1.You bought this goods, have several buyers questioned many of the same problem, so we cut a piece of the same products,Be sure have water, another inside before shipment, we will check it again. Of course we have to believe in water, , if you insist it without water, please cut open it, if it does not water, that we would a full refund. Please keep the goods until we solve this problem. Thank you for your understanding.2.I am so sorry, please don't worry about this problem, We pay much attention to this problem. We can solve the problem in view of this situation, we will refund $10 as compensation, Are you willing to accept such a solution? If not, we can discuss other solutions. Thank you for your understanding.