饭店工作英语

Receiving a walk-in guest. 为散客登记How many people do you have ，XX Mr./Mrs.? 先生/小姐，请问您有几位？What kind of room do you prefer，XX Mr./Mrs. Please ? XX先生/小姐，请问您想要哪种房间？Just a moment, I have to check if there’s a room available XX Mr./Mrs.XX先生/小姐，请稍等，我看看有没有空房。Here is a brochure of our hotel and our tariff, XX Mr./Mrs. 先生/小姐 给您我们酒店介绍和价目表。We’ll give you a 10% discount, XX Mr./Mrs. XX先生/小姐，我们给您九折优惠。Would you like to register, please? XX Mr./Mrs. XX先生/小姐，请您登记，好吗？You have to register individually, please. XX Mr./Mrs. XX先生/小姐，请您们分开登记，好吗？Would you fill in this registration form, please? XX Mr./Mrs. XX先生/小姐请您填一下登记表。Would you please put your nationality there, sir? 先生，请您将您的国籍写在这儿。Would I ask you to put your name in block capital? XX Mr./Mrs.XX先生/小姐请用大写字母写您的名字，好吗？May I have your occupation, please? 请问您的职业？Would you sign your name, please? /I’ll need your signature. XX Mr./Mrs. XX先生/小姐，请签名。Would I see your passport, please?/Sir, would you mind showing your passport? XX Mr./Mrs.XX先生/小姐，能出示一下您的护照吗？I’m afraid your room is not ready yet. Would you mind waiting, please? XX Mr./Mrs.XX先生/小姐，恐怕您的房间还没收拾好，希望您不介意在这里等一下。How would you like to pay by cash or credit card，XX Mr./Mrs. ? XX先生/小姐,请问您是现金或是信用卡付款？How long will you stay here，XX Mr./Mrs.? XX先生/小姐，您准备在我们酒店住多久？How would you like to settle you Account? In cash or by credit card? XX Mr./Mrs.XX先生/小姐，您付现金还是用信用卡付账？Please pay at the cashier over there，XX Mr./Mrs. XX先生/小姐，请到那边的收银台付款。Would you mind filling out this form while I prepare your keycard? XX Mr./Mrs.XX先生/小姐，在我准备钥匙卡的时候，您能填一下这张表吗？May I have your passport so that I can fill in you visa number and place of entry , xx Mr./Mrs.XX先生/小姐，能用一下您的护照填一下您的签证号码和入境口岸吗？Would you tell me your departure date? / What time will you check out? XX Mr./Mrs.XX先生/小姐能告诉我您的离店日期吗？Our rack rate is RMB 498，XX Mr./Mrs.. XX先生，我们的门市价格是498元。The room rate for a double room is RMB 368 plus 15% service charge, not including breakfast. XX Mr./Mrs.XX先生/小姐，双人房是368元加上15%的服务费，不包括早餐。I have to ask you to pay RMB1500 for deposit，XX Mr./Mrs.. XX先生/小姐，您需要付1500元人民币作为押金。As a hotel policy, we require one day’s room charge as deposit for guests without a reservation.按酒店规定，没有预订的客人得付一天房费作为押金。Would you like a smoking or non-smoking room , XX Mr./Mrs.?XX先生/小姐，您需要一间吸烟房还是不吸烟房？XX Sir/Madam, you room number is 2103. This is your room key. The rate is RMB 498 for one night, no service charge. And the bellboy will show you to your room. Have a nice stay.XX先生/小姐，您的房间号码是2103。这是您的房间钥匙，房间是498元每晚，免服务费。行李生会带您去房间的，祝您愉快。Please remember to return your key before you leave our hotel , XX Mr./Mrs.XX先生/小姐，在您离开酒店前，请记住归还钥匙。Sir, Here is your room key and room card for you. And your room rate includes one buffet breakfast in the western restaurant.先生，这是您的房间钥匙和房卡，您的房费包括西餐厅的一次（自助）早餐。The check-out time is postponed to 2:00pm/ You can check out before 2:00 pm tomorrow. XX Mr./Mrs.XX先生/小姐，我们的退房时间延迟到下午2：00。XX Mr./Mrs. Would you please sign your name here? XX先生/小姐，请您签一下名？XX Mr./Mrs. May I confirm your departure date , Please ? XX先生/小姐，能确认一下您的离店日期吗？ 内容提要：Registering a tour group 为团队登记 XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？ Id like to reconfirm your reservation and the schedule for the period of yoRegistering a tour group 为团队登记XX Mr./Mrs. Who is the Tour leader, please? XX先生/小姐，请问谁是领队？I’d like to reconfirm your reservation and the schedule for the period of your stay. XX Mr./Mrs.XX先生/小姐，我想确认一下贵团的预订和日程。Is there any change in the number in your group ，XX Mr./Mrs.? XX先生/小姐，您的团队人数有变化吗？You have made a reservation for 14 double rooms and 6 single rooms. Here is the rooming list, is that right? XX Mr./Mrs.XX先生/小姐，您们预订了14个双人间和6个单人间。 这是住房名单，对吗？XX Mr./Mrs. Here are the room keys and breakfast vouchers. XX先生/小姐，这是房间钥匙和早餐券。XX Mr./Mrs. Your check out time is 8:00 a.m. on the 16th. Has there been any change in your schedule? We’ll arrange a morning call at 6:30 am.XX先生/小姐，您们是16日早8：00离店，日程有变化吗？我们安排早6：30叫早。XX Mr./Mrs. If there is any change, Would you notify the Front Desk, please?XX先生/小姐，如有变化，请通知前台。

想学好英语，点下方官网领外教试听课

workinthehotel

She works for a grand hotel.

