酒店英语电子教案

这个很多了，一、酒店服务英语---预定酒店服务英语（一）1、上午/下午/晚上好，我能为您做些什么？.................,May I help you?2、请问您一共有多少人来用餐？How many presons are there in you party,Sir/Madam?How many gicests are coming?3、请问您几点到？What time would you like to arrive?4、请问您贵姓？May I have your name,please?酒店服务英语（二）5、可以留下您的联系方式吗？May I take your telephone number,please?6、请问您有什么需求需要我们做准备的？Is there anything specis you would like us to prepore?7、如果您有什么要求，请通知我们。If you have further requiements,please let us know.8、恐怕我们餐厅给您留座到晚上8：00。I'm afraid that we only can guarantee the table before 8:00in the evening.二、酒店服务英语---迎宾酒店服务英语（三）1 、上午好，欢迎光临。。。。。Welcome to our restanrant.2、我能为您做些什么？May I help you?3、请问您是否有预定？Do you have a reservation?4、请问您一共有多少人来用餐？How many persons酒店服务英语（四）5、请这边走/请跟我来。This way please/Follow me,please.6、先生，您看见在这里可以吗？Would you like to sit here,sir?7、您是愿意靠窗户坐还是靠门坐呢？Which do you prefer,by the window or near the door?8、您对这张餐桌还满意吗？Is this table fine with you?酒店服务英语（五）9、这是您的菜单，先生。Here is the menle for you,sir.10、对不起，先生，我们现在没有空餐桌，请您在酒吧稍等一会儿，好吗？有空桌，我们会立刻通知您。I'm sorry,sir,we don't have a free table now,Would you like to have a drink in the bar?We'll call you as soon as possible.11、先生，对不起，让您久等了。I'm sorry to keep you waiting,sir?12、如果您在用餐时有什么问题，请告诉我。If you need any help,please call me.三、酒店服务英语---点菜酒店服务英语（六）1、请问我可以为您点菜吗？Are you ready to order now?2、请问您想吃些什么？What would you like to order?3、请问您还需要点别的吗？Would you like some more?4、请问您的牛排要几成熟？How would you like your steak coled?(Rare 一成熟；Medium Rare 三成熟；Medium 五成熟；Medium Well 七成熟；Well Done 全熟）5、对不起，先生，这道菜已卖完。I'm sorry sir ,we don't have any more.四、酒店服务英语---征询意见酒店服务英语（七）1、请问您对一切还满意吗？Is everything to you satisfaction?Is everything all right with your med?2、请问您还需要我为您提供些什么吗？Is there anything eles that I can do for you ?Can I bring you anything else?3、请问我能清理餐台吗？May I clean your table now?Would you like me to clear you table?五、酒店服务英语---致歉酒店服务英语（八）1、先生，实在对不起，我为我刚才的鲁莽行为向您道歉。I'm terribly sorry for such a mistake sir?2、先生，对不起，我马上给你换一盘。I'm change it right away.3、实在对不起，我马上报告主管。I’m very sorry ,I'll call the superrisor.4、我再次向你道歉。I would like to apologize once again.5、对不起，但我们很高兴您向我们指正出来。I'm sorry,but we glad you pointed this buttons.六、酒店服务英语---结帐酒店服务英语（九）1、请问您现在结帐吗？Would you like to have the bill now?2、请问您是付现金还是使用信用卡结帐？Would you like to pay cash or by cred it card?3、请问你们是分帐单是是合在一起？Would you like the amout on the same billor seperately?4、对不起，我马上再重新算一遍。Sorry,I shall add it up again.酒店服务英语（十）5、对不起，您能告诉我哪儿错了吗？Sorry,would you show me what is wrong.6、对不起，您能告诉我您的房间号并出示您的房卡吗？Sorry,may I have you room key and room card?7、对不起，请您在这签个名。Excuse me ,sir, would you please sign your name here?七、酒店服务英语---送客酒店服务英语（十一）1、感谢您的光临希望再次为您服务。Thank you,sir,we hope to see you again.2、很高兴您用餐愉快，再见。I'm glad you enjoyed your med,Good bye.3、十分感谢，祝您有个愉快的夜晚，再见。Thank you very much,Have a nice evening,Good Bye.酒店服务英语（十二）48) Why don’t you try a glass of dry white wine?干吗不尝一杯干白葡萄酒吗？49) What kind of Chinese food do you want?您想吃哪种中国食物？50) What kind of vegetables would you like?您想吃什么蔬菜。51) We have steak,roast chicken and vegetables today.我们今天供应牛排，烤鸡和蔬菜。酒店服务英语（十三）52) Today’s special is roast leg of lamb.今天的特别菜是烤羊腿。53) Everything is a la carte.这里只能点菜。54) Would you like to dine a la carte or table d’hote?您是吃点菜还是公司菜。55) We have a buffet. You can have all you want for $ 10.我们有自助餐，您交十元钱可以随便吃。酒店服务英语（十四）56) How would you like your eggs?您喜欢几成熟的鸡蛋？57) How would you like your streak, well done,medium or rare?您喜欢几成熟的牛排，是熟透的，还是适中的，还是半生的？58) How about trying some lobster?您是不是尝一尝大虾？59) I suggest you have a taste of Sichuan dishes.我建议您尝尝四川菜。酒店服务英语（十五）60) I’d recommend this dish to you.我愿意向您推荐一个菜。61) I’m sure you’ll enjoy it.我肯定您会喜欢它。62) It’s delicious and worth a try.它鲜美可口，值得一尝。63) I’m sorry,there are no chops left.对不起，没有排骨了。酒店服务英语（十六）64) We haven’t any more lobster today.今天的大虾已经卖完了。65) This is the soup you ordered.这是您点的汤。66) We are short of help today.我们今天人手少，67) I’ll see about your order.我会去看看您点的菜做得怎样了。68) Do you care for a dessert?您是不是想吃点甜食。酒店服务英语（十七）69) What do you want for dessert?你要吃什么甜食？70) I’ll get you another one.我再给您端一份来。71) What else do you want?您还要别的什么吗？72) Is there anything else?您还要别的什么吗？

