强化服务人员在职业道德、礼节礼貌、仪容仪表、服务技能等方面的培训，确保旅游景区接待服务质量明显提升。下面是我整理的关于旅游行业的员工培训方案，欢迎参考! 　　按照县委、政府关于发展文化旅游产业的目标，为提高我县旅游服务整体水平，改善旅游服务环境，着力打造黎平旅游形象，加快推进全县旅游文化产业发展，特制作如下培训方案。 　　一、指导思想 　　以科学发展观为指导，以行业从业人员素质提升为主线，通过组织培训班、举行旅游从业人员技能大赛等措施，促进旅游-行业从业人员队伍数量、质量有较大提升，打造一支与我县旅游业发展相适应的人才队伍。 　　二、培训目标和任务 　　1、保证从业人员持证上岗。通过对旅游星级宾馆、等级乡村旅舍、旅游服务示范单位、旅行社、景区点的'旅游从业人员进行培训，规范管理旅游从业人员队伍，使以上单位旅游从业人员持证上岗率达到95%以上。 　　2、确保旅游市场规范化、系统化，使安全生产落到实处。 　　3、提高全县政务商务接待讲解水平。 　　三、工作方式 　　培训方式采取理论与实践相结合;在省州旅游部门帮助和省州旅游院校的支持下，选送优秀教师到黎平实地授课。 　　四、培训任务 　　1、旅游企业及景区点业主或负责人培训一期; 　　2、宾馆酒店服务人员培训两期; 　　3、景区景点讲解员培训两期; 　　4、乡村旅游服务人员培训四期; 　　5、乡村旅游餐饮从业人员培训四期; 　　五、培训范围和对象 　　(一)景区(点)、旅游企业业主或负责人; 　　(二)景区点讲解员、旅行社导游员、全县机关单位和乡镇文旅游宣传员; 　　(三)星级宾馆、等级乡村旅舍、旅游示范单位及从事乡村旅游的餐饮、住宿、购物、休闲等服务人员。 　　六、培训内容 　　(一)宾馆酒店、旅行社、景区(点)负责人培训 　　培训内容：《星级酒店评定标准》、《旅游法》、旅游投拆处理、旅游安全生产知识、旅游管理与服务理念、景区与宾馆酒店及旅行社座谈及合作。 　　(二)景区景点讲解员及导游员培训 　　培训内容：开展导游讲解技巧、黎平县情、黎平旅游资源概况、旅游线路及交通和肇兴、翘街、八舟河等景区导游词 　　(三)宾馆酒店服务人员培训 　　培训内容：开展接待礼仪礼节、住宿、餐饮服务技能、黎平旅游资源和民族文化、简单英语等培训。 　　(四)乡村旅游民居旅馆从业人员培训 　　培训内容：开展消防安全、治安管理、礼貌礼节、客房清理、卫生清扫和民居旅馆星级评定规范标准等培训。 　　(五)乡村旅游餐饮从业人员培训 　　培训内容：开展消防安全、食品卫生安全、礼貌礼节、卫生清扫、服务技能操作、厨房卫生要求、团餐菜单制作标准、菜品制作和乡村旅游餐饮星级评定规范标准等培训。 　　七、时间安排 　　八、教材准备 　　黎平旅游景区导游词、《黎平旅游指南》及相关教学材料等。 　　九、工作任务安排 　　(一)组织机构 组 长：刘建红 　　副组长：左承玲、姜明文、杨祖华 　　成 员：梁习莉、段国平、易世艳、王苏叶、吴仕莲 (二)、具体安排 　　1、工作安排及协调：刘建红 　　工作职责：对整个培训工作进行总安排和调度。 2、组织生源、安排教学：左承玲 　　工作职责：制订各期详细教学方案，对接省州旅游局及省州旅游院校领导聘请教师培训，对生源进行统计、安排课程表、培训场地联系及布置，对培训班进行管理。 　　3、培训资料准备：杨祖华 　　工作职责：准备黎平旅游景区导游词、《黎平行知》、《黎平旅游指南》等等资料。 　　4、后勤安排：易世艳、王苏叶 　　工作职责：培训用水、车辆、食宿安排。 　　十、经费预算： ;

(一)有关奥运志愿者 1、考题示例 为了更好地举办2008年北京奥运会，有关部门现向全社会招聘志愿者。要求： 1、具有为奥运服务的热情，为各国运动员及客人做好服务； 2、掌握丰富的文化知识，既是奥运的服务人员，也是文化的使者； 3、具有流利的英语表达能力，能做好沟通工作。 假如你叫李华，请根据以上要求，写一封想作奥运会的志愿者申请信。 要求：字迹工整，100词左右。开头已写好，不计入总词数。 2、参考范文Dear Sir or Madam: Thank you for taking your time to read my letter. As the coming of the 2008 Beijing Olympic Games, I’d like very much to be a volunteer. All our Chinese are hosts for this special event. Above all, I promise I should endeavor to serve with enthusiasm our distinguished guests and athletes from all over the world. Besides, I have a rich knowledge about Chinese history, so I will be not only a servant but also a carrier for our splendid culture. What’s more, as we all know, English as an international language, will play an important role in communication during Olympics, and I am good at it. I can express myself fluently and clearly in English. To sum up, I believe I can be a qualified volunteer. I will value it and do all I can if I could be accepted to be one. Yours, Li Hua (二)有关环保 1、考题示例 根据国务院发布的“限塑令”，自2008年6月1日起，在所有超市、商场实行塑料购物袋有偿使用制度，超市、商场一律不得免费提供塑料购物袋。请你写一篇英语短文，要求包括以下内容： 现状：目前中国每天消费近30亿个塑料袋，造成了严重的资源浪费和环境污染； 限塑令的意义：减少塑料袋使用量，提高公众的环保意识； 提倡：重拎布袋子，重提菜篮子。 参考词汇：禁令 ban 意识 awareness 提倡 advocate 2、参考范文 The problem of “white pollution” caused by used plastic is becoming increasingly serious, in which plastic shopping bags play an important role. In China about three billion plastic shopping bags are consumed every day, which results in a great waste of resources and heavy environmental pollution. Luckily, The government has put a nationwide ban on the use of free plastic bags, demanding that all stores and supermarkets not provide customers with free plastic bags after June 1. The rule will undoubtedly reduce the use of plastic bags and enhance the awareness of environmental protection. It is highly advocated that we should turn to cloth bags and shopping baskets from now on.