商务电话礼仪英文

商务电话礼仪英语作文

国际商务运作离不开电话这一便捷的通讯工具，当你的声音通过话筒传向世界各地时，是否也能做到彬彬有礼？接下来是我为您整理的商务电话礼仪英语作文，希望对您有所帮助。

Charm of intonation

Answering a phone in a clear and pleasant tone can show the speaker's professional demeanor and amiable personality.Although your partner can't see your face, your joy or irritation will come through your voice.When you call, your tone should be smooth, soft and serene. Then, if you can talk to each other with a smile, it will make your voice more friendly and enthusiastic.Never chew gum or eat while you're on the phone.

Decent questions and answers

The call should be answered immediately after the second bell rings

When the other party should take the initiative to identify the company or the name of the Department and its name, should not pick up the phone asked: “ Hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple language.The end of the telephone conversation, usually made by the calling party, then politely said goodbye to each other.No matter what the reason for the telephone call, the party shall be responsible for the redial.

Telephone Message

In business complaints, it is most common to fail to return calls in a timely manner.In order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the reply.Generally within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called back.If you really can't call back personally, you should trust someone else.

Pay attention to jet lag

Before making a call, make sure the difference between the time difference and the working hours of each country. Don't make a phone call on the day off so as not to influence the rest of the day.Try not to call home even if the customer has told you the phone number at home.

Use the telephone properly

In America you can sell the goods to a person be strangers to each other by telephone, while in Europe, Latin American and Asian countries, telemarketing or on the phone for a long time to talk business on the unacceptable.The best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange interviews.Of course, once the two

International business is inseparable from the telephone, a convenient means of communication. Can your voice be courteous when your voice travels around the world through the microphone?

The charm of intonation, answering the phone in a clear and pleasant tone, shows the professional demeanor and amiable character of the speaker. Although your partner can't see your face, your joy or irritation will come through your voice. When you call, your tone should be smooth, soft and serene. Then, if you can talk to each other with a smile, it will make your voice more friendly and enthusiastic. Never chew gum or eat while you're on the phone.

The appropriate answer calls should be answered immediately after the second bell sound, should take the initiative to identify the company or department name and his name after politely greeting each other, do not pick up the phone and asked: “ Hello, who are you looking for? ” also, to call people need to leave a message should be clear to report the name, unit number, and a message in simple language. The end of the telephone conversation, usually made by the calling party, then politely said goodbye to each other. No matter what the reason for the telephone call, the party shall be responsible for the redial.

Telephone calls are most common in commercial complaints and cannot be answered in a timely manner. In order not to lose every opportunity to clinch a deal, some companies even make telephone calls to be within an hour of the provisions of the reply. Generally within 24 hours of the phone message to reply, if you call back, just in case the other party is not in, but also to leave a message, indicating that you have called back. If you really can not personally call back, you should entrust others agency.

Pay attention to the time difference. Make sure you know the time difference and the hours of work before you make a call. Don't make a phone call on the day off so as not to interfere with the rest of the day. Try not to call home even if the customer has told you the phone number at home.

The proper use of the phone in America you can sell the goods to a person be strangers to each other by telephone, while in Europe, Latin American and Asian countries, telemarketing or on the phone for a long time to talk business on the unacceptable. The best way to develop good business relationships is to negotiate face to face with customers, while the telephone is mainly used to arrange interviews. Of course, once the two sides have met, it is much easier to communicate with each other by telephone.

商务礼仪必备英语18条

以下是由我为大家精心整理出来的商务礼仪必备英语18条 ，希望大家能够喜欢。

1. what's the “first custom” in the international society? 被国际社会公认的“第一礼俗”是什么?

“lady first”。女士优先。

2.what is the “three a” principle in social communications? 社交中的“三a原则”指的是什么?

accept, appreciate, admire接受对方，重视欣赏对方，赞美敬佩对方。

3.what does top mean in the international etiquette? 在国际礼仪中，top指的是哪三个原则?

time, objective and place 时间，目的， 地点。

4.when you are talking with people from western countries, eight topics should be avoided. what are they? 和西方人交谈时，应避免哪八个话题?

age, marital status, salary, experience, address, personal life, religious belief, politics, and opinions about other people.年龄，婚否，收入，经历，住址，个人生活，宗教信仰，政治见解，以及对他人的看法。

5.which three words are the most common ones in social life? 哪三个词在社交场合最常用?

thanks, excuse me (sorry)， please. 谢谢，对不起，请。

6.what are the requirements for appearance in social communication occasions? 社交场合的仪容要求是什么?

natural, harmonious, beautiful自然，和谐，美观。

7.could you tell us the general rules for greetings? 打招呼致意的一般规则是什么?

gentlemen say hello first to ladies. 男性先向女性致意。

young men say hello first to elderly men. 年轻者先向年长者致意。

the employees say hello to the employers.下级应向上级致意。

8.you want to visit a foreign friend, and what will you do first? 你想要拜访一位外国朋友，首先应该怎么做?

you'd better make a phone call first to make an appointment. 你最好打电话预约一下。

9.to attend a formal party, how will you dress yourself? 参加正式晚会，应如何着装?

an evening dress or a suit 晚装或套装。

10.on formal occasions, how many colors of all your clothes should be? 在正式场合，一个人全身服装的颜色应该多少种?

no more than three. 最好不超过三种。

11.on formal occasions, what kind of shoes should a man wear? 在正式场合，男士应穿什么样的鞋?

black leather shoes.黑皮鞋。

12.on formal occasions, can a man match the black shoes with white socks? 在正式场合，男士的`黑皮鞋可以和白袜子搭配吗?

no, he can't. 不可以。

13.if the suit is buttoned, where should be the stickpin? 西装系着扣时，领带夹应在衬衫的哪两粒钮扣之间?

between the second button and the third button of the shirt.夹在衬衫的第二和第三粒钮扣之间。

14.if the suit is unbuttoned, where should be the stickpin? 西装敞着穿时，领带夹应在衬衫的哪两粒钮扣之间?

between the third button and the fourth button of the shirt.夹在衬衫的第三和第四粒钮扣之间。

15.when your foreign friend says, “your new dress is so beautiful.”what are you supposed to say? 当你的外国朋友对你说：“你的新衣服真漂亮!” 你应该怎么说?

you should say, “thanks, i am glad you like it.” 你应该说：“谢谢，很高兴你喜欢。”

16.when taking the escalator, which side should you stand on? 坐手扶电梯时，应站在靠哪边的位置?

you should stand on the right side. leave the left side for someone in rush. 应靠右侧站立，为有急事的人空出左侧通道。

17.in big parties, how do people get to know each other? 在大型聚会上，人们怎样相识?

by making self-introduction.通过自我介绍。

18.when making self-introduction, how many minutes should it take? 做自我介绍时，多长时间为宜?

half a minute, no more than one minute.半分钟，不能超过一分钟。