商场经理意见英文

关于酒店职位英文缩写汇总

酒店要为客人提供高质量的服务，必须通过服务员的服务来体现。因此，服务员的素质、个人形象、礼仪、礼貌、语言交际能力、应变能力、服务技能和服务技巧等，是酒店提高服务质量的重要条件。下面为大家带来酒店职位英文缩写，快来看看吧。

酒店职位英文缩写

GM---GENERALMANAGER 总经理

DGM---DUTYGENERAL MANAGER 副总

DOR---DIRECTOR OF ROOMS 客务部总监

AM---ASSISTANT MANAGER 大堂经理(住店时投诉可以找的'人)

FIN---FINANCE 财务部

DOF---DIRECTOR OF FINANCE财务总监

DOM---DIRECTOR OFSALES&MARKETING 销售部总监

FO---FRONT OFFICE 前厅部

FOM---FRONT OFFICEMANAGER 前厅部经理

FD---FRONT DESK 前台

CONC---CONCIERGE 礼宾部

BC---BUSINESS CENTER 商务中心

F&B---FOOD&BEVERAGE餐饮部

ENG---ENGINEERING 工程部

HK---HOUSEKEEPING 客房部

HR---HUMAN RESOURCES 人力资源部

市场营销部=sales & Marketing Division

销售部=Sales Department

公关部=Public Relation Department

预订部=Reservation Department

客务部=Room Division

前厅部=Front Office Department

管家部=Housekeeping Department

餐饮部=Food & Beverage Department

康乐部=Recreation and Entertainment Department

工程部=Engineering Department

保安部=Security Department

行政部=Rear-Service Department

商场部=Shopping Arcade

人力资源开发总监=Director of Human Resources

人事部经理=Personnel Manager

培训部经理=Training Manager

督导部经理=Quality Inspector

人事主任=Personnel Officer

培训主任=Training Officer

财务总监=Financial Controller

财务部经理=Chief Accountant

成本部经理=Cost Controller

采购部经理=Purchasing Manager

采购部主管=Purchasing Officer

电脑部经理=EDP Manager

总出纳=Chief Cashier

市场营销总监=Director of Sales and Marketing

销售部经理=Director of Sales

公关经理=P.R.Manager

宴会销售经理=Banquet Sales Manager

销售经理=Sales Manager

宴会销售主任=Banquet Sales Officer

销售主任=Sales Officer

高级销售代表=Senior Sales Executive

销售代表=Sales Executive

公关代表=P.R. Representative

Executive Office=总行政办公室

宾客关系主任=Guest Relation Officer

公关部经理=Public Relation Manager

公关部主任=Public Relation Supervisor

客户经理=Account Manager

高级客户经理=Senior Account Manager

资深美工=Senior Artist

美工=Artist

销售部联络主任=Sales Coordinator

资深销售中心预订员=Sales Center Senior Reservation Clerk

销售中心主任=Sales Center Supervisor

礼宾部经理=Chief Concierge

行李员=Bellboy

女礼宾员=Door Girl

礼宾司=Door Man

Accounting=财务部

Sales & MarketingDept=营销部

General Manager=总经理

Human Resource &Training Dept=人力资源及培训部

Deputy General Manager=常务副总经理

Room Division=房务部

Food & Beverage Dept.=餐饮部

Purchasing Dept=.采购部

Electronic Data ProcessingDept.=电脑部

Security Dept.=保安部

Engineer Dept.=工程部

客房总监=Director of Housekeeping

前厅部经理=Front Office Manager

前厅部副经理=Asst . Front Office Manager

大堂副理=Assistant Manager

礼宾主管=Chief Concierger

客务主任=Guest Relation Officer

接待主管=Chief Concierge

接待员=Receptionist

车队主管=Chief Driver

出租车订车员=Taxi Service Clerk

行政管家=Executive Housekeeper

行政副管家=Assistant Executive Housekeeper

办公室文员=Order Taker

客房高级主任=Senior Supervisor

楼层主管=Floor supervisor

楼层领班=Floor Captain

客房服务员=Room Attendant

洗衣房经理=Laundry Manager

餐饮总监=F&B Director

餐饮部经理=F&B Manager

西餐厅经理=Western Restaurant Manager

中餐厅经理=Chinese Restaurant Manager

咖啡厅经理=Coffee Shop Manager

餐饮部秘书=F&B Secretary

领班=Captain

迎宾员=Hostess

服务员=Waiter ,waitress

传菜=Bus Boy, Bus Girl

行政总厨=Executive chef

中厨师长=Sous Chef(Chinese Kitchen)

西厨师长=Sous Chef(Western Kitchen)