(三)社区服务(教英语) 1、考题示例 随着奥运脚步的临近，“全民学英语、共同迎奥运”活动正在开展。请根据以下提纲用英语写一篇日记： 1、周日作为志愿者来到社区教授英语； 2、课前认真备课，但感到有些紧张； 3、居民们学得很用心、很有收获； 4、我的感受…… 要求：字迹工整，100词左右。开头已写好，不计入总词数。 参考词汇：居民 resident 2、参考范文 June 4th , Sunday Sunny Today I went to our community to teach our neighbors some everyday English. The residents who came to our lesson were mainly middle-aged or elderly men and women who had little knowledge in English. In order to be a qualified teacher, I got myself fully-prepared. I picked out some frequently-used English expressions when meeting foreign guests. Before the class began, I felt quite nervous. But to my surprise, my lesson was a great success! Although what I taught was not easy for my audience, they did try their best to read after me and practice a lot. In the end, some of them even could make a short conversation! How amazing! I was quite satisfied with my volunteering work today. (四)奥运与健身 1、考题示例 请你根据下表所提供的信息，写一篇报告，描述奥运会给中学生生活带来的变化。 迎奥运之前迎奥运之后 学校每周两节体育课，并且有时被文化课占用每天一小时体活课，师生一起开展户外活动 学生只顾学习，忽视运动锻炼重视锻炼，认识到身体好可以促进学习 参考词汇：忽视 neglect 2、参考范文 As the form reflects, with the Beijing 2008 Olympic Games’ drawing nearer and nearer, some positive changes have taken place. Before that, each week, only two so-called PE lessons were scheduled, during which sometimes we were actually having lessons such as Chinese, Math, Physics and so on. Most of us, who mainly cared for our studies, always neglected physical training. Luckily, the Olympics come! Nowadays, in contrast, we spend more of our time doing physical exercise, for which one hour is arranged every day. We, along with our teachers, organize some outdoor events. Having realized that a sound body can, in turn, help us to learn more productively, we ourselves begin to pay close attention to our physical health.(五)奥运精神 1、考题示例 仔细观看下列海报，写一篇短文阐述图中所表达的奥运精神。 要求：表达连贯，可适当发挥想象，100词左右。 参考词汇：羽毛球 badminton 橄榄忮 olive branch 接力棒 baton 2、参考范文 Olympics in Posters There are two people in either posters, each of which tells something about Olympic spirits. In the first poster, two badminton players hold one gold medal together, which suggests that cooperation always comes first in Olympics. Although all the players struggles to be higher, faster, and stronger, the teamwork usually plays a very important role in a lot of events, such as football, group gymnastics and relay races. In the second poster, in the relay race one athlete is passing an olive branch, instead of a baton, on to the next one. What does it mean? It shows us that the Olympics mean more than just competition. Peace and friendship are also part of the Olympics! In short, all the events involved in Olympics are symbols of strength, competition and more importantly, cooperation and world peace.(六)有关订票问题 1、考题示例 假设你是李华，奥运前夕你收到英国笔友Peter的来信，信文如下：Dear Li Hua, Thank you for your letter telling me that Shenyang is a host city of Beijing Olympic Games and some of the football games will be held in your hometown. I’d like very much to watch one of these great events. Therefore, could you bother yourself to buy me a ticket? Thank you! Yours, Peter 根据来信，你已经帮他买好一张中国队对巴西比赛的门票，比赛时间是2008年8月17日下午19点，地点在沈阳奥体中心，A票，100元，座位号是F区18排16号。