在小学英语教学中,教师不仅要教会学生对话的内容,还要将对话的技巧教授给学生,这样学生才能够更好地学习英语对话,提升英语成绩。我整理了关于酒店情景英语对话，欢迎阅读!

Dealing with leaving Procedure办理离店手续

Bell Captain (BC): This is the Bell Captain’s Desk. May I help you?

这里是礼宾台，有什么可以帮到您的吗?

Guest (G): I’m going to check out soon. Could you pick up my luggage, please? 我要退房了，你能上来拿行李吗?

BC: Certainly, sir. May I have your room number, please?

可以的，能告诉我您的房间号码吗?

G: Yes. It’s 2932. 。好的，2932房。

BC: Room 2932.We will send a bellman immediately. Could you wait in your room, please?

2932房，我们会马上派一名行李员上去，您在房间里等，行吗?

Bellman (B): Good morning, sir. I’ve come for your bags.

早上好，先生，我是来帮您出行李的。

G: Thank you. Could you take these two suitcases, please? I’ll bring the shoulder bag with me.

谢谢，你帮我拿这两个行李箱好吗，我拿背包。

B: Certainly, sir. Two suitcases? 好的，两件行李箱是吗?

G: Yes. 是的。

B: Is there anything valuable or breakable in them?

里面是否有贵重物品或者易碎物品呢?

G: No. 没有。

B: This is your claim tag, sir. We will keep your bags at the Bell Captain’s Desk. Could you pick them up there, please?

这是您的行李标签，我们会将行李放在行李台。您到那儿取行李好吗?

G: Certainly. 好的。

B: Thank you, sir. 谢谢您。

C: Good morning. Can I help you?

G: Yes, I’d like to check out now .

C: Can I have your name and room number, please ?

G: John smith, room 1208 .

C: May I have your room key, please ?

G: Sure. Here you are.

C: Just a moment, please…..Mr. Smith . Here is your bill. Would you like to check it ?

G: I’m sorry . What’s the 20 Yuan for ?

C: That’s for the drinks you ordered from your room .

G: I see .

C: How would you like to make payment , Mr. Smith ?

G: I’d like to pay in cash .

C: That’ll be 2180 Yuan .

G: Here you are .

C: Here’s your change and receipt , Mr. Smith , I’ll send a bellman up to get your luggage.

G: Thank you .

C: You are welcome , Good-bye .

G：Hello? 旅客：喂?

C：Good evening,this is Cecilia Bi from the Finance Department. I m calling about your rent bill which has been outstanding since the first of the month. Normally your company wires us your rent payment on time, but for some reason we have not received this month s rent payment yet. I was concerned because starting on the th which is tomorrow, we will have to add interest charges accruing from the first of this month when the bill was due.

店员：晚上好，我是财务部的Cecilia Bi, 我想和您谈一下租金的事情，您的租金已于本月日起逾期未付了。通常你们公司都是按时电汇租金的，但是不知道是什么原因，我们还没有收到本月的租金。我很担心，因为超过明天即日，我们要增收从本月日开始的利息。

G：And what is the interest rate? 旅客请问利率是多少?