在饭店工作Work in a restaurant

He works in a big hotel.

She works in a big hotel.或者是She works for a big hotel.

常用酒店英语口语：

预定房间

1.Do I need to pay a deposit.我需要付押金吗？

2.I'd like to book a suite.我想要预定一个套间。

3.I'd prefer a quiet room.我想要一个安静点的房间。

4.I'd like a room with a view.我想要一个风景较好的房间。

5.I'd like to book a single room.我想要预定一个单人间。

6.I'd like to book a double room.我想要预定一个双人间。

7.I'd like to book a deluxe suite.我想要预定一个豪华套间。

8.What kind of room would you like？您需要什么样的房间？

9.When will you stay in our hotel?您什么时候过来我们酒店？

10.How long will you stay in our hotel?你要在我们酒店待多久？

11.In whose name is the reservation made？是以谁的名义订的房间？

12.Would you like breakfast in our hotel？您要不要在饭店吃早餐？

13.I'd like a room facing the sea/the mountains.我喜欢朝向大海/群山的房间。

14.I would like to book a standard room for three days.我想预订三天的标准间。

15.We will be staying from tuesday for three nights.我们从星期二开始住三晚。

16.The closest tourist destination is the beach.离这里最近的旅游景点是海滩。

17.I'd like to make a reservation for a suite1 with both shower and bath.我想预订一个既带淋浴又带浴缸的套房。

18.Is it just for tonight？只住今晚吗？

19.How long will you be staying？您打算住多久？

20.How long will you stay with us？您打算住多久？

21.How much will that room be？那个房间的价格是？

22.What attractions are nearby?附近有什么旅游景点？

23.Do you have any vacancies now?请问目前有空房间吗？

24.Can I just come some other time?我不能换个时间过来吗？

25.I should look up some hotel rates.我应该查一下一些酒店的价格。

26.I could look up some hotel rates.我可以查一下一些酒店的价格。

27.Then do you have anything less expensive？那你们有其他便宜一点的吗？

28.I heard that your hotel is offering a discount now.我听说你们酒店正在打折。

29.From what date and how many nights will you be staying?要哪天的，您想住几晚？

30.I made a reservation there and I need to change it. 我预订过一个房间，现在我想换一个时间。

31.Can you check to see if there are any vacancies tomorrow?你能帮我查明天是否有空房吗？

32.I'm sorry，but we're fully booked for single rooms.Would you like to have a double one？很抱歉，我们的单人间已经订满了，给您订双人间可以吗？

33.From which country？从哪个国家预订的？

34.Does it include breakfast?包括早餐吗？

35.I have found your booking.我找到了你的订单。

36.Does the price include breakfast?房价是否包括早餐?

37.How about your hotels's location?请问贵酒店位于哪里？

38.I'll check our reservation record.我来查一下我们的预订记录。

39.The facilities at this hotel are great.这家旅馆的设施很棒。

40.We would like a room with a balcony.我们想要一个有阳台的房间。

41.Does your hotel offer pick-up service?请问贵酒店有接车服务吗？

42.I am sorry, no elite room is available.很抱歉，我们没有商务客房了。

43.What time do you expect to arrive,Sir ?请问您大概什么时候到酒店，先生。

44.I want to book a suite for my family and me.我想为我和我的家人订一间套房。

45.It's all right for the 18th ，but not the 19th.18日的订房没问题，但19日恐怕不行。

46.Can you check to see if there are any vacancies tomorrow?你能不能帮我查一查明天有没有空房？

47.I'm going to be arriving late, but please keep my reservation.我晚一点到，请保留预订房间。

48.It's through a third-party website.Sometimes, the bookings can get lost.你是通过第三方网站订的。有时候，订单会出问题。

49.We wil hold your booking until 7:00 pm. without a guarantee.没有任何担保的情况下，我们会为您将房间保留到7点。

50.We have a free breakfast buffet every morning from 6am-9am. Price is 150 dollars.我们每天从早上6点到9点有免费的早餐自助餐，房价150元。

扩展资料：

酒店退房情景对话

（F: Frontdesk G: Guest）

F: Good afternoon. How may I help you?

下午好，请问有什么可以帮到您？

G: Can you check me out please?

可以帮我退房吗？

F: Sure. What’s your room number and name please?

好的，请问您怎么称呼，您的房间号是多少？

G: My room number is 305 and name is Smith.

我的房间号是305，我叫史密斯

F: Wait a moment please. Here is your bill. Please check it to see if the account is correct.

请您稍等。这是您的账单，请看看是否正确。

G: The total cost is 330. What’s extra 20 dollars for?

一共消费了330，这多出来的20是怎么回事？

F: That’s for the international phone call you made in the room.

这是您在房间内拨打国际长途的费用。

G: Can I pay with a credit card?

我可以用信用卡支付吗？

F: Of course, you can. May I have your passport, please?

当然，请您给我下您的护照。

G: Here you are.

给你。

F: Here is your receipt. Thank you. Have a nice day.

这是您的收据，谢谢您，祝您有愉快的一天

G: Thank you, you too, bye.

谢谢，你也是，再见。