西饼主管=Chief Baker

工程总监=Chief Engineer

工程部经理=Engineering Manager

值班工程师=Duty Engineer

保安部经理=Security Manager

保安部副经理=Asst. Security Manager

保安部主任=Security Manager

保安员=Security Manager

商场部经理=Shop Manager

商场营业员=Shop Assistant

市场营销部=Sales&Marketing Department

礼宾司=Chief Concierge

房务部=Room Division

康体部=Recreation Department

娱乐部=Entertainment Department

销售部总监=Director of Sales

高级销售代表=Senior Sales Representative

销售代表=Sales Representative

行政总厨=Executive chief

酒店公寓客服专员工作职责与职位要求

职位描述 ：

1、熟悉掌握公寓的产品知识、服务标准；

2、掌握公寓业务系统及技能，为住客办理预定、签约、入住，催费、退房结账等一系列手续；

3、负责保管、制作和发放客房门锁卡、门禁卡、电梯卡，帮住客办理停车服务；

4、统筹、协调各部门共同为住客提供优质专业的对客服务；

5、与住户保持良好的沟通，了解住客全方面需求和意见，及时落实解决，保证住客满意度；

6、及时有效的解决住客简单投诉，协调处理突发事件；

7、准确掌握各类资讯，为住客提供问询服务；

8、掌握住客押金、租金收缴情况，及时跟进催缴；

9、开具工程单、文件整理和归档；

10、协助前台主管组织客户活动，建立与住客的良好关系；

11、认真细致做好交接班工作，保证工作的延续性。

岗位要求 ：

1、年龄20—28周岁，性别不限，形象好，气质佳；

2、大专以上学历，专业不限，酒店及旅游管理专业优先；

3、具备良好的服务意识和服务态度；

4、为人诚实温和、严谨细致，工作认真负责，充满热情；

5、良好的团队合作精神和沟通、协调能力；

6、基本的英语听说能力；

7、完成客服经理及主管安排的其它工作。

工作地址：深圳市南山区蛇口

薪酬福利：五险一金、商业险、包住、月休8天、薪资5500—6000（税前）、季度奖金、年度激励金

上班时间：A班：7：00—15：30；B班：14：30—23：00

My friendI have a good friend.She is my classmate,her name is Yuxing.She is a pretty girl.She studies in Tiandong No.2 Middle school,she is in Class 1,Grade 1.She studies hard all day.And she can speaks Japanese English and Chinese very well.So she often help my English and Japanese.I thank you for her help. And I help her math, too.Because my math is very good. We learn from each other and help each other.Yuxing often in a white T-shirt and a black skirt.We are all think shi is a lovely girl.And Yuxing likes sports very much. She likes playing basketball,bassball,ping-pongball and badminton very much. So we are often play them.Yuxing has a big famili,there are nine people in her family.They are her mother,her father,her brother sister,her uncle,her aunt,her grandparents ang her.She loves her family very much.There are somethings about my dear friend Yuxing.

一封表扬信Dear Manager: I am a reporter from the News Weekend. Because of the demand of my work, I often come to Beijing to do interviews. Your hotel is my favorite, because of the comfortable living conditions, and the considerate service, especially your excellent food. The restaurants in your hotel have many kinds of delicious food such as Chinese food, Japanese food, French food and so on. Among these delicious foods, I like the Beijing Toast Duck best, not only because of its Chinese characteristics but also its special taste for people from all over the world. So every time I come here I always choose this course. Furthermore, what impressed me most is the high quality service, it always makes me feel at home. Waiters and waitresses are so kind and warmhearted that they always earnestly recommend every new or special food of the restaurant. I will recommend your hotel and restaurant to my friends without any reservation and hesitation. Hope your hotel and restaurant will be more prosperous in the future. Sincerely yours, 投诉信（在一家商店买了一台彩色电视机，没有图象，与营业员交涉，没有得到满意解决，向商场经理写的一封投诉信）Dear xxx Manager of xxx hypermarket: I have purchased a color Tele from your store the day before yesterday, May 27th. It is only after I came back home that I realized the situation that it was without image. The shop assistant had indicated the samples, but the one i bought had not been shown on the spot. I had trusted them and thought it was a huge company which meant a big guarentee. I brought the set to the salespeople,and wanted to negotiate with them that It was not my fault, and it must be replaced with a new one by all means. How dare they deny like: the goods sold out from their counter are all premium quality. This kinds of problem was impossible to happen to them...and also added why I did not have a try on the scene, which made me quite annoyed. You know dear manager, your supermarket is a renowned one with good customer-service quality eversince its establishment. However, when the sales of yours were treating me like that yesterday. It's really getting on my nerves and I feel we customer is not god,but would rather say, dog. Could you please helping me out with this issue? I indeed don't wanna undergo this kind of service anymore. Thanks and await your reply. Yours faithfully 证明信（关于大学毕业证书） Let it be known that Mr. Wen Huang, native of Jiangsu Province, born on August 30, 1973, having specialized in Marketing in the Department of Economics & Management from Sept.1995 to July 1998 and having completed the four year undergraduate program with qualified standing,is hereby awarded this Certificate of Graduation.一则通知Notice of Foreign Language Department "Cultural influence on English learning" talks will be held in the Meeting Room of Foreign Language Department on Dec 8(Friday)by foreign nationality English professor-UFO,who is from Szechwan University. Thank you! Notified by Foreign Language Department 一则启示寻物启事-Lost Lost（寻物启事） At 9:30 a.m. this Saturday, Mr. Perkin carelessly lost his suitcase when he went to Jin Ancestral Temple from Yingze Street by bus. The suitcase is square, orange color and made of leather. On it there is a metal handle to which a label is tied. And Perkin’s name is written on the label. Inside the suitcase is a camera made in Japan, several rolls of film and two woolen jackets. In the packet on the front cover puts a Chinese-English dictionary and two letters from U. S. A. In the back packet is a wallet with 1,000 dollars and a train ticket from Taiyuan to Beijing inside. Will the finder contact with Mr. Perkin, please? His telephone number is 7075441. Many thanks to the finder from Mr. Perkin. 本星期六上午九点半，Perkin先生从迎泽乘公共汽车去晋祠时，不慎将手提箱丢失。 手提箱为方形、桔色、皮制。提箱上有一个系着标签的金属提手。标签上写着Perkin的名字。箱内有一日本相机，几卷胶卷和两件毛料上衣。 箱前的口袋里放着一本汉英词典和两封美国来信。箱后有一装有1000美元的钱包和一张从太原到北京的火车票。 请拾到者与Perkin先生联系，他的电话号码是7075441。Perkin先生将不胜感激。