C： 店员：是0.5%。

G：Okay,thank you for callingI ll be down tomorrow to take care of it 旅客：好吧，谢谢你打电话来通知我。我明天下楼付租金。

section 101客房预订 making a reservation.1 i need to make a resevation for this weekend.2 do you have any room available for friday.3 i need a room for Thursday .4 i need to see if you have a room available for the night?5 i'd like to reserve a room in your hotel.6 i'd like to reserve two rooms for my friends.7 is there a room available tonight?8 do i pay in advance?9 that's fine . i'll take it.10 do you have a room?11 i want to stay for 2 days.12 i like to stay here for 3 nights.section 1 - 02 1 can i help you?2 may i help you?3 what can i do for you?4 ROOM RESERVATIONS(客房预订部), May I help you?5 certainly.6 may i have your name?7 may i have your phone number?8 may i have your name and your initials?9 how do you spell it?10 We'll be expecting you next Tuesday.12 we are glad to accept your booking.13 thank you for calling us.section1- 03 询问日期及人数1 from which date?2 at what time will you arrive?3 what time will you be arriving?4 from which date and for how many nights?5 are you with a company?6 how long do you intend to stay?7 for how many nights?8 how many guests will there be in your party?9 which date will there be?11 how many people are there in your party?12 one moment please, sir. yes, we can confirm 10 double rooms for 34 days.section1-04询问对房间的选择1 which kind of room would you prefer?2 what kind of room do you want?4 with bath or without?5 would you like a closed circuit(闭路电视) TV in the room?6 i'm afraid we have no triple rooms, but we can put an extra bed into one of our double room. would that suit you?7 if this is not possible , would you mind a joining room instead?8 we have double rooms at 100 dollors and 150 dollors, which would you prefer?9 the room is very sunny and comfortable.section1-05 对房间的要求1 i want a quiet room.2 do you have an inexpensive room?3 do you have a better room?4 do you have a cheaper room?5 do you have a biger room?6 do you have a room with a nice of view?7 please give me a less expensive room.8 i like a room with a bath.9 i like a room with a shower.10 is there a TV-set?11 is hot water available any time?12 may i see the room?13 i like a room with a very large bed.section1-06 对房间的要求21 we will take two smoking connecting room. 我们需要2个可以抽烟的相邻的房间.2 i want a cheap room with harbor view.3 do you have a sea view or a mountain view?4 have you got a vacant room on the fifth floor?5 i want a room on the higher floor.6 i want a room on the lower floor.7 i want a twin room on fourth floor.8 have you got a Studio Room, becuase i have to work there.9 i like a Junior Suite 12 a Presidential Suite13 i like a double room with two bath(s?).section1-07 关于房间价格1 how much is the room please?2 would you tell me the rate per night for a single room with a bath.3 how much is a double with a bath , please?4 hou much do you charge a day?5 by the way, is that a special way for a good preservation(?) ?6 we are for 10 percent discount for good presevation(?), sir.7 the 60 dollors include the telephone, a major international newspaper.8 for 70 dollors we will provide you with a telephone in the mini bar.9 what's of price do you prefer?10 services isn't included in the room rate.section1-08 关于房间价格21 a double room with a bath at the moment with the rate between 50 dollors and 70 dollors.2 there's the minimum price for off season stage淡季 and the maximum price for peak season旺季3 that depend on what season is it.4 it's 15 dollars for a single tax extra.5 is it include tax and service charge? 含税和服务费吗?6 do you need a deposit(押金,保证金)?7 there is 20 percent discount.8 it is about 45 dollors a day including heating fee取暖费 but excluding service charge.9 we serve breakfast every morning. 10 the charge include only bed and breakfast. 此项收费只包含床位费和早餐费.section1-09 请来电人稍等1 just a minute ,please.2 one moment ,please.3 cloud you please hold on?4 wait a minute.5 hold on ,please.6 could you please hold the line?7 would you mind waiting?8 could you hold a little longer?9 would you mind waiting for a few moment?10 hello, are you still on the line?11 hand on,please.12 could you hold on a minute?section1-10 查看是否有空房2 we do have a vacant seat(空房) for those day.3 well, you can have a room on Wednesday.4 there is a single room available for you.5 there is not suite available on May 8th.6 we don't have any room available for that week.7 we don't have any single room available , would you mind a double room instead?8 do you mind sharing a room with other people?9 i suggest you make a reservation now, because there's a special discount.10 the only room available at the moment is a suite.11 you can have room 309.