前台英文re

OCC 住客房、C\O走客房、V空房、VD未清扫房、S\O外宿房、OOO维修房、VC已打扫房、DND请勿打扰房、VIP贵宾房、LSG常住房、MUR请即打扫、L\B轻便行李房、N\B无行李房、E\D准备退房、E加床差不多就是这些了~GM---GENERAL MANAGER 总经理DGM---DUTY GENERAL MANAGER 副总DOR---DIRECTOR OF ROOMS 客务部总监AM---ASSISTANT MANAGER 大堂经理（住店时投诉可以找的人）FIN---FINANCE 财务部DOF---DIRECTOR OF FINANCE 财务总监DOM---DIRECTOR OF SALES&MARKETING 销售部总监FO---FRONT OFFICE 前厅部FOM---FRONT OFFICE MANAGER 前厅部经理FD---FRONT DESK 前台CONC---CONCIERGE 礼宾部BC---BUSINESS CENTER 商务中心(不同于B.C. ---BEFORE CHRIST)公元前CL---CLOUB LOUNGE 行政酒廊HC--HEALTH CLUB 健康中心TC---TICKET CENTER 票务中心F&B---FOOD&BEVERAGE 餐饮部ENG---ENGINEERING 工程部HK---HOUSEKEEPING 客房部HR---HUMAN RESOURCES 人力资源部

LS个看都没看清楚问题就复制上去了。。S B

OCC 住客房、C\O走客房、V空房、VD未清扫房、S\O外宿房、OOO维修房、VC已打扫房、DND请勿打扰房、VIP贵宾房、LSG常住房、MUR请即打扫、L\B轻便行李房、N\B无行李房、E\D准备退房、E加床差不多就是这些了~

1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。 2．What’s the price difference？两种房间的价格有什么不同？ 3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。 4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。 5．How long will you be staying？您打算住多久？ 6．We’ll be leaving Sunday morning．我们将在星期天上午离开。 7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。 8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 9．We do have a single room available for those dates． 我们确实有一个单间，在这段时间可以用。 10． What is the rate， please？请问房费多少？ 11．The current rate is＄ 50 per night．现行房费是50美元一天。 12． What services come with that？这个价格包括哪些服务项目呢？ 13．That sounds not bad at all． I’ll take it．听起来还不错。这个房间我要了。 14． By the way， I’d like a quiet room away from the street if the is possible． 顺便说一下，如有可能我想要一个不临街的安静房间。 15．Welcome to our hotel．欢迎光临。 16．So you have got altogether four pieces of baggage？您一共带了4件行李，是不是？ 17． Let me have a check again．让我再看一下。 18．The Reception Desk is straight ahead．接待处就在前面。 19．After you， please．你先请。 20．Excuse me， where can I buy some cigarettes？劳驾。我到哪儿可买到香烟？21．There is a shop on the ground floor．一楼有个商店。 22．It sells both Chinese and foreign cigarettes．在那儿可买到中国香烟和外国香烟。 23．Can I also get some souvenirs there？也可以买到纪念品吗？ 24．There is a counter selling all kinds of souvenirs．有个柜台出售各种各样的纪念品。 25．Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ 26．We have Chinese restaurant and a western－style restaurant．Which one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？ 27．I’d like to try some Chinese food today．今天我想尝尝中国28．I want a double room with a bath．我要一间有浴室的双人房。29．How much a day do you charge？每天收费多少？30．It is hundred yuan a day including heating fee， but excluding service charge．一百元一天，包括供暖费但不包括服务费。31．It's quite reasonable．收费十分合理。32．How long do you intend to stay in this hotel？您准备住多久？33．Have you got through with the check－in procedure？你是否已经办妥住宿登记手续？34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。35．Would you mind filling in this form and pay a hundred yuan in advance for him．请填好并预付一百元钱。36．This is a receipt for paying in advance．Please keep it．这是预付款收据，请收好。37．Have you any vacant（spare） room in the hotel？旅馆里有空余房间吗？38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room．对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。39．Good afternoon， my room number is 321．Any mail for me？下午好！我的房号是321。有我的信吗？40．Yes．You have two letters and one telegram， also a message was left by a lady before one hour．有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。41．I'll mail a letter to U．S．A．by airmail．我要寄一封航空信到美国。42．How much do I have to pay for you？我要付多少钱？43．A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。Dialogue A（A：Receptionist B：Guest）B： I want a double room with a bath．How much aa day doyou charge？A： It is a hundred yuan a day including heating fee but excluding service charge．B：It's quite reasonable．A：How long do you intend to stay in this hotel？B：I shall leave in a fortnight（half a month）．A：Have you got through with the check－in procedure？B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred yuan in advance for him．B：All right． This is one hundred yuan to pay for my reservation．A：Thank you．This is a receipt for paying in advance．Please keep it．Dialogue BB： Have you any vacant（spare） room in the hotel？A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．B： Could you tell me how many kinds of rooms do you have？A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．B：Oh，I see．Thanks．A：You are welcome．Dialogue C（A： Guest B： Receptionist）A：Good afternoon，my room number is 321．Any mail for me？B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．B： OK．Wait for moment．… Here is your party．A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．A：Oh，I see．Thank you very much．Words and Expressionsheating fee 供暖费exclude vt．把……排除在外reasonable a．（价钱）公道的，不贵的fortnight n．十四日，两星期procedure n．过程，步骤，程序check－in procedure 住宿登记手续registration n．登记，注册deluxe suites 豪华套房

一般每个酒店都有自己特定的代码。 B是商务房、T是双人间、S是高档，D是豪华。一般酒店房型的英文缩写如下：商务单人双标房 (BAA)标准单人房 (SQ)数码双人房 MST商务套房 BS行政双人套房 ESS贵宾套房 VS豪华套房 DS商务单人双标房(B) BAB商务单人房(A) BQA单人双标房 (SAB)