请根据以上信息，给Peter回信。 2、参考范文Dear Peter， I’m so happy to hear from you again. It’s my pleasure to give you a hand to buy a ticket for the football game which you want to watch. Now, I’ve got the ticket for the match between the football teams of China and the Brazil. The game starts in the Olympic Sports Center Gymnasium, at 7:00 p.m. on August 17th, 2008. You will sit in Row 18, No. 16. of Area F with your A ticket. By the way, the ticket is cheap. Only 100 yuan! The game must be fantastic and I’m delighted to be company with you. Wait for your coming. Yours, Li Hua (七)迎奥运、讲文明、树新风 1、考题示例(1) 为迎接奥运会在中国举行，请写一篇关于讲究文明礼仪的倡议书，具体内容包括： 1、讲究文明礼貌是中华民族的传统； 2、面对外国友人应热情大方、彬彬有礼； 3、要坚决杜绝公共场所大声喧哗、拥挤打闹、随地吐痰等不文明行为； 4、奥运即将召开，我们将代表中国形象。 参考词汇：喧哗 uproar 2、参考范文(1) My dear fellow students, The Olympics are just around the corner. Today I want to talk about good manners and courtesy. We Chinese have always been respected and highly praised for good manners and courtesy, which have, as well, become precious traditions of our people. In a couple of weeks beyond, a large number of foreign friends will come to China to join us in enjoying the Olympics. Before foreign guests, we should have an easy manner and behave politely and warm-heartedly. In public places, such ugly behaviors as uproar, pushing or squeezing together, spitting and so on should be determinedly forbidden. In a sense, each of us will not simply stand for ourselves but stand for China. Therefore, boys and girls, let’s do it well right now and the eyes of the world are to on us! 3、考题示例(2) 从2007年10月1日起，北京出租车全面禁烟。现在请你根据下面提示写一篇英语短文宣传这一活动。 活动意义：创办“无烟奥运”，提高人民健康水平； 活动措施： 1、车内张贴告示：禁止吸烟； 2、严禁司机在车内吸烟，否则罚款； 3、司机有义务劝说乘客不要在车内吸烟。 你的倡议：…… 参考词汇：无烟奥运 “non-smoking” Olympic Games 3、参考范文(2) For the purpose of holding a “non-smoking” Olympic Games and improving the health of Chinese people, an activity to ban smoking inside taxis has been running in Beijing since October 1, 2007. The steps are taken as follows. First of all, signs of “No Smoking” are put on in taxis. Secondly, taxi drivers are forbidden to smoke inside taxis. Whoever breaks the rule will get fined. Additionally, drivers are responsible for persuading passengers out of smoking in the taxis. This activity needs joint efforts of all the citizens, which will, in turn, benefit both drivers and passengers. In order to achieve the goal, let’s do our bit.八)观光旅游、景点导游 1、考题示例 假设你是李华，你是一名奥运会志愿者，你将带领一个来自美国的奥运旅游团游览某城市一著名的旅游景点---XXX。请用英文写一个关于XXX和活动安排的口头导游词，主要内容包括： 1、欢迎来到XXX城市，我很高兴成为你们的导游； 2、XXX是一个具有悠久历史的城市； 3、XXX是XXX市的历史性建筑，是XXX的发源地； 4、“XXX”已经成为世界文化遗产； 5、祝愿大家在XXX玩得开心。 2、参考范文 Ladies and gentlemen Welcome to XXX! I feel honored to be your guide for the one-day tour to the XXX. First of all, on behalf my travel agency, I’d like to extend my welcome to all of you. Our schedule for today is to visit the famous scenic spot --- the XXX, which is the historic architecture in the city of XXX. As the origin of XXX, the XXX has become the world cultural heritage. I’m quite sure that you will be impressed by the beauty of the royal construction and the long history of the city as well. Wish you have great fun during the whole day! Ok, next, I will show you around the whole XXX and introduce it in